Pure Planet reviews: add your feedback

pam_sp

Thought that I had switched but have just had email to say I can’t as I have a prepayment meter. This is incorrect, it was replaced by a credit meter two weeks ago. Find it frustrating that I can’t communicate with a real person to sort out this mess, particularly as the MSM deal, one of the reasons that I chose Pure Planet for my switch, expires v shortly. Help please

cyka

pam_sp wrote: »

Thought that I had switched but have just had email to say I can’t as I have a prepayment meter. This is incorrect, it was replaced by a credit meter two weeks ago. Find it frustrating that I can’t communicate with a real person to sort out this mess, particularly as the MSM deal, one of the reasons that I chose Pure Planet for my switch, expires v shortly. Help please

It cant take between 2 weeks and 2 months for the national database to be updated that you've switched from PPM to CM. You can try and speed up the process by phoning your current supplier and asking for a faster update since you want a switch.

PurePlanet

Hey @pam sp

Great advice from @cyka - sounds like the national database hasn't updated yet.

Only your current supplier is able to update the database.

If you'd like to get in touch with our Member Services team to let them know, you can still log in to your account and tap 'help' > 'Ask WattBot'. They'd just need a photo of the full front of your meter.

Nataly @ Pure Planet

Clairsdad

Why can't I sign up with my land-line phone number? It is ridiculous and unnecessary to insist on a mobile number... I do not have one and don't want one and I an certainly not going to get one just so I can sign up for your services. You lost me at the first hurdle!

cyka

Clairsdad wrote: »

Why can't I sign up with my land-line phone number? It is ridiculous and unnecessary to insist on a mobile number... I do not have one and don't want one and I an certainly not going to get one just so I can sign up for your services. You lost me at the first hurdle!

Bit silly to signup to a digital only supplier and not have a mobile, don't you think?

Fern50

Hi, I am trying to join Pure Planet via the MSE energy club, and am going round in very frustrating circles. Unfortunately, when I was trying to find out the tariff details before going ahead with the switch, I gave Pure Planet my email address as asked. I then proceeded to switch through MSE and received an email from Pure Planet instructing me to download the app to complete. Having completed the quote part and filled in all my details, the app wouldn't allow me to finish registering as it recognised my email and told me to log in to my account. But I don't have one and if I try that, it just didn't recognise my email address. I now don't know if Pure Planet have registered me or not. Help please, for a newbie on this forum!

AS12345

Hi, I started a switch to PP through MSE. However I didn't realise that you have to pay more in the winter and less in the summer - I prefer to pay a fixed amount every month. Therefore I want to cancel the switch. I followed the link in my joining email and clicked on cancel rather than confirm. Is this sufficient to cancel the switch or do I need to contact PP? If so, how?

Can the PP staff who monitor this post please advise?

Can I also suggest that MSE state on the PP tariff that it is more in the winter and less in the summer so that people know before they switch. I noticed that for other providers they do provide this information but for some reason not for PP.

Thanks.

PurePlanet

Hey @Clairsdad

Sorry about that - signing up using landline numbers is something we may consider in the future, but for now isn't something we support.

Please don't give up on switching to renewable energy - it's a small step that makes a big difference!

Nataly @ Pure Planet

PurePlanet

Hey @Fern50

As this is account specific, on your app, you can tap 'help' > 'Ask WattBot', and type message the team. If you let them know the email address you used they'll be able to look into your account and let you know if your switch has been started or not.

Hi @AS12345

If you get a quote for Pure Planet through MSE, the Direct Debit split is mentioned under 'more details' > 'tariff features'. It's also mentioned in your tariff summary.

As we don't have fixed term contracts or charge exit fees, averaging payments over 12 months could cause Members to build up very high credits or debits, depending on the time of year they switched. That's why we take a little less in the warmer months, and a little more in the cooler months - this also reflects average usage patterns.

If you log in to your account and don't see the option to 'cancel switch' then there's nothing to cancel.:)
Hope that helps!

Nataly @ Pure Planet

Exothermic

Hello,

I initiated a switch yesterday to be eligible for the MSE discount plus £47 bill credit. I have received my welcome pack including the next bill amount. This does not include the first month's £20 discount as per the deal.
Please could it be clarified at which point the bill credit is applied or if for some reason, this does not apply in my case?
I would like to be sure as without this offer, it would be more competitive to cancel my switch.

Thank you!