Monarch Airlines stops trading - latest info and your rights

RupertBearo

we paid exactly £100.00 for each of two return flights. Are we covered under Section 75?

wallet375

Alpharooms hr on phone saying even with a ATOL cert they will only cover 10% of additional cost of flights, they got you by the B###, it will be cheaper therefore to get refund and book direct on skyscanner

Acemoneysaver17

Tesco Credit card ask you to contact ATOL- But HOW?

Hi we have a package booked with Monarch Holidays paid using our Tesco Credit card . Tesco have asked me to contact ATOL and get a response from them but the ATOL website categorically says that you have to contact TESCO.

Seems I am going round and round in circles.

Should I just fill in the Section 75 claim letter and try this approach.

I am £1500 out of pocket - AND NO HOLIDAY TO LOOK FORWARD TO!

Has this happened to anyone else? Any advice appreciated !

Thank you

bradders1983

Acemoneysaver17 wrote: »

Tesco Credit card ask you to contact ATOL- But HOW?

Hi we have a package booked with Monarch Holidays paid using our Tesco Credit card . Tesco have asked me to contact ATOL and get a response from them but the ATOL website categorically says that you have to contact TESCO.

Seems I am going round and round in circles.

Should I just fill in the Section 75 claim letter and try this approach.

I am £1500 out of pocket - AND NO HOLIDAY TO LOOK FORWARD TO!

Has this happened to anyone else? Any advice appreciated !

Thank you

See my post on the last page. Looks like the CAA/ATOL are trying to cut down on their workload by making people go to their card provider first but mine arent interested and clearly yours arent either.

The claim form is on its way to everyone as per the CAA website, should have it by the 11th. I will be filling it in and doing it that way, they cant refuse me a refund.

GeorgeDavid

Paypal will only try to help you to get your money back if you paid for your flights within the last 6 months.

titusbungle

I know that I am supposed to claim through Atol, but what is to stop me from submitting claims to both? I also called my insurance who said that I had grounds to make a claim?!

bradders1983

titusbungle wrote: »

I know that I am supposed to claim through Atol, but what is to stop me from submitting claims to both? I also called my insurance who said that I had grounds to make a claim?!

I would guess that if you were found out you could be done for fraud. The same idea also entered my head too in a devious moment

titusbungle

bradders1983 wrote: »

I would guess that if you were found out you could be done for fraud. The same idea also entered my head too in a devious moment

Obviously it was just a devious thought.... I won't but it seems to be open to manipulation :beer:

Former_MSE_Andrea

Hi everyone

Monarch customers should be sent Atol claim forms by Wednesday

acebanditcat

I'm confused!

We had an all inclusive holiday with Jetline to Fuerteventura for next week, flying from Birmingham paying in total for the two of us of £692. Which was for the hotel accommodation and the flight with MONARCH. The ATOL certificate issued covered both.

After a telephone call from Jetline they offered alternative holidays until we realised that when the guy said this one is £550 and we said go for it he actually meant £550 more!
So we requested to go to customer services for a refund

We were told yes they will refund the accommodation of £470. I asked but what about the flight and was told we can only refund the accommodation and not the flight because we dont know what Monarch are doing?! We were then told the refund will take 7 working days. We were due to fly next Wednesday.

We had to look for an alternative holiday with just £470 to spend but are now flying to Majorca next thursday from Bristol as the canary islands were now too expensive as we now only have this amount to spend. We were advised to book quickly as they were running out of flights

So disappointed as this holiday is now flying with Ryan air who we were told had doubled or tripled their prices.

I dont understand if we get the remaining £200+ back for the flights