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Add your feedback on energy supplier People's Energy
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The Cheap Energy Club don't show monthly payments as per any warning text.
The estimated monthly figure is always the estimated annual cost divided by 12.0 -
Hi Dungimon, just to clarify how the monthly payments will work: we will collect £216 in month 1 and then £108 in subsequent months for the first few months. Around six months in we'll review your energy usage vs the initial estimate and adjust your DD payments for the remaining months accordingly. In the event that your energy usage = the initial estimate we will reduce your DD payments by that initial additional payment of £108 spread over the remaining months (£108/6 = £18). So you would pay £90pm for the remaining six months. Hope that helps clarify matters.Verified Company
I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.0 -
Hi jcontest, just to reassure you that you will absolutely not be overcharged across the 12 month period of the tariff (see our answer to Dungimon for more details). The principle is, as you say, that we buy more energy on your behalf during the winter months because your consumption is typically higher, so we take a higher payment from you upfront and that enables us to balance the books on the deal. Also to confirm that as this is a limited-time winter offer we will not be running it in the warmer months.Verified Company
I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.0 -
Hello Derek, sorry to hear that you have been having difficulties getting through to us. We have struggled with a backlog of emails over the last few weeks and have added extra staff to help address the issue, but we know that's not good enough. As I cannot identify you from your post would you mind emailing me at marketing@peoplesenergy.co.uk and I'll personally look into your case. Thanks, JohnVerified Company
I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.0 -
We have been with The People's Energy Company for 12 months now. We get an email reminder to supply readings. The bill is updated as soon as we put the readings in. Can't get better! We haven't moved to the People's Year Fixed (2 Months Upfront)0
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Switch was easy, prices were competitive when I switching in November.
Monthly direct debit amount (£69) was set up based on my consumption the previous year plus a bit of contingency. After month one I get an email to say my direct debit has been cancelled followed not long after by another email to say a new direct debit has been set up for £84 per month.
I queried this and was told it was because I used more than my direct debit amount in month 1 and if this continued my account would go in to debt. Which of course is true but the original amount takes this in to account as I will be significantly over paying in the warmer months.
After an email exchange with customer service I confirmed I would accept the liability of my account potentially going in to debt and agreed to increase my DD to £75 a month to add more contingency.
After 1 month at £75 I have this week received another email from PE saying that my direct debit amount has been changed to £92!!! Even with the recent price increases my consumption over a year will not exceed the agreed £75 per month.
The 2 months up front tariff is also a joke, the gas prices are more expensive than the standard 'People’s Tariff' for a start. I appreciate that more energy is purchased is the winter months but no other provider I have ever used had tried to force that burden on to the customer.
Paying a consistent monthly amount spread across the whole year is important to me so I'm here today to switch.0 -
PeoplesEnergy wrote: »Hello Derek, sorry to hear that you have been having difficulties getting through to us. We have struggled with a backlog of emails over the last few weeks and have added extra staff to help address the issue, but we know that's not good enough.0
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We've now decided to move to another supplier because just get the feeling that this is another risky energy company that might fold. Which is why I won't given them any meter readings because I'd rather be owing them when I leave.
Also this process to charge two amounts to get their fixed rate made me even more suspicious that they are banking lots of money upfront (why?).
Is it true that if the energy company folds while owing us money (when we have already moved to another supplier), that we could lose that money?0 -
I've have been with The People's Energy Company for 3 months now.
Switch was seamless.'Phone communications were quickly answered.
I get an email reminder to supply readings and the bill is updated within an hour of putting them in. They do not appear to use estimates, even if slightly out of sync with the read date.
Cannot expect much more and my experience must certainly rank them amongst the best for customer service.0 -
I signed up mid week and have my confirmation e mails from old supplier & Peoples Energy, 1 year fix, mail fully explains the first 2 X DD
Nothing to worry me about this, especially as I'm ex Iresa;) But I had no troubles there eitherEight out of ten owners who expressed a preference said their cats preferred other peoples gardens0
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