Pure Planet reviews: add your feedback

nickcc

jube42 wrote: »

I requested a switch (via CheapEnergyClub) and it shows 'switch in progress' but nothing has happened and it's been weeks! I want to cancel the switch but can't find ANY way of contacting PurePlanet. this is the first interaction with this company and it's impossible. I'm not locked into a switch to a company that I can't contact to discuss how to cancel!

The only way to contact PP is through their app, if you have a customer number then you can download the app, if not then it looks like you'll have to wait until they contact you with a customer number.

Benight

jube42 wrote: »

I requested a switch (via CheapEnergyClub) and it shows 'switch in progress' but nothing has happened and it's been weeks! I want to cancel the switch but can't find ANY way of contacting PurePlanet. this is the first interaction with this company and it's impossible. I'm not locked into a switch to a company that I can't contact to discuss how to cancel!

[FONT=&amp]No-one likes to complain, but sometimes things go wrong and they need to know when they do.
[/FONT]
[FONT=&amp][FONT=&amp]To raise a complaint, assuming you do not have the app yet, you can fill in the online form here:
https://purepla.net/complaints

[/FONT][/FONT]

PurePlanet

jube42 wrote: »

I requested a switch (via CheapEnergyClub) and it shows 'switch in progress' but nothing has happened and it's been weeks! I want to cancel the switch but can't find ANY way of contacting PurePlanet. this is the first interaction with this company and it's impossible. I'm not locked into a switch to a company that I can't contact to discuss how to cancel!

Hi jube42
If you're not up and running in the Pure Planet app and you haven't confirmed the switch in the app, then you haven't switched.
Here's an FAQ from the PP community which may help.
We're a digital-only supplier. No call centre. This helps us to keep our costs down and pass the savings on to our Members :T

Marc @ Pure Planet

w0z

I don’t work for PP I’m just a satisfied customer.
Looking at some of the posts I think it needs clarifying that the only way to switch to PP is by using the app on a smartphone or tablet. You can choose to switch on the mse website for the cashback but you won’t actually switch unless you load and use the app which is really easy to use.
Communication with PP is either by help in the app, ask wattbot, where you can, if the auto replies don’t help, send the PP staff a message, and/or you can join the only community at community.purpla.net, where both knowledgable members or staff will help. If the question is personal or account specific you can use help in the app or direct message in the community.
So far a very positive experience.
I would recommend having a look in the community if you have doubts or problems.

PurePlanet

Sapphire wrote: »

Unfortunately, since this is only 'app' based, I won't be switching to PurePlanet. I don't want to conduct any of my financial affairs on a mobile phone.

TickersPlaysPop wrote: »

Hi Blue Planet

Your deal looks very attractive, however, I don't wish to have a smart meter and I don't want to use your App.

Can I join Blue Planet and not use the App and smart meter?
With kind regards

Dangle wrote: »

Glad I saw this, I came across pure planet on a comparison site yesterday and was intending to switch to them tomorrow, but hadn't realised they required you to install an app.

Will be going to my second choice instead.


Might be worth trying contacting your current supplier and see if they can block the transfer?

Hey @Sapphire @TickersPlaysPop and @Dangle

Great news! You can now switch to Pure Planet and manage your account in a web browser as well as the Pure Planet app, so no need to download the app if you'd rather use web

You can just go to the Pure Planet website and click on the avatar in the top right corner to log in (once you've switched) and do the same things on web as you can do in the app.:cool:

PurePlanet

Thanks @w0z for the great advice to people switching to PP

Just an update for everyone that you can now also switch to Pure Planet and manage your account via a web browser if you'd prefer - so you don't need to download an app to switch!

Once you've switched you can log in to your account on the Pure Planet website

There's more info on this on our Community here

thorganby

Verified Company
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.

Very unprofessional.

The rules do not permit you to post links to your website or to tout for business.

austriaviola

Beware that Pure Planet energy state in their terms and conditions that you will have to download an app onto a smartphone or tablet to be able to use their service. I had to cancel my switch because they don't make an app available for Windows phones.

austriaviola

Following my first post earlier, several posts say that the account can by run through a web browser rather than downloading the app. However, it still states clearly in the T&Cs that you need to download the app, and there is still no app available for Windows phones. There also doesn't appear to be any way of contacting the company through their website - no online chat, no email address, no phone number. I don't know why MSE didn't highlight these points in the search results (for energy deals).

PurePlanet

Hey @austriaviola

Our terms and conditions say "For us to be a suitable supplier, you must have a smartphone or tablet running on a minimum operating system of iOS 9 or Android 5 (lollipop), or a suitable web browser"

So, you're absolutely able to switch to us without the app, by using web.

Once you switch to us you can tap 'help' > 'Ask WattBot' to chat with our Member Services team, and you can always post in our Community where other Members will give you plenty of advice:)