Pure Planet reviews: add your feedback

Biscuit_Tin

roddydogs wrote: »

Well im still trying to get an answer from Wattbott, but no joy he dosent understand the question, Wattbott is useless. Any response from PP

You should get an option to 'chat to team' if wattbott is unable to answer your question automatically.

Psyduck1980

Typing "message the team" into WattBot doesn't seem to work for me anymore so, at present, I have no way of contacting them. Great.

Biscuit_Tin

Psyduck1980 wrote: »

Typing "message the team" into WattBot doesn't seem to work for me anymore so, at present, I have no way of contacting them. Great.

Less than 2 mins on google, and I found this online form that can be used to complain to the supplier.
https://purepla.net/complaints

:cool:

PurePlanet

Hey @roddydogs and @Psyduck1980

If you currently have an open conversation with our Member Services team, then WattBot wouldn't be replying until the conversation is 'closed' by the team.

They may have left the chat open if they'd asked for more information or were still investigating your account.

The replies aren't instant - our team aims to get back to you within 1 working day.

You can also check out our Community's FAQs which may help provide some more help and info.

Nataly @ Pure Planet

Tarq7

I have a second generation (SMETS2) smart meter installed by EON in June 2019. I was fully expecting this to stop working when I switched to PP. I switched on Sunday and in the early hours of the morning the meter lost it’s tariff information. When I came home from work today however, there was a message on the IHD (in home display) to inform me that my meter is “setup and connected successfully.” This was a pleasant surprise. It seems as though an engineer has come into the office today, perhaps received a notification about my SMETS2 meter and migrated me across. No more manual meter readings :money::D

feargal.hogan

Hi
Can multiple users on different smartphones/tablets use the app to access the same account? i.e. both my partner and I? Multiple housemates?
Is the app suitable for both phone and tablet?

nickcc

I use the app on my phone and tablet, I've sometimes accessed on both at the same time.

PurePlanet

Hey @feargal.hogan

Nice one @nickcc - you can access the app on mobile and tablet, or at purepla.net.

You can only have 1 email address per account, so anyone logging in would need access to the email inbox when logging in (this is for security verification).

Once logged in, you can stay logged in though!

Nataly @ Pure Planet

Psyduck1980

Biscuit_Tin wrote: »

Less than 2 mins on google, and I found this online form that can be used to complain to the supplier.
https://purepla.net/complaints

:cool:

Not quite true - the form actually describes how PP will handle the complaint. The process to raise a complaint is to use WattBot, thereby rendering your two minutes wasted.:cool:

Psyduck1980

PurePlanet wrote: »

Hey @roddydogs and @Psyduck1980

If you currently have an open conversation with our Member Services team, then WattBot wouldn't be replying until the conversation is 'closed' by the team.

They may have left the chat open if they'd asked for more information or were still investigating your account.

The replies aren't instant - our team aims to get back to you within 1 working day.

You can also check out our Community's FAQs which may help provide some more help and info.

Nataly @ Pure Planet

Thanks Nataly. I got the help I needed via Twitter.