Barclays Online - PINsentry

gt94sss2

moneyandmountains wrote: »

I guess though, being a two factor system, it is more secure than just using the rolling codes that the HSBC dongle gives.

To be honest, i think the system HSBC uses for its business customers is more secure - that is because their dongle changes the number/code every minute or so so its random - many businesses use a similar system for accessing IT networks.

With this other system the other banks are using.. it seems you can generate lots of codes at once and then the codes work whenever you use them (as long as they are used in the right order) - you don't need the card reader..

Regards
Sunil

savedmoney

kat22 wrote: »

You do NOT need to login with PINsentry if you don't want to!...

I can confirm that I have been able to change back to the normal way of logging in by ringing the online helpdesk and getting through to complaints.

They may offer you a second card reader to make it more practical to login away from home etc.... but if like me you're staunchly against it just decline and you'll be back to the old way.

One word of warning I tried logging in with my old Passcode and Memorable Word but it did not work, they had sent me out a new Passcode as part of the reversion process, that took a few days to arrive then I was........... back to the future. :T

Hurdler

Thanks for that savedmoney

soonMrsW

I am absolutely seething and spitting MAD with Barclays!!

I have been a customer for 15 years, i'm not an old geezer who doesn't like or understand online banking, i'm 29 & have used online banking ever since it came into being. And yet this piece of plastic crap 'PINsentry' is actually prompting me to leave Barclays as a result of the horrendous customer experience i now have.

I find it unrealistic in the extreme that i should be expected to carry this plastic calculator toy with me wherever i go, in order to online bank or make a transaction. And even when i do have it, it's such an irritating drawn-out process it makes my blood boil before i'm even into my account! Once in, it feels like to undertake the slightest 'normal' banking procedure, I now must repeat this drawn-out log-in process with the plastic crap machine. Aaaaaargghhhh!!!

I've just got off the phone to the customer service numpties for the second time in 2 days, trying to feed back to them that this PINsentry doesn't work for me as a customer experience. But they absoultely can not function beyond the boundaries of their pre-planned cue cards, and cannot put me thorugh to anyone whose job it may be to have this sort of feedback given to them. Grrrrrrr.

And yes, you can opt out - but - *hmmm, here's where they've got you by the balls* - yes, you can't actually make any payments to new people.Well i do that quite a bit, particularly as all the online payees i've acculmulated over the last 6years or so are now GONE! Great huh!

Barclays are absoutely astounding in their utter disregard for any sort of easy, pleasant customer experience. I feel utterly disenfranchised as a customer and after i've vented my spleen here, i'm off to the nearest branch to close my account.

Yes, i feel that bloody strongly about it.

GreyPilgrim

Wow. You sound angry.

ShelfStacker_3

Mate, it's like a 30 second procedure, even less. Yeah, it takes longer, but not MUCH longer. Closing your account over it seems a little much...

C_Ronaldo

Ive got a similar thing from rbs, it seems easy to use, ive set it up no problem at all but ive yet to use it when i purchase something

Scousebird_2

gt94sss2 wrote: »

Most - not all.

RBS, Barclays, Lloyds, Halifax, Nationwide and A&L are all introducing them.

Abbey have said they have 'no plans' to do so at the moment but are monitoring developments

HSBC is the only one which has publicly said it is not introducing them as it does not not believe they are secure and is developing its own system.

Regards
Sunil

I have been using HSBC online banking for a few years and I think it's great, it's simple and easy to use, and as long as you can memorise your ID before you go in, and the 2nd part-the only way that anyone can get in is to get the thumbscrews out on ya and kidnap us!!

What I would say about Barclays PINsentry is if you have to carry the device around with you (it's the latest fashion accessory on a night out in case you didn't know-excuse the sarcasm) then I think it's an inconvenience-why try and fix something that wasn't broken is what I say!

GreyPilgrim

Scousebird wrote: »

What I would say about Barclays PINsentry is if you have to carry the device around with you (it's the latest fashion accessory on a night out in case you didn't know-excuse the sarcasm) then I think it's an inconvenience-why try and fix something that wasn't broken is what I say!

Pah. Show me a woman who doesn't have a handbag like a bloody tardis and I'll eat my hat. I'm sure if you moved the lippy, eyeshadow, hairspray to one side, you could fit in the pin sentry device quite easily

(*runs for cover*)

Scousebird_2

soonMrsW wrote: »

Barclays are absoutely astounding in their utter disregard for any sort of easy, pleasant customer experience. I feel utterly disenfranchised as a customer and after i've vented my spleen here, i'm off to the nearest branch to close my account.

Yes, i feel that bloody strongly about it.

I think that every customer should get a choice-Barclays should of invited customers to opt in for the service-rarther than opting everyone in (in most cases without them knowing) and then expecting customers to call and air their concerns about it.

I think the comments about customer service provided-in defence there is a dedicated team for PINsentry and of you ring the 08457 number then the advisers on that line haven't had any training, but there should be no reason why the PINsentry team couldn't help you, its a shame you had a bad experience and I do agree with you that customer service should be the forefront of every operation and some companies are becoming complacent-Barclays have had this in the past and should be following other banks like First Direct, that operate an online service and do it well.

In defence for the online team-it is based in India and those guys must find it really hard to deal with a customer who's calm...never mind who's irate. Having to communicate in English when it's not your first language just be a nightmare....outsourcing is not fair sometimes. But I think it's hard for them