Smarty

dodgydave69

Smarty completely bolloxed up my order. Paid the £10 and it said "your sim is now activated". What sim? Waited days no sim arrived. Enquired on the VERY delayed chat service and they claimed that there is an issue ordering on Firefox. What?? They said my order wasn't processed and no money taken which there hasn't been. Fast forward 10 days later and a sim magically appeared in the post which just didn't work. Also sent a spare sim in the pack which i dare not attempt to activate. All in all a frustrating experience.

qrisw

Hi guys. Newbie here. Ive Iust activated my smarty sim. the 30gb for 10pound package. ive done the apn settings change. but somehow still wont show 4G+ or 4G on my phone. anybody came accross this before? how can i fix it? thanks.
chris

tehone

Presumably you've cold rebooted your phone (ie switched off, waited a few minutes and switched on again)
Are you in a 4G area?
Is your phone a 4G phone?
It should still work on 3G as a fallback, is it doing that okay?

sassy_one

I'd avoid Smarty all together.

I have had a sim now for a few months.
No issues until last month my sim during the pandemic and at 1am showed "Sim card registration failed".

No customer service by phone, and no access to WiFi.
Next day messaged them on chat, took 2 days to reply asking for stupid information such as turning the phone off and on, and to telling me my sim must be faulty.

Um, no, my mobile number stopped working.
If you called it, it said this number is not in service.

Endless chats were all fruitless. 
The sim didn't work in any other phone, it had been fully disconnected without any warning.
My dashboard still allowed me to sign in, though, weirdly, most likely in hope I'd still pay for a service I wasn't getting.

It wasn't resolved and after 6 days of no access to my number, losing the mobile number I had for 7 years, I switched.

They never emailed me, contacted me, no warnings and still claim to this day it must be a faulty sim.

Looking at the terms and conditions I can only come up with they believe I was using the sim for business purposes which I was not.
I call 4 different numbers, most days, spending between 1-4 hours a time on each call.
No texts.

My advice is they are a tacky, cheap network piggybacking and for the few pound you save, if you ever get a issue there is no telephone support and chat is very very slow to reply, no resolutions offered or given.


Avoid.

simax

Smarty is owned by Three so by definition they are also cheap and tacky?!?

tehone

From the Smarty T&C's
[quote](iv) where you have used the service in a way not consistent with the ordinary use of a consumer[/quote]

I can't imagine the average consumer makes 16 hours of calls a day

sdduk

Never had any problems with smarty when i was with them only changed back to 3 because i got unlimited everything for £11mth use to get a better signal then i do now.....Still ok on 3.
I had one small problem when porting number spoke to them on chat and it turned out that the pac number was wrong so spoke to the other network got a new pac code gave it to Smarty and number went across straight away with-in 1hr same day as was supposed to go over.....So Smarty is not all Bad for everybody just like any other network things do go wrong....

SnowTiger

It appears Smarty now support WiFi calling, which means punters can make/receive calls and send/receive text messages via WiFi when no mobile signal is available.  Not all handsets support it.

I visited a friend Tuesday. She lives in a mobile 'not spot'.  None of the four underlying networks (Vodafone, EE, O2 and 3) offer service where she lives.  I connected to her BT router and was surprised to find WiFi calling available.

Smarty's official word is: 

We don't currently support Supervoice (VoLTE) or WiFi calling. We’re hoping to offer these services in the near future. 

tehone

SnowTiger said:

It appears Smarty now support WiFi calling, which means punters can make/receive calls and send/receive text messages via WiFi when no mobile signal is available.  Not all handsets support it.

I visited a friend Tuesday. She lives in a mobile 'not spot'.  None of the four underlying networks (Vodafone, EE, O2 and 3) offer service where she lives.  I connected to her BT router and was surprised to find WiFi calling available.

Smarty's official word is: 

We don't currently support Supervoice (VoLTE) or WiFi calling. We’re hoping to offer these services in the near future. 

I didn't realise Smarty officially didn't support it, it has done for me for quite a while now, I use it quite a lot in one location (over BT internet) - just lucky I guess