Nectar "Treats"

anteena1

okay my first message disappeared. i too got a day out instead of a pamper treat but i rang them and they were happy to help. and they changed it to a head massage on my 2nd phonecall. so it is worth contacting.

busy_mum_4

New to the site and still finding my way around, but when I came across this one I had to reply.
Same here I applied for a beauty treatment and got a free day out. The trouble is in my area the free days out that they are offering are places that you take your kids to. (As a family we have already been to all of the places).I thought the treat was for me, not to drag the kids along!
I replied to their email, but it was an automated reply back but they did say any queries regarding treat contact the Treat Team on 0845 223 2970
Mon-Fri 9.30-5.30.

jonolan45

I too applied today for beauty treats - to be sent a voucher for a DAY OUT as my preferred treats were oversubscribed!! The Days Out locally are for young children, I'm sure my teenagers won't be very impressed And as the admission is for just one person I will be a sad and lonely figure in a local wildlife park
Feel that Sainsbury's are pulling a fast one here.
Any one else feel the same

Jedster

IHATENECTARWHOARESCUM wrote: »

To reply to Jedster and his naive and patronising views.
People have a right to expect what they are offered and promised.
Both Trading Standards and Advertising Standards Law dictate that Nectar must anticipate the demand and attempt to have enough of their "Treats" to satisfy demand. its not rocket science.
All disappointed people should complain to the A.S.A.
Advertising Standard Authority in London as all adverts and offers have to be Legal and Honest and Decent and Fair.Nectar are breaching these rules.
It is quite obvious that Nectar have bolloxed up their Promo and are generating a lot of ill feeling and they deserve every bit of it. I also will be complaining to Salisbury's as big organisations can pressure other ones and may feel morally responsible too as they are constantly advertising these scum bags.
The defeatist and stupid attitude of several posters like Jedster and Clive Buttons just allow "Thieves" to get away with their tricks on consumers and should be ignored.
You also have the option of suing Nectar for breach of promise via your local Small Claim Court for a small fixed fee, which is what I will be doing when I fully exhaust my complaint route with Nectar.
Come on and Stand up for ourselves and ignore the morons who think we should just accept being cheated and shafted.
Start Complaining Folks.

Please do not talk to me in that manner

I have a right to my opinion, as you do

I don't appreciate being called stupid, naive and defeatist :mad:

As I can assure you that I am not

I am also sure that Nectar have covered their backs in the T&C's

And as others have posted, If you contact Nectar they will try and help you if they can

onthebeach

Well I didn't get a "Free" Kitesurfing lesson. No, I rec'd free Weeks Gym Pass to a Gym which is a 2 Hour round trip according to Multimap and Tom Tom, However it is actually 3 hours round trip. I use a Gym already which is 5 minutes away. Also you can only use the Gym in off peak hours which means after 10:30am and before 2:30pm. and not a weekends. Some people actually work!!!.

Call so called helplines and all you get is charged for the call and told the line is busy call back.

NO WONDER ITS BUSY!.

If you want a lesson in how to annoy your customers just follow the nectar example.

How it should have been:

1: Free voucher
2: Choose what you like from what's available - Website to show what IS available.
2a: Helpine should a problem occur with a human being there.
3: Book appropriate time for Treat.
4: Happy Customer

Instead I won't go out of my way to collect nectar points anymore and I won't be using the stores that give you nectar point much now.

QueenV_3

I got the first treat that I wanted - zorbing!! I reckon I must have been lucky!

bails

I don't know if this will help anyone but I couldn't get my card to work online - I took the advice on another thread about this and phoned them to sort it out. They said I could apply again in a few days time. I didn't get round to it but someone rang me yesterday to 'sort it out' . I don't know if I'll be successful yet but you could try ringing them too, the number is 01792 645800 ext 3234. Hope people get what they want!

akh43

jonolan45 wrote: »

I too applied today for beauty treats - to be sent a voucher for a DAY OUT as my preferred treats were oversubscribed!! The Days Out locally are for young children, I'm sure my teenagers won't be very impressed And as the admission is for just one person I will be a sad and lonely figure in a local wildlife park
Feel that Sainsbury's are pulling a fast one here.
Any one else feel the same

I applied for beauty treats and got offered the same as you, not impressed. I read the other nectar treats thread link here and sent an email to [EMAIL="justin.king@sainsburys.co.uk"]justin.king@sainsburys.co.uk[/EMAIL], as suggested in post #24, it took a couple of weeks to get a proper response but I finished up with a beauty treat.

Cookiecrumble

I haven't even got a new card yet so am not able to apply for any treats. Is anyone else still waiting for theirs?

System

Just an update on this for those who didn't watch Watchdog the other night - Nectar was named and shamed ... and apologised claiming that there was 'huge demand' etc. etc.

Now may be a good time to reapply for a treat