Monarch Airlines stops trading - latest info and your rights

tonywithnall

Hi All,
I am new to forums and so I hope this is the right place to pass on my experience.

I made a claim to my credit card company under section 75 of the consumer credit
act 1974 for a full refund of the amount I had paid to Monarch in March this year for air fares to Madeira. Flights to take place in March 2018.

I used the draft letter from the MSE website.

Pleased to report I have received a full refund within the past week and the whole process took took about 10 days.

However I am slightly concerned by subsequent a letter from the credit card company, received Nov 1and dated Oct 25.
The gist of the letter is as follows:
"We're investigating your claim with the retailers bank and have arranged to refund this amount to your Card account while this happens.
You need not do anything.If our claim is unsuccessful we will let you know either by phoning or writing to you. In that event, the transaction may be re-debited from your account.

Has anyone received a similar letter. I am under the opinion that the credit card company is jointly and severally liable for breach of contract and they have no recourse if "their claim is unsuccessful!!!!

mattyprice4004

Finally had my refund via PayPal for the full amount paid.
First of all the website wouldn’t let me log a dispute, I had to get in touch via email to start it.

As our flight was the 1st November, it was hard to find a replacement - we had to book a 2 sector flight with Iberia for double the cost (PMI - MAD - MAN).
Nothing direct available apart from Jet2 at £600pp.

leylandsunaddict

tonywithnall wrote: »

Hi All,
I am new to forums and so I hope this is the right place to pass on my experience.

I made a claim to my credit card company under section 75 of the consumer credit
act 1974 for a full refund of the amount I had paid to Monarch in March this year for air fares to Madeira. Flights to take place in March 2018.

I used the draft letter from the MSE website.

Pleased to report I have received a full refund within the past week and the whole process took took about 10 days.

However I am slightly concerned by subsequent a letter from the credit card company, received Nov 1and dated Oct 25.
The gist of the letter is as follows:
"We're investigating your claim with the retailers bank and have arranged to refund this amount to your Card account while this happens.
You need not do anything.If our claim is unsuccessful we will let you know either by phoning or writing to you. In that event, the transaction may be re-debited from your account.

Has anyone received a similar letter. I am under the opinion that the credit card company is jointly and severally liable for breach of contract and they have no recourse if "their claim is unsuccessful!!!!

It sounds like it's been done as a chargeback as opposed to under Section 75.

Saraht

Hi,

Not sure if anyone could help here. Following on from my section 75 claim against monarch my credit card company has asked me to provide further information. They have asked for the following:
Attempt to resolve query with merchant
Proof of liquidation.
Now, as I understand there is no way of contacting the merchant & i’m not sure how to provide “proof of liquidation”
I suspect this is a stalling tactic as they also state in the letter “due to strict time limits from MasterCard please make sure we receive this information within the next 14 days” also noting that each letter I have received about the dispute has a date at least 7 days before I receive it, immediately meaning I have a short amount of time to provide the information requested.
Any help appreciated with regards to proof of liquidation.

Many thanks

Alan_Bowen

The airline is in administration, you can get details on the Companies House website, search for Monarch Airlines, click on 'Filing History' and the appointment of administrators is the first document you come to.

pelaca

Saraht -
This letter from the Monarch/CAA website might be helpful
https://monarch.caa.co.uk/media/1045/monarch-airlines-ltd-caa-letter.pdf

tonywithnall

I have successfully claimed a refund from my credit card company covering the costs in full for my return trip to madeira,

However a few days ago I received a letter from them suggesting that if their claim with the retailers bank is unsuccessful the transaction may be re-debited to my account.

Can you offer any advice

tony Withnall

yvonnee

Please could somebody advise me...
I paid for my Holiday with Monarch Holidays via Credit Card and l submitted a section 75 claim to M&S Creditcard.
I had to fill in forms to say what i had done to try and claim my money back from Monarch. etc etc
M&S are treating this as a chargeback claim not a claim under section 75.
They have advised they have added credits to my account, however if their claim for a refund is unsuccessful, the transaction may be reapplied to my account.
I spoke with them today and they have advised this is how they do it and if this claim is unsuccessful i can then pursue section 75.
Everything l have read in relation to this is Credit Card = Section 75 , Debit Card = Chargeback. I have to wait another 60 days
Please can anyone advise? Also i have read different information regarding consequential loss. All the Holidays had increased dramatically and have to pay a lot more money. Can i try and claim this back?
Many thanks in advance....

DFSDelboy

Just had a response from M&S saying that they will contact me regarding a Chargeback to the retailer (Monarch) regarding the amount paid on my credit card. My consequential loss claim can then be assessed once the chargeback has been resolved.
Is it me or M&S that doesn''t understand the process?

leylandsunaddict

DFSDelboy wrote: »

Just had a response from M&S saying that they will contact me regarding a Chargeback to the retailer (Monarch) regarding the amount paid on my credit card. My consequential loss claim can then be assessed once the chargeback has been resolved.
Is it me or M&S that doesn''t understand the process?

Quite a few credit card issuers are putting the claims through as chargebacks. What consequential losses? You can't claim for something that is is still available and usuable just because the flight or holiday has failed. That would be something for your insurance presuming you have a policy that covers consequential loss.