Monarch Airlines stops trading - latest info and your rights

worty10

I had a holiday booked with flights from Monarch then my travel agent goes bust as well, I made a claim through my travel insurance who said I was covered but should use CAA, can I claim through insurance and CAA? At present I am 2000 down had to book alternative flights

Alan_Bowen

Most insurers only pay out of you have no other cover. I assume you booked through Chadwell Travel (A1 Travel) and they were ATOL protected. Go to the caa website and follow instructions, if you paid by a credit card, they may tell you to make a claim from them but all the information you need is on https://www.caa.co.uk

worty10

Thanks I paid by debit card and they wont honour it? The new holiday I had to book was £800 more so who do I claim that from?

Alan_Bowen

If your card refuses to pay out, and I don't know why they should, then claim the amount you paid from the CAA as advised above.

catwoman73

Feeling a little 'done over' now. Just had a conversation with a very helpful and knowledgeable lady at IPP London, who provided the Scheduled Airline Failure section of my travel insurance.

It seems we aren’t covered for the higher cost of the replacement flights after all. It’s ‘only’ £200 so it’s not the end of the world, but I’m annoyed.

I’m not sure if it’s worth complaining to anyone? The information on our Columbus travel insurance policy is misleading. Granted, our situation was not included in the ‘what you are covered for’ section of the policy, but it also wasn’t included in the ‘what you are not covered for section’ either.

The Columbus website is also misleading (I know this is not 'the policy') but it says ‘This protects you if your scheduled airline goes into insolvency enabling you to book equivalent flight(s) with another airline at no additional cost to yourself as we will fully reimburse you up to £5,000 per person in your party’. But we've lost £200 by having to buy more expensive replacement flights at short notice.


I'm also annoyed with Tesco CC because they've processed my claim as a chargeback, which does not include consquential losses, and not as a S75 claim, which does.



Helpful IPP lady said that some credit cards were waiving the £100 rule or treating the flight booking as one transaction, whereas Tesco have applied the rules strictly and looked at my booking as 4 x single flights plus 4 x hold luggage items, so it's not a payment for one item costing £300, it's a payment of 8 items of approximately £40 each. :mad:

Alan_Bowen

I am not sure IPP were being helpful, they appear to be trying to justify why they will not do what it appears they promised in the first place. If there is no exception to the words you have reproduced, then it is clear they should be covering the replacement cost, not the original price.

Go back to Columbus, since they appear to be the policy issuers and advise that if they cannot get IPP to cover your costs, you will make an application to the Financial Services Ombudsman, this costs the insurers a lot of money and may encourage a review

catwoman73

Yes I realise that. I think the plan of action will be to:

1. Send claim form to IPP.
2. When/if they reject my claim go back to Columbus to complain and ask them to reconsider, citing the information on their own website and
3. If they still don't pay up, complain to the relevant ombudsman.

Davidnotmark

Has anyone heard back from lastminute.com yet, or at least know where they currently stand? They initially said they are trying to claim a refund (2 sets of flights booked for October and Xmas which I had to rebook and cost a significantly larger amount), but then they said it would take upto 60 days to hear from them. It's only been around 40 so far (i'm not sure if they count weekend days in their days), but I'm a little anxious about it so thought i'd ask here x

N4t4lie

Davidnotmark wrote: »

Has anyone heard back from lastminute.com yet, or at least know where they currently stand? They initially said they are trying to claim a refund (2 sets of flights booked for October and Xmas which I had to rebook and cost a significantly larger amount), but then they said it would take upto 60 days to hear from them. It's only been around 40 so far (i'm not sure if they count weekend days in their days), but I'm a little anxious about it so thought i'd ask here x

I'd give them a nudge, last heard of dealing with claims in date order so you should have got one set back by now on those grounds. No harm in making a call even if it's just reassurance it's in the system and will be dealt with.

Tonyb123

I had an ATOL protected flight only with Monarch. Although requested The CAA did not repatriate me on my scheduled date. Because return flights to the UK were sold out I had to take a flight 2 weeks after my rescheduled return date. Can I claim the cost of the return flight and reasonable living expenses for the two week period. I did not have accommodation costs