Package Holiday Compensation / Refund

Ganga

I have just looked at the hotel on Jet2,s website and done a dummy booking for one week in July next year,Cost £721 per person
Barut Lara Cost £948 per person which we use every year,the price difference will be the difference in standards that you received.
As others have said 5 star in Turkey will not be the same as in other countries.
If you go on honeymoon to watch tv you might have been better off staying at home.

IAmWales

Then, the room we were given over looked the car park and not the sea side view we paid for and it was far too high up for myself and the balcony was tiny!

I'm guessing you booked a side sea view room. I've never heard of a sea side view.

The rest is just ridiculous, sounds like you were pushing for a freebie upgrade and weren't happy you didn't get one.

CJGREEN_2

Probably best just to shut this thread down and delete it as I have actually only had on helpful reply.

gettingtheresometime

cjgreen wrote: »

probably best just to shut this thread down and delete it as i have actually only had on helpful reply.

toys out of pram alert!

pattycake

You went on holiday. Didn’t like the hotel so you think you should get your money back. That’s your complaint in a nutshell. Why are you surprised that posters on this thread are not sympathetic?

spadoosh

IAmWales wrote: »

I wouldn't be offering more than 50p.

Can I ask how you got to the 20% figure, especially taking into account that a fair part of the total cost would be the flight?

Certainly, plucked out my head.

Well the flight was late so its partially involved with the complaint. Not that legally anything needs paying of course if they didnt break the rules.

The OP was put in the wrong room and seem s to have come across a hotel full of rude staff. It will have a detrimental impact on your holiday as such that suggest to me i shouldnt pay full price.

20% is what i imagine the profit margin to be for the whole transaction and think an amicable solution would be to compensate me with any profit margin. Thus the companies are not out of pocket (for my individual trip) and ive not had to pay a premium for a below par service. Im happy to use the company again and they havent been stiffed by me (providing the 20% is a realistic margin)

You not offering more than 50p would likely mean the OP would never use you again. Theyve written two bad reviews about one of your hotels, theyve commented about your company on MSE. They clearly accept some responsibility as theyve offered something, its a negotiation.

This is a customer service complaint. Customer service isnt what a company has to do (thats the law) its what a company chooses to do.

leylandsunaddict

You stayed in a Turkish hotel, you expected English TV, the Turkish staff didn't speak English. You went with unrealistic expectations and it sounds like you did no research first. For between £600 - £700 all inclusive including flights what did you really expect?

5* is 5*, regardless of location

5* star is 5* for that location, not regardless of location. Anyone that has ever worked in hospitality should be well aware of the difference in ratings and standard in different countries.

You stayed there for the entirety of your booked holiday and now you want your money back?

Who gave you the wrong room type? Jet2 or the hotel?
Was your confirmation from Jet2 correct when you checked it after booking? If so then the hotel allocated the wrong room type. If your confirmation was wrong then you should have queried it straight away, but the confirmation only reflects what you put into the booking on the internet so if it was wrong, it was user error.

Food is subjective, so is rudeness.

You wrote 2 x A4 pages complaint in resort. Hopefully your official complaint you submitted since you got back was only a quarter of that.

pelirocco

CJGREEN wrote: »

Best thing to do is to read my review on TripAdvisor where I state everything wrong with the trip.

I cannot post the link to the forum apparently with being a new user.

I usually take my own case to my room but the member of staff was adamant he would take it, then pulled his face at the fact I chose to tip him 3TL, he then proceeded to walk out the room without even saying thank you and left the door open!!

The balcony was far too small and there was a lot of wasted space in the room with an additional seating area and two TVs in the space of 3m of each other? The room also didn't have an iron or ironing board,

nternational drinks" at the hotel, this became apparent only half way through the holiday that its available from only 1 bar and is very very limited (Jack Daniels, Smirnoff & Absolut Vodka).

almost all of the staff couldn't speak even basic English or understand it.

Cocktails and general drink making is horrendous

TV in the room has 100+ channels, yet only 2 are english speaking.
We had a rude response to swapping our towels multiple times from people "working" in the spa area.
Mini Bar is only stocked 3 times during a week, and even then not a great selection.



Just a few of your comments from Trip Advisor, ...You dont get out much ...do you?

CJGREEN_2

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pelirocco

CJGREEN wrote: »

Best thing to do is to read my review on TripAdvisor where I state everything wrong with the trip.

I cannot post the link to the forum apparently with being a new user.

CJGREEN wrote: »

It wasn't a cheap holiday. It was a relatively expensive honeymoon.

Actually it wasnt expensive , as others have pointed out what you spent
Tbh the number of starts a place has , is no idication of luxury as i believe you get stars based on facilitis ...a lift counts towards it ( or so ive been told )
I have stayed in some lovely 2 star places .
If I had paid what is advertised on the their site , which has to cover flights , accomodation and all food and drink , I wouldnt be expecting a lot tbh
If you want a luxury resort stay somewhere like the Sandy lane on Barbados ( ill be sharing the same beach but in a cheap basic apartment enjoying myself )


BTW , if you were dispappointed in the Honeymoon , just wait what the next 30 odd years ( or more ) has to hold lol