Kantar - Royal Mail Monitoring and Posting Panel

HonestJohn

I have a month left on Kantar. I hope to go straight on to Spectos after that.

millie

HomingPigeon said:

I earlier asked: A 'something for you' card arrived last Saturday while I was out, so I got the item redelivered today (the earliest date I could select for redelivery). The item's a cube. Do I enter it as if it was received on Saturday?

Reply received was: I'd be tempted to enter it on the day you actually received it.  This will record the actual delivery date rather than the intended date and the fact that a delay has occurred in its smooth transition for whatever reason.

By coincidence I today received the letter from the people taking over from Kantar, so I registered and answered the questions set by the new company.

One question asks how you would record a received item if a 'Something for you' card was left, because you were out. I chose 'Report the date and time you received the item (after having it redelivered).

The new company has informed me that this is the wrong answer. They replied: "It is important that you provide the date and time that was noted on the 'Something for you' card. This ensures that we have the exact delivery data". 

I would have given the same answer as you because that’s what I always do

NBLondon

HomingPigeon said:

One question asks how you would record a received item if a 'Something for you' card was left, because you were out. I chose 'Report the date and time you received the item (after having it redelivered).

The new company has informed me that this is the wrong answer. They replied: "It is important that you provide the date and time that was noted on the 'Something for you' card. This ensures that we have the exact delivery data". 

Logic says both of those are useful information for RM.   However, I agree that the time of first attempted delivery is more useful;  then the gap between the recipient requesting a re-delivery and the actual re-delivery happening.

silvercar said:

Same here. Though I don't know how anyone who hasn't been with kantar will do those tests easily.

Won't it be a separate process for those who are totally new?  Given that Kantar usually made you re-train every year and sent multiple handouts, maybe Spectos are trying to suss out the level of existing knowledge rather than just doing their own training. 

General_Grant

HomingPigeon said:

I earlier asked: A 'something for you' card arrived last Saturday while I was out, so I got the item redelivered today (the earliest date I could select for redelivery). The item's a cube. Do I enter it as if it was received on Saturday?

Reply received was: I'd be tempted to enter it on the day you actually received it.  This will record the actual delivery date rather than the intended date and the fact that a delay has occurred in its smooth transition for whatever reason.

By coincidence I today received the letter from the people taking over from Kantar, so I registered and answered the questions set by the new company.

One question asks how you would record a received item if a 'Something for you' card was left, because you were out. I chose 'Report the date and time you received the item (after having it redelivered).

The new company has informed me that this is the wrong answer. They replied: "It is important that you provide the date and time that was noted on the 'Something for you' card. This ensures that we have the exact delivery data". 

I've rarely had to collect a cube (I've never tied myself to being in for a specific re-delivery option) but when reporting the eventual receipt I'm pretty sure I was prompted to supply the date which TNS wanted.  That may have been just the date on the red card or both the red card date (ie when they tried to deliver first of all) and the collection date. 

Whichever it was, I'm sure the actual application should enable correct recording (as long as you make a note of the card date before handing it over at the delivery office!)

HomingPigeon

I agree, but Spectos don't see it that way, they informed me I'd chosen the wrong answer (there was a choice of three answers). I got the impression, from some of the other questions, that Spectos won't be doing it the same way as Kantar does it. 

Saetana

I've just downloaded the Mailagents app and done the first quiz - had to redo one question about not being sure about delivery date for an item but got the rest right first time.  As someone said, not sure anyone who has not participated via Kantar will be able to get most of them right first time - fortunately it allows retakes.  Not completely happy about the obvious answer to the question regarding the schedule being strictly adhered to - at the moment I go near a postbox with a late collection every day, that may not be the case come next year.  Hopefully they will develop some flexibility once the survey actually gets underway - many people only live near postboxes with 9am/7am collections, not a snowball in hell's chance I am going out to post a letter before 7am on a Saturday.

HomingPigeon

Does anyone know when participation will begin? Am I right in thinking it won’t be this year?

NBLondon

HomingPigeon said:

I agree, but Spectos don't see it that way, they informed me I'd chosen the wrong answer (there was a choice of three answers). I got the impression, from some of the other questions, that Spectos won't be doing it the same way as Kantar does it. 

Then Spectos should be sending guidance, not a quiz...  hence my wonder if they are feeling it out first.   Still not got my letter from them.

HomingPigeon said:

Does anyone know when participation will begin? Am I right in thinking it won’t be this year?

Wasn't the initial announcement saying March 2023?

HonestJohn

@NBLondon

From RM QOS page ' Between July 2022 and April 2023, Spectos will recruit new panels of customers to take part in the measurement.' No mention of any start date.

Also the Spectos app refers to a manual. Maybe we will be sent one or it will appear on their website. The app tutorials are very basic and nowhere near as comprehensive as Kantars website.

HomingPigeon

There's a comprehensive 'how-to' guide on the app. I've just watched a bit and see that you have to confirm receipt of your posting pack by scanning the barcode. A few months ago I wouldn't have been able to do that as I had an old phone.

March 23rd starting date is ringing a bell with me. Hope that's correct as I'm going on a 2-week holiday at the end of October and I won't have to inform them.