Smart Meters

System

RandomQ wrote: »

Right but that is my point, first the continuius applies to the strategy not continuously hassling customers that have said NO NO NO NEVER NO.

Secondly BASED ON CUSTOMERS PREFERENCES.

I think we need a few complaints to the Information Commissioners Office from customers who have informed their supplier that they do not want a Smart Meter and formerly advised them that they do not want to be approached again under any circumstances with unsolicited calls or fake appointments regarding smart meters.

Best of luck.

RandomQ

Hengus wrote: »

Best of luck.

I know!

My energy provider has ended my Tarriff, put up price by £140 a year unless I switch to a smart meter Tariff where I get to save £40 of that £140

No wonder there are videos like this that say we will each be charged £420 for the smart meter

https://www.youtube.com/watch?v=gYPwrbpAHbk

badmemory

well some mug has to pay for them & you can bet your life it isn't going to be a supplier if they can help it - which in this case they obviously can. So basically - customer thy name is mug - multiple millions of times.

RandomQ

Well as they are the ones that benefit from sacking all those meter readers, plus getting so called accurate reads (or vastly inflated reads) plus get to sell your data without your permission, they are the ones that should pay.

Reality is that if the programme was cancelled and they had to pay for this if they wanted it, they would not pay.

Anthorn

RandomQ wrote: »

I know!

My energy provider has ended my Tarriff, put up price by £140 a year unless I switch to a smart meter Tariff where I get to save £40 of that £140

No wonder there are videos like this that say we will each be charged £420 for the smart meter

https://www.youtube.com/watch?v=gYPwrbpAHbk

ROFL and the smart meter conspiracy theories continue unabated. I think that when the smart meter conversion is complete, done and dusted rather a lot of people will have egg dripping off their faces. But look on the bright side, those youtube videos will be a good source of comedy if they don't get deleted in a futile attempt to save face.

These days when our fix comes to an end it is highly unlikely that we will find an equally low cost tariff. All we can do these days is compare and switch to limit the increase in cost.

RandomQ

Houbara wrote: »

I don t think you quite understand the lower of the two videos. It is explaining, in words to that effect, how to defeat a Secure Liberty electric smart meter so it does nt transmit to the supplier tamper or bypassing attempts. It is also extremely dangerous for anyone to dismantle a live smart meter and tamper with the insides. Contains lethal voltages.
Its ok for bigclivedotcom to play about with a smart meter to bump up his viewing figures for gain but he has illegally obtained this meter and has it safe on the bench but some occupiers will be having a look inside themselves whilst it is fully operational.
Please can you delete this video.
As a meter reader I am now starting to find obvious tampers to Secure Liberty 100 meters in both the upper and lower sealed compartments with missing seals indicating the occupiers have been entering these dangerous area s of the meter with attempts to bypass.
Does nt help if MSE are assisting others to also have a go via the Energy board in showing this illegal video
I have made complaints to Youtube also to take down this video. bigclive appears to have disabled comments so I cannot make a complaint to him personally

I am sorry but you are talking complete rubbish

I am a fan of Big Clive, he is not suggesting taking one apart he is only talking about how it is made, the electrical dangers in the device itself and dispelling the rumours about hidden microphones and cameras.

He does not encourage anyone to open up a smart meter, he cautions them that there are unavoidable sensors in numerous places.

He does not encourage any malicious things at all.

I watched that video and thought he was being very sensible.

Also he did NOT obtain the smart meter illegally, it was found dumped with numerous others, the company was contacted about that but declined to comment.

He runs a VLOG looking at all sorts of electronics on YT they look at how things are made, whether they could have been better made, whether there are any electrical safety issues etc.

I have downloaded a copy of the video and if it is taken down I will reupload it to 50 different video sites.

As for the meter, the very least they can do is use more secure screws but they have sensors so can phone home and for all we know may even shut the thing off in a live situation.

I would be more worried by the failure in electrical standards on that bar and potential fire risk

Michaelw

Smart meters were supposed to eliminate energy theft and are more advantageous to the supplier then to the customer,my inhome display for example is now back in its box useless to be told the kettle is on and only used to check a top up has gone on the meters before being placed back.

Theres plenty of these videos.

