Package Holiday Compensation / Refund

CJGREEN_2

In september me and my newly married wife went on a honeymoon package with Jet2.

To cut a long story sort (for now), it was sold as 5* Luxury Resort. Turned out to be one of the worst holidays we've been on: Rubbish food, rude staff, rubbish drinks, etc, etc.

Jet2 are taking ages to reply to emails and have only offered seats and food on another outbound flight as "compensation".

Ideally, I want my money back. Where/what do I need to do?

Thanks

James.

Oakdene

What was the resort name & hotel?

One mans rubbish food & drinks is another's persons perfect food & drink.

CJGREEN_2

Litore Resort Hotel & Spa, Alanya/Antalya, Turkey.

Take your point, but I'm far from happy with what was provided. I've filled out forms, spoke to their line manager whilst in resort, and waited months for a responce. We spent all of our wedding gifted money on this so its not just as simple as "One mans rubbish food & drinks is another's persons perfect food & drink."

Oakdene

Ok, so what was the specific problems in relation to rubbish food & drinks? How were staff rude to you?

CJGREEN_2

Ideally, I don't want to be going into that much detail at this point.

What I do want is advise on who else to contact in relation to claiming compensation/refund OR a response template stating legal aspects so that they take it seriously.

Being palmed off with "free seat reservation and meals" on the next outbound flight is far from acceptable taking all points into consideration.

heatherw_01

The tripadvisor reviews are very good.

Looks luxurious but I can't see why just because you didn't like the food you should get a refund? Did something happen or did you get sick?

CJGREEN_2

I didn't say it was only the food. The complaint I wrote whilst in the resort was 2 sides of A4.

Oakdene

CJGREEN wrote: »

Ideally, I don't want to be going into that much detail at this point.

What I do want is advise on who else to contact in relation to claiming compensation/refund OR a response template stating legal aspects so that they take it seriously.

Being palmed off with "free seat reservation and meals" on the next outbound flight is far from acceptable taking all points into consideration.

I dont think many people will be able to help without enough information, as the poster above me has said the reviews are quite good on Tripadvisor. So we really need to know the issues you had so you can get a balanced response & advice.

spadoosh

CJGREEN wrote: »

Ideally, I don't want to be going into that much detail at this point.

What I do want is advise on who else to contact in relation to claiming compensation/refund OR a response template stating legal aspects so that they take it seriously.

Being palmed off with "free seat reservation and meals" on the next outbound flight is far from acceptable taking all points into consideration.

You need to complain to jet2.

You need to exhaust their complaints procedure. From that youve got a few options. ABTA or ATOL will help try and thrash out an agreement between jet2 and yourself. Alternatively you can take them to the small claims court. You will need to show a case and provide evidence a judge will decide the outcome.

I couldnt possibly comment on what is or isnt acceptable without knowing all the point being considered.

CJGREEN_2

Best thing to do is to read my review on TripAdvisor where I state everything wrong with the trip.

I cannot post the link to the forum apparently with being a new user.

CJGREEN_2

spadoosh wrote: »

You need to complain to jet2.

You need to exhaust their complaints procedure. From that youve got a few options. ABTA or ATOL will help try and thrash out an agreement between jet2 and yourself. Alternatively you can take them to the small claims court. You will need to show a case and provide evidence a judge will decide the outcome.

I couldnt possibly comment on what is or isnt acceptable without knowing all the point being considered.

Thanks, this is the sort of response I needed.