Monarch Airlines stops trading - latest info and your rights

leylandsunaddict

JT_Halifax wrote: »

I have a package Holiday booked for end of October to Lanzarote with Monarch. I specifically used a credit card to book and pay but my issuer (Sainsbury's Bank) has pinged me back to ATOL/CAA to pursue claim with them. Surely being ATOL protected I shouldn't have to go to credit card company in the first place, but the virtual ping pong is stressful at an otherwise already stressful time. Seems like the CAA are trying to spread the impact to other organisations as it digs itself out of this huge hole caused by monarchs collapse.
I can't speak to CAA until 14th October and all claim forms to affected customers debit card PayPal and any other payments other than credit cards will have theirs. Why should i feel penalised for using Credit Card?

Deleted........

N4t4lie

organic_wanabe wrote: »

I made a flight-only booking with Monarch and paid by Tesco Credit Card as the transaction was over £100, I phoned Tesco Bank where there was a pre-recorded message advising that anyone wishing to make a claim should send an email to disputes@tescobank.com attaching a copy of the invoice and booking details. My case will then be considered for a 'Chargeback'. However, I do not want to make a 'Chargeback' claim! I want to make a 'Section 75' claim.

I plan to send an email and just make it clear that i want my claim considered under Section 75 and if they are not willing to do this then to send me a 'letter of deadlock' and I will take my case to the FOS.

Am I missing something? Can anyone see any problem with this approach?

It may be a company policy to only issue chargebacks. I'd send what they ask and also ask why they are not doing it under Section 75. Be careful though as if it was over £100 for one flight you can use S75, if you booked two flights for £100 it's not covered. That said is a bag a separate item?!

They were one of the better ones when Low Cost went down so maybe they have learned that a chargeback is quicker and easier for them than a S75.

Either one has the same effect of getting your money back.

Read Martin's pages carefully and decide which is best for you. Use the Section 75 standard letter template and email to Tesco, see what they say maybe?

greeniech

I booked flights direct with Monarch using Paypal in January for flights at the end of October.
On Monday I too had the same experience with the auto response on the phone and the resolution not showing up on my account despite me filling in all the forms etc.

Yesterday I rang again and at the prompt of please say your resolution ref number. I chose " I do not have one". To my surprise I was told to hold on and I`ll be connected to an advisor. Whoopeee!!



A very helpful lady took details then passed me on to another who told me the following:-
We will contact Monarch if we have not had a reply by 13th October Paypal will refund you in full on the 14th October.
Wow ! That`ll do for me.

She told me to check the progress on my account after approx. 2 hours.

Later in the day I did just that , logged in and low and behold there sat in my account was the full refund from Monarch.
I was so surprised I quickly transferred it into my bank account just in case they changed their minds.

So from a phone call at 1030ish yesterday to 1530ish the same day the refund was sat happily in my bank. No mention of my purchase being over the 180 days.
So pick up the phone and try again.
I`m really impressed the way they dealt with me.
Good luck everyone.

leylandsunaddict

titusbungle wrote: »

I know that I am supposed to claim through Atol, but what is to stop me from submitting claims to both? I also called my insurance who said that I had grounds to make a claim?!

Are you being serious. Your insurance won't pay out if you can redeem the money from elsewhere (and its fraudulent to double dip anyway )and your credit card issuer won't pay when you're Atol protected.

N4t4lie

tierneyky wrote: »

I booked 'selected seats' 10 days after my original package holiday booking (both direct with Monarch) - will this extra cost also be refunded via the ATOL claim?

If it isn't and you paid on a card use chargeback to get a refund (assuming it's over £10).

N4t4lie

RupertBearo wrote: »

we paid exactly £100.00 for each of two return flights. Are we covered under Section 75?

I think they will call it two flights at £50 each so won't cover under Section 75, but chargeback will, so apply for that instead. Template letter on the main site.

neenaww

Me again. Having been back on to the agents we booked with. No alternative flights and no other suitable alternatives we have accepted the offer of a full refund, ATOL protected booking (verbally via phone calls) and told it could be up to 6 weeks.

Should I also get some written confirmation or forms etc I need to fill in?

RupertBearo

No, I paid £200.00 for two return flights. I want to know what the Section 75 threshold is. Is £100.00 covered, or does it have to be £100.01?

bradders1983

tierneyky wrote: »

I booked 'selected seats' 10 days after my original package holiday booking (both direct with Monarch) - will this extra cost also be refunded via the ATOL claim?

Probably not, I did exactly the same and the card payment came out as "MONARCH AIRLINES" so it won't be covered. Have put in a claim with the credit card for this though and they seemed to have no issue when I told them it was for extras that were not ATOL protected.

leylandsunaddict wrote: »

Are you being serious. Your insurance won't pay out if you can redeem the money from elsewhere (and its fraudulent to double dip anyway )and your credit card issuer won't pay when you're Atol protected.

But ATOL are claiming go to your card issuer instead as you can see from the last page or so, at the moment we have a ridiculous game of pass the buck being played out.

N4t4lie

neenaww wrote: »

Me again. Having been back on to the agents we booked with. No alternative flights and no other suitable alternatives we have accepted the offer of a full refund, ATOL protected booking (verbally via phone calls) and told it could be up to 6 weeks.

Should I also get some written confirmation or forms etc I need to fill in?

Just ask them to confirm what they said on the phone to you in writing even if it's just an email, or if they are a bit busy put down what they said to you in an email and get them to confirm that what you understand is correct.

Should be fine, but no harm in covering all the bases.