Smart Meters

Anthorn

Michaelw wrote: »

Over 140,000 SMETS2 meters have been installed

Both suppliers and the Data Communications Company, the company which manages the smart metering data and communications infrastructure, are targeting a quarter of a million SMETS2 meters by the end of the year.

https://utilityweek.co.uk/140000-smets2-meters-installed/

At March 2018 there were over 11 million smart meters installed. So with only 140,000 or even a quarter of a million by the end of the year SMETS2 meters installed that means most people will have a SMETS1 meter by the end of the year. Not very good is it?

https://www.gov.uk/government/statistics/statistical-release-and-data-smart-meters-great-britain-quarter-1-2018

zeupater

E.ON_Company_Representative:_Malc wrote: »

That's right JohnB47. Without knowing who Ameh is or their address details, I've no way of tracing their account to see if they're having SMETS2 meters. As I say, I suspect they are but I'm guessing.

Ameh - our technician will confirm the meter type on arrival. Also, our smart meter teams will be able to let you know.

Malc

Hi Malc/All

If the technician arrives and the confirmed meter type doesn't comply to the full SMETS2 standard, would you agree that at this stage in the installation project Ameh & any other consumer should politely ask the technician to leave & claim the standard rate of compensation for time wasted ... ??

Considering that both suppliers & installers have been munching on an ever growing stockpile of 'carrots' for so long they must be getting quite rotund, so there's nothing like a 'big stick' financial incentive to encourage the industry to strive to get the project back on course & become a little leaner in the process!

HTH
Z

darren123

Hi, ive just called SSE to enquire about a smart meter for my Gas, theyve told me i cant have one unless i transfer my electricity to them too?? is this correct?
thanks

brewerdave

darren123 wrote: »

Hi, ive just called SSE to enquire about a smart meter for my Gas, theyve told me i cant have one unless i transfer my electricity to them too?? is this correct?
thanks

Under the original spec.(SMETS) the electric meter acts as the hub for the gas meter,transmitting all the data back to the supplier - so no smart leccy meter then no way for the gas meter to send info back to base.

Not sure whether the "new" generation of smart meters operate independently or whether there is still a dependency.

darren123

ah that makes sense when you put it that way, SSE just said "nope, youve got to have both with us",

thanks Dave, much appreciated

jiminycricket1922

The Secure Liberty 100 use the electricity meter to house the comms module to talk over the WAN mobile network and send meter readings from the meter back to the "head end" the comms capability also allows remote tariff changes etc.

The HAN (home area network) collects data from the gas meter (if present) and also sends data to the IHD (In home display). Potentially other third party data collection of display units are available if the meter provider of supply whitelisted the device and opens their HAN to allow the approved device to be added.

In this set up I don't see anyway gas could be bill separately unless the head end data store were designed to allow leccy and gas meter(s) to be assets of (and biillable by) different suppliers. I suspect it's unlikely but I might ask the question!

RandomQ

A friend of mine was moved to Smart Meter by British Gas, but BG only did the Electricity, the property is a new conversion to 4 flats in London.

The excuse they gave for not doing the Gas was that the "contractors pipes were not compatible with BG Smart Meters" is this some kock and bull excuse or what?

Is there anything they can do to force BG to make them compatible?

I get the impression that it is an excuse because BG do not want to spend the money, a bit like when TalkTalk told customers to go back to BT to get work done (that BT charge TT £1000 for) then come back to them for a stonking discount a year later.

RandomQ

E.ON_Company_Representative:_Malc wrote: »

Hello cmotd.

Smart meters are optional and you can reject our offers to have them at any time. As this technology is continually advancing, we've an obligation to keep checking with customers to see if they've changed their mind. This is particularly the case with significant developments like SMETS2 meters and SMETS1 upgrades. We need to make customers aware of these changes so they can make an informed decision.

The tariff we've offered will be one of our Smart Saver range. With these tariffs, customers agree to talk to us about having smart meters. As above, they remain optional and the offer can be turned down. At this point, our advisor will talk about the options available at that specific time.

Hope this explains cmotd.

