Monarch Airlines stops trading - latest info and your rights

green1960

I booked flights for a friend and paid with a debit card in my name. I am not on the booking. They have an atol certificate but have not received a claim form yet.

The fact that they booked using my card could this be a problem when claiming?

pampam

The claim form should go to whoevers email address is on the booking.
I paid for a friends holiday on my credit card and the Reg 75 claim is progressing.
I should think you will be covered with your debit card as long as you can show the payment on your bank statement

Katiehound

If you can't get the money back from ATOL presumably you could claim off your travel insurance?

pelaca

I had flights booked with Monarch for next August and I made a claim under section 75 with Barclaycard. I had to send a form with all details and evidence, and after about 3 weeks I received a letter confirming that the money has been refunded. As I had re-booked my flights at a higher price, I tried claiming the additional cost as consequential loss and I am glad to say that this has also been credited.

green1960

Still waiting for claim form, rung CAA on 2 occasions and filled the form in on the CAA website (if you have not received claim form). How long are we meant to wait? Are lots of other people still waiting?

green1960

Claimed for one of my flights via chargeback with Nationwide, wrote the letter rather than ringing, my money was back in the account in 10 days, wish I was not ATOL protected for my other flight! I would have had my money back by now.

pampam

Hi Green 1960
You may find my post from yesterday helpful. See below:-

I have just received an email that may be of help to some of you.
I don't know why they sent it to me as my 3 claims are already being dealt with under the section 75 regs.
.................................................. .................................................. .................................................. ..........
email quote
We are writing to you in connection with your Monarch Holidays’ claim.

We are afraid that we are unable to refund you because Monarch Holidays’ booking records indicate that you paid for your holiday using a credit card. All credit card payments made directly to Monarch Holidays are being refunded by credit card issuers and not the Air Travel Trust. This is due to a longstanding agreement and established procedures that the Air Travel Trust has in place with the credit card industry. We have attached a link to a ‘negative response’ letter – please send this to your credit card issuer and they will process your claim.

https://monarch.caa.co.uk/media/1043/monarch-holidays-ltd-caa-letter.pdf

If, however, the information we have received about your booking is wrong and you paid by debit card and not credit card please resubmit your claim to us, along with a copy of your debit card statement (showing your name and the transaction).

green1960

Thank you for your reply. I have paid by debit card though so need to claim from caa cos bank wont do a recharge because we have an atol certificate! So need to claim from caa but do not seem to be able to receive a claim form
So frustrating!!

haggis_muncher

Has anybody had any joy with Sainsburys, I phoned them 2 weeks ago to raise a dispute and havent heard back since.

Cheers

green1960

Form arrived at last. 7 pages of it though. Light at the end of the tunnel.