Monarch Airlines stops trading - latest info and your rights

mapes12

MSE_Andrea wrote: »

We've asked about that and are waiting to hear back. Keep an eye on the Paypal section in our guide for updates

I can't find a Paypal section in the guide?

silvercar

mapes12 wrote: »

I can't find a Paypal section in the guide?

The guide is here:

http://www.moneysavingexpert.com/travel/monarch-airlines-collapse-latest-info-and-your-rights

Control + F to search for the word Paypal takes you to here:

"Booked via PayPal? File a protection claim. If your flight is not covered by ATOL protection, you can file a PayPal buyer protection claim using this link."

Actual link is here:

https://www.paypal.com/disputes/

wallet375

Hi, we booked with Alpha rooms, flights,hotel & transfer, unfortunately flights were with Monarch, we received a ATOL certificate from alpharooms although we booked in jan 2017.
Been constantly ringing AR and being told they are are dealing with customers but in order of who travels first, checking on skyscanner and prices are increasing by the hour! when i did finally get through alpharooms they want to charge me an extra £1200 for the 4 tickets even though we have already paid £672 already. That will take the price of the tickets to more than the cost of the holiday!
The ATOL certificate clearly states quote ". If the provider of one of the parts of your trip listed above stops trading, in most circumstances, Alpha Holidays Limited must provide you with an alternative (at no extra cost) or offer you a full refund of the total ATOL-protected cost
how can they justify charging this?
The hotel and transfers are still booked so it seems we either pay or lose the holiday

bagand96

The hotel and transfers are still booked so it seems we either pay or lose the holiday

Don’t pay a penny extra. They are trying it on. Your rights are exactly as it said on the ATOL certificate. You are entitled to alternative flights at no cost or a full refund.

Alpha rooms may not want to meet those costs but that’s their responsibility as an ATOL bonded your operator.

It may come to the point they insist they won’t rebook your flights. At that point ask for your full refund. I would perhaps start communication with them by email so you have records in case they really start trying to dodge their responsibilities.

neenaww

bagand96 wrote: »

You are entitled to alternative flights or a full refund. If you don’t like what the travel agent find you then ask for your refund. I’d be looking myself at what’s available that way you can offer suggestions to your travel agent. And if they don’t come up with anything ask for your refund and book the alternative yourself.

Thank you!! Yesterday they suggested flights from London (we booked Birmingham) but wanted extra payment for the flight increase. Can they do this?!

After chatting with hubs I rang again to be told there are no flights at all now

mapes12

silvercar wrote: »

The guide is here:

link not permitted

Control + F to search for the word Paypal takes you to here:

"Booked via PayPal? File a protection claim. If your flight is not covered by ATOL protection, you can file a PayPal buyer protection claim using this link."

Thanks for the link. I booked my flight and paid via Paypal over 180 days ago. It appears that Paypal wash their hands of any dispute claim where payment was over this time period even if the contractual service I bought from Monarch (my flight) cannot be executed at no fault of mine.

bradders1983

The_Bookman wrote: »

The CAA website now states, in lovely bold lettering "If you booked directly with Monarch Holidays using a credit card, please contact your credit card issuer to make a claim for a refund."

I don't have a problem with this, but does anyone know, definitively, and supported by evidence, with whom one should make a claim first - ATOL or the credit card provider? I have no intention of being bounced between the CAA and First Direct.

I have a similar problem.

Paid the deposit on this on a Vanquis credit card in January.

I then paid the full balance, in installments, on a DIFFERENT credit card.

I have seen the same message as you but my worries are:

- I used two credit cards
- I paid in installments (not all the amounts were £100 or above)
- The first few payments are showing as "COSMOS HOLIDAYS" on my statements and not anything that says Monarch
- Vanquis are refusing to help me out at the moment because they are saying use the ATOL protection!

Managed to get through to the CAA this morning (by pretending to be abroad) and they said I should still get a claim form but will they know who paid on credit cards and therefore wont be sending anything out to those customers? Am I actually allowed to fill an ATOL claim in despite me using 2 different credit cards to pay? If not, which credit card company do I claim with?

Its like banging your head against a brick wall.

Warren2653

Ref Monarch repatriation. Are there any plans to repatriate people stranded in the UK? As Monarch operated as a European airline they booked return journeys in both directions. What happens to Europeans stranded here after the collapse?

marsman802

Warren2653 wrote: »

Ref Monarch repatriation. Are there any plans to repatriate people stranded in the UK? As Monarch operated as a European airline they booked return journeys in both directions. What happens to Europeans stranded here after the collapse?

I'm afraid they are on their own as the CAA is only bringing people home to UK. I guess this is due to Monarch being registered in the UK and therefore under their jurisdiction.

Fratelli_87

Booked our holiday through On The Beach. Flights out are with Ryan Air - luckily are flights haven't been canceled.

Flights back (dept date 21.10) with Monarch.

Managed to find alternative flights back with Jet2.

On The Beach offered its customers a full refund on holidays OR a refund on flights affected and up to £50 pp on alternative flights.

Still out of pocket by £150 - is this right?? is there anyway we can claim this back??

Many thanks,
Ellie