Malc

EON, that is the BIGGEST crock of !!!!! I have seen for a while on this forum, when you OPT OUT of mailing in accordance with GDPR are the spammers allowed to spam you again saying "have you changed your mind?" of course NOT.

What bullie "duty" is that?

Are you referring to the not fit for purpose OFGEM allowing you to make appointments that customers did not agree to?

I was not opposed to Smart Meters if they were SMET2 per se, but with the arrogant attitude you display I will never move, I want this project scrapped.

It does not save you one penny, there are no consumer benefits that require a smart meter to be achieved, rather than stealing £13bn from consumers via standing charge you should fund the whole thing and the Standing Charge should be scrapped.

A £7 device from ebay or tell you which device is consuming too much electricity and a free app on phone will actually help you find optimum setting for your boiler.

The energy industry are the only beneficiaries of this completely flawed programme, if the obligation were scrapped and you had to pay for it yourself, I doubt you would proceed because any decent project or programme manager can see it does not have a chance on delivering the benefits defined in the business case.

System

RandomQ wrote: »

EON, that is the BIGGEST crock of !!!!! I have seen for a while on this forum, when you OPT OUT of mailing in accordance with GDPR are the spammers allowed to spam you again saying "have you changed your mind?" of course NOT.

What bullie "duty" is that?

Are you referring to the not fit for purpose OFGEM allowing you to make appointments that customers did not agree to?

I was not opposed to Smart Meters if they were SMET2 per se, but with the arrogant attitude you display I will never move, I want this project scrapped.

It does not save you one penny, there are no consumer benefits that require a smart meter to be achieved, rather than stealing £13bn from consumers via standing charge you should fund the whole thing and the Standing Charge should be scrapped.

A £7 device from ebay or tell you which device is consuming too much electricity and a free app on phone will actually help you find optimum setting for your boiler.

The energy industry are the only beneficiaries of this completely flawed programme, if the obligation were scrapped and you had to pay for it yourself, I doubt you would proceed because any decent project or programme manager can see it does not have a chance on delivering the benefits defined in the business case.

Suppliers have a friend in Government:

Quote: We expect suppliers to deploy a variety of channels and continuously test, learn and adapt their engagement strategies. Suppliers should monitor the effectiveness of different channels, approaches, and propositions to develop customer journeys that are appropriate to specific customer cohorts. This includes the use of more sophisticated customer segmentation and tailored messaging, taking into account information gathered about customers’ motivations, needs and concerns, and using this to refine the consumer engagement journey. We expect to see suppliers adopting and implementing best practice approaches identified by BEIS and other partners.

While consumers are not obliged to have a smart meter installed, suppliers should consider appropriate re-contact strategies based on customers’ preferences, contact history and reasons for not previously accepting a smart meter. Unquote

Source: Ofgem Open Letter to Suppliers May 2018

RandomQ

Hengus wrote: »

Suppliers have a friend in Government:

Quote: We expect suppliers to deploy a variety of channels and continuously test, learn and adapt their engagement strategies. Suppliers should monitor the effectiveness of different channels, approaches, and propositions to develop customer journeys that are appropriate to specific customer cohorts. This includes the use of more sophisticated customer segmentation and tailored messaging, taking into account information gathered about customers’ motivations, needs and concerns, and using this to refine the consumer engagement journey. We expect to see suppliers adopting and implementing best practice approaches identified by BEIS and other partners.

While consumers are not obliged to have a smart meter installed, suppliers should consider appropriate re-contact strategies based on customers’ preferences, contact history and reasons for not previously accepting a smart meter. Unquote

Source: Ofgem Open Letter to Suppliers May 2018

Right but that is my point, first the continuius applies to the strategy not continuously hassling customers that have said NO NO NO NEVER NO.

Secondly BASED ON CUSTOMERS PREFERENCES.

I think we need a few complaints to the Information Commissioners Office from customers who have informed their supplier that they do not want a Smart Meter and formerly advised them that they do not want to be approached again under any circumstances with unsolicited calls or fake appointments regarding smart meters.