Pure Planet reviews: add your feedback

ComingupRoses

Hello all. I was very excited to switch to Pure Planet as even their higher-price winter months amount was less than the monthly amount charged by the previous supplier. This seemed brilliant! However, they have ‘reviewed’ their current charges after 9 months, and have concluded that they were undercharging. They have now said that direct debit payments will be increased by almost £60/month, which for a standard 4-bed house is a significant rise - almost double their original figure. I can appreciate that our usage may have increased, but I feel duped into going for a cheaper deal which is turning out to be anything but. Has anyone else had this experience with this supplier?

roddydogs

Never had any problem, and they actually reduced my payments. If you don't agree, just leave!

jaybeetoo

If you are accurate with the amount of gas & electricity you use when you sign up, the direct debits will cover your usage. It’s not Pure Planet’s fault if you use more than you said. You get a statement every month so it should have been obvious to you that you weren’t paying enough. They’ve done their periodic review and made a correction. Any utility company would probably do the same.

EnergyRookie

ComingupRoses wrote: »

Hello all. I was very excited to switch to Pure Planet as even their higher-price winter months amount was less than the monthly amount charged by the previous supplier. This seemed brilliant! However, they have ‘reviewed’ their current charges after 9 months, and have concluded that they were undercharging. They have now said that direct debit payments will be increased by almost £60/month, which for a standard 4-bed house is a significant rise - almost double their original figure. I can appreciate that our usage may have increased, but I feel duped into going for a cheaper deal which is turning out to be anything but. Has anyone else had this experience with this supplier?

If it was a cheaper deal, it still is a cheaper deal (unless the supplier has provided you notice that the tariff is changing)

What you pay monthly are only amounts that are credited to your account, and are used to offset what you actually owe.

There's a really useful MSE article about ensuring monthly payments by direct debit are set at the correct level that may assist you:
https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

nickcc

Had a similar increase on my monthly payments of about £40. Can't blame PP as my estimated use was before my Daughter moved back home, Will have to wait and see how things change as she's now moved back out.

StanW

As I have an existing smart meter; am I right in assuming that, should I switch to Pure Planet, I will not have to submit monthly meter readings?

nickcc

StanW wrote: »

As I have an existing smart meter; am I right in assuming that, should I switch to Pure Planet, I will not have to submit monthly meter readings?

I don't think PP are set up to use smart meters yet, sure someone will confirm shortly.

PurePlanet

Hey @StanW

Great to hear you're thinking of switching to Pure Planet

Currently we're asking members with SMETS2 meters to send manual meter readings, as it's taking a while for smart meter readings to appear in our Members' accounts.

While we're working on this, we want to make sure your account stays on track - so still ask for your monthly readings for now.

We have more info on our Community pages, where there's regular progress updates on our Smart rollout.

Nataly @ Pure Planet

Mich4el

I tried to initiate a switch to Pure Planet early yesterday and have suffered the frustrating nightmare of being stuck in a loop of messages both on my browser and on the PP App telling me that they are "setting up my account" or that they "can't reach our servers right now". I have had little support in resolving the issue and have just asked that they cancel my switch to enable me to engage with an alternative supplier.

I have asked them to confirm cessation of the switch and that my data provided to them is destroyed.

Right now I am unable to select an alternative via Cheap Energy Club because the system thinks that I am making the switch to Pure Planet and will not enable me to select an alternative supplier.
Can you help with this please?

Best Regards

PurePlanet

Hey @Mich4el

Sorry to hear you experienced an issue when trying to switch to Pure Planet - we would've advised to clear your cache to then be able to continue the switch.

Now it's been cancelled if you do decide to switch to Pure Planet in future, your account's been reset so you can get a new quote and switch.

Cheap Energy Club's FAQs say to send an email to energyclub@moneysavingexpert.com so they can remove the 'in progress' switch.

Hope that helps!

Nataly @ Pure Planet