Credit Card Reclaiming Success Stories

duckysdebt

can anyone help please, i had an egg card in 2005 which im still paying off on a minimum payment every month. The problem is i dont use the same email address as i did in 2005 when i set up with egg. Ive no way of checking as the email address is now obsolete, as egg only send statements by email ive not actually seen what i still owe for some time. I spoke with egg about getting the statements posted to a new email address but they wasnt very helpful and insisted i needed to set up a new password to access my statements....doh

as ive only been paying minimum payments, i knew id still owe a bit but was horrified to be told i still owed around £2500 after all this time.

Id really like to view my statments as ive not used this card for over 3 years...perhaps theres all sorts going on there i dont know about. Does anyone know if Egg can send paper statements out...legally i need to see these surely??

any help or advice most appreciated

natweststaffmember

They can send them out. Have you been able to go into your egg account using your password?

duckysdebt

hello again...your like my personal advisor today!!!

no cant get into view my account at all, egg tried resetting my password but it didnt work

natweststaffmember

duckysdebt wrote: »

hello again...your like my personal advisor today!!!

no cant get into view my account at all, egg tried resetting my password but it didnt work

Am I right in saying that you do not use the email or it is an old work email?

duckysdebt

its an old address that i didnt use for years so hotmail closed it down...i think they do that if the email add isnt accessed after so long.... to be honest i cant even remember what it was now!

natweststaffmember

duckysdebt wrote: »

its an old address that i didnt use for years so hotmail closed it down...i think they do that if the email add isnt accessed after so long.... to be honest i cant even remember what it was now!

Have Egg given you any alternatives? Might be worth playing the "well if you cannot give me access to the account then maybe i have better balance transfer it to someone else where I can access it" card(Yes it is a big card ).

duckysdebt

yeah thats worth a try...though they probably can see from my credit file....no ones gonna give me a credit card at the mo!!!!

thanks for your advice, ill call them tomorrow

natweststaffmember

duckysdebt wrote: »

yeah thats worth a try...though they probably can see from my credit file....no ones gonna give me a credit card at the mo!!!!

thanks for your advice, ill call them tomorrow

If they look at your credit file then it is a breach of the Data Protection Act 1998(you can't just snoop at someone's details )

katyk_2

Hi

Very late to be starting this but have never been the quickest off the block. Have decided to reclaim bank charges but we have 3 different accounts, all with the Nat West. 2 are in joint names (me and hubby), and 1 is my name only.
Can anyone advise if I need to submit 3 seperate letters or if the 2 in joint names should be submitted on the one letter? Also, I presume this would need both signatures on it.

Many thanks
Katyk

KillyGirl

I echo charambboo.... keep fighting. In my final letter (5th I think) I told them to make me a sensible offer and not to waste my time. Egg will try anything to put u off.
Good luck