Pure Planet reviews: add your feedback

PurePlanet

Hey @emilyjhall

When you move into a new property, the previous occupant's supplier will still be supplying the property (in this case, Pure Planet). You'd need to pay the existing supplier for the energy you use from when you move in until a new supplier takes over.

It may be that if there was initially an outstanding debit on the account, which meant your switch to Scottish Power was blocked.

Sorry about the confusion with your Direct Debit payments - if you restart your gas switch to Scottish Power now, this won't be blocked from switching.

Please don't give up on switching to renewable energy - there are other options available in the market today. It’s a small step that makes a big difference.

Nataly @ Pure Planet

roddydogs

Agree with post362, no phone no, and no one replies to the online "watbot"" or to e mails
Still waiting for my £50 voucher, Pp rep please note!, or reply, thanks.

PurePlanet

Hey @roddydogs

Amazon vouchers are sent via email once both Members are on supply and have made their first payment. It's worth double-checking your spam/junk mail for the voucher email.

If it's not there, just type 'where is my Amazon voucher' in WattBot, Watt will take some info from you - your friend's name and address, and the unique referral code. This info will then be handed to our team to check out.

Our service is 100% digital - we don't have call centres. Being 100% digital allows us to be more efficient and save money - savings we pass on to you.

Nataly @ Pure Planet

roddydogs

PurePlanet wrote: »

Hey @roddydogs

Amazon vouchers are sent via email once both Members are on supply and have made their first payment. It's worth double-checking your spam/junk mail for the voucher email.

If it's not there, just type 'where is my Amazon voucher' in WattBot, Watt will take some info from you - your friend's name and address, and the unique referral code. This info will then be handed to our team to check out.

Our service is 100% digital - we don't have call centres. Being 100% digital allows us to be more efficient and save money - savings we pass on to you.

Nataly @ Pure Planet

Yes i am aware of all that, it dosent address my query about my individual case

PurePlanet

Hi @roddydogs

This is a public MSE forum, so we don't have access to your Pure Planet account info.

If you could follow the steps WattBot takes you through after typing 'where is my Amazon voucher', this'll mean our Member Services team can investigate your individual case and get your voucher sent to you:)

Nataly @ Pure Planet

roddydogs

Well, ive now got a text from yourselves with a link saying ive got a message, when i click the link, it just goes back to "ask watbot". ,

Umiamz

roddydogs wrote: »

Well, ive now got a text from yourselves with a link saying ive got a message, when i click the link, it just goes back to "ask watbot". ,

The message from them will be in WattBot - that's how it works.

roddydogs

Yes, got it now, but Wattbot didn't reply, and now their closed till Monday, great!

roddydogs

Well im still trying to get an answer from Wattbott, but no joy he dosent understand the question, Wattbott is useless. Any response from PP

Biscuit_Tin

roddydogs wrote: »

Well im still trying to get an answer from Wattbott, but no joy he dosent understand the question, Wattbott is useless. Any response from PP

You should get an option to 'chat to team' if wattbott is unable to answer your question automatically.