Monarch Airlines stops trading - latest info and your rights

Kebab69

Hi can anyone help? We paid for flights with a monarch claim voucher and put around £50 towards on debit card card. Can we claim the whole amount ??

catwoman73

Depending on your ATOL protection/ how you paid/ insurance cover you may well get the cost of the original Monarch flights back.

The "insanely expensive" replacement flights won't be refunded.

I suspected that was the case, but I don't think that's very fair really. I've had to pay £500 to replace £300 Monarch flights, so the way I see it, my loss is £500 not £300, so this is what the insurance should pay out to put me back in the same position I was before Monarch went bust.

I was lucky to get flights at short notice that were anywhere near reasonable - this was only because I rebooked very early yesterday morning when I realised that thousands of people would be chasing very few available flights (we are flying later this week). Later on yesterday, and now the same flights are £1k+ if they exist at all.

johnnyett

Please may I ask, why was the Monarch announcement made at 4 AM

Kebab69

The administrators said they had to take over when there weren't any monarch flights in the air as they ( administrators) don't have a flight operators licence and if planes where flying as they took control it wouldn't be legal insured etc.

custardy

Small consolation but apparently Royal Mail will extend any keepsafes at no cost,for those stuck abroad

N4t4lie

nkkingston wrote: »

My honeymoon flights were booked with Monarch via Paypal. Paypal have got a statement up on their website now. General consensus on the paypal forums is most people will get refunds, but it could take some time (so if you need that money to book replacement flights, don't hold your breath).

Having said that, a lot of people (myself included) are reporting that when they try to raise a dispute Paypal tells them they already have one, but nothing appears in the dispute centre. I don't know if Paypal ha raised a mass dispute that's causing problems, or if the system's overloaded, or what, but it's frustrating because you've got no way of knowing if you're raised your dispute or not.

This all sounds very familiar. What happened with Paypal when Low Cost went under was a few weeks of them getting lists from the administrator so all claims went on hold. Once they can confirm the transaction they will refund (if you are within the 180 day cut off to claim) and then it happened very quickly, all money was refunded within a month in that case.

If you are outside the 180 day cut off, but paid with a credit or debit card linked to your Paypal account you can use chargeback as a last resort to reclaim your money.

If your disputed transaction claim is in then be a bit patient whilst they get all their ducks in a row. For instance they may be receiving claims that are covered by ATOL and not just for flight only bookings, they have no way of telling if they are liable for the refund, all this will need checking against original bookings. It may have gone a bit quite, but it'll be because they don't want to release incorrect information to people. Bear with them they will get there.

Hope that helps.

N4t4lie

Davidnotmark wrote: »

I booked Monarch flights through lastminute.com in June. Last minute have emailed me and said I should write to airline administrators - KMPG and have given me their address, whilst the other advice I've read is to go through the bank and use charge back to reclaim the lost money? Which do you think is the best way to go about this?

Also - I made two payments - one from a UK bank and another from a bank abroad - do I go about asking them to use charge back in the same way I would for a UK bank?

Chargeback only works on debit and credit card bookings I'm afraid.

If you paid directly from a bank account there are no insurances available.

They have advised you to write to KPMG to become an unsecured creditor meaning that if any money is left after the company has been fully wound up then you may get some money back depending on what is left and how many other unsecured creditors are registered. There is no guarantee anything will be left in the pot though. Sorry I can't give you any better news in this case, but it is probably worth you doing so just in case.

monkeybusiness

I paid in a couple of cheques on Monday from Monarch which were compensation from EU flight delays - will they clear or bounce ? Also waiting on one which went missing in the post which was for over £700 for two persons - what chances have I now of ever getting this does anyone know ?

sheramber

monkeybusiness wrote: »

I paid in a couple of cheques on Monday from Monarch which were compensation from EU flight delays - will they clear or bounce ? Also waiting on one which went missing in the post which was for over £700 for two persons - what chances have I now of ever getting this does anyone know ?

I expect the bank accounts would be frozen immediately so if the cheques hadn't cleared they will not be paid.

As above you will need to put in a claim to KPMG but any payout will depend on if there is any money available .
Secured debtors will have first claim of any finds before unsecured creditors.

clairep_2002

Hi,

Hoping someone can help! We have a holiday booked for the 15th October - 22nd October to Cyprus. Thomson have told us they can't rebook any flights for those days. What are our rights?

Thanks
Claire