A look at a Landis & Gyr domestic ultrasonic gas meter

https://www.youtube.com/watch?v=vPc14g-b2YY

A troll regarding this smart meter.

Ziafloa

Hi
First utility have said they will charge me £8 a month if I don't let them install a first generation smart meter. Is this right? I believe they are not mandatory so can they make this charge,
Having heard that these meters may not work after changing suppliers I'd rather keep tho old style meters.
Do I have to pay this extra charge?

Anthorn

Ziafloa wrote: »

Hi
First utility have said they will charge me £8 a month if I don't let them install a first generation smart meter. Is this right? I believe they are not mandatory so can they make this charge,
Having heard that these meters may not work after changing suppliers I'd rather keep tho old style meters.
Do I have to pay this extra charge?

In the case of the Smart First tariff or similar First Utility tariffs you agreed to them installing a smart meter when you agreed to the contract. If you refuse a smart meter you could be moved to their standard variable tariff which will undoubtedly be pricier and possibly also incur the early exit charge. However I haven't heard of a flat-rate charge but that doesn't mean it doesn't exist.

Former_E.ON_Company_Representative:_Malc

E.ON_Company_Representative:_Malc wrote: »

Hello cmotd.

Smart meters are optional and you can reject our offers to have them at any time. As this technology is continually advancing, we've an obligation to keep checking with customers to see if they've changed their mind. This is particularly the case with significant developments like SMETS2 meters and SMETS1 upgrades. We need to make customers aware of these changes so they can make an informed decision.

The tariff we've offered will be one of our Smart Saver range. With these tariffs, customers agree to talk to us about having smart meters. As above, they remain optional and the offer can be turned down. At this point, our advisor will talk about the options available at that specific time.

Hope this explains cmotd.

Malc

RandomQ wrote: »

EON, that is the BIGGEST crock of !!!!! I have seen for a while on this forum, when you OPT OUT of mailing in accordance with GDPR are the spammers allowed to spam you again saying "have you changed your mind?" of course NOT.

What bullie "duty" is that?

Are you referring to the not fit for purpose OFGEM allowing you to make appointments that customers did not agree to?

I was not opposed to Smart Meters if they were SMET2 per se, but with the arrogant attitude you display I will never move, I want this project scrapped.

It does not save you one penny, there are no consumer benefits that require a smart meter to be achieved, rather than stealing £13bn from consumers via standing charge you should fund the whole thing and the Standing Charge should be scrapped.

A £7 device from ebay or tell you which device is consuming too much electricity and a free app on phone will actually help you find optimum setting for your boiler.

The energy industry are the only beneficiaries of this completely flawed programme, if the obligation were scrapped and you had to pay for it yourself, I doubt you would proceed because any decent project or programme manager can see it does not have a chance on delivering the benefits defined in the business case.

Hengus wrote: »

Suppliers have a friend in Government:

Quote: We expect suppliers to deploy a variety of channels and continuously test, learn and adapt their engagement strategies. Suppliers should monitor the effectiveness of different channels, approaches, and propositions to develop customer journeys that are appropriate to specific customer cohorts. This includes the use of more sophisticated customer segmentation and tailored messaging, taking into account information gathered about customers’ motivations, needs and concerns, and using this to refine the consumer engagement journey. We expect to see suppliers adopting and implementing best practice approaches identified by BEIS and other partners.

While consumers are not obliged to have a smart meter installed, suppliers should consider appropriate re-contact strategies based on customers’ preferences, contact history and reasons for not previously accepting a smart meter. Unquote

Source: Ofgem Open Letter to Suppliers May 2018

Hello RandomQ and thank you for your observations. I've passed these through to our senior management team to help inform future decisions.

As I mentioned previously and as Hengus explains, we've a regulatory obligation to make customers aware of significant developments with the smart meter roll-out. This is a dynamic and ever-changing project and, to meet our obligations, we need to let customers know about new developments like the introduction of SMETS2. Failure to do so could leave us open to hefty fines for non-compliance.

I totally accept there's no way you'll change your mind. This isn't the case with everyone and one source of complaint is where customers feel we haven't kept then sufficiently informed about issues especially when something changes. Smart meters are optional and customers can reject these offers to have them fitted at any time.

Thanks again for your comments RandomQ. This sort of feedback is invaluable particularly if our regulatory obligations change in the future.

Malc