Kantar - Royal Mail Monitoring and Posting Panel

HomingPigeon

My box of mini eggs arrived today. I think the problem is that they put them in an ordinary strong(ish) paper envelope and it's not quite strong enough to securely hold the small cardboard box. That would be my guess.

Having said that, my box and envelope was intact, so sometimes it works.

MDMD

Primrose said:

Sounds like you have a local postal system where somebody knows the drill a little bit too well.
A packet of late Easter Eggs perhaps?   you should contact them and alert them to what's happened.  There may be bigger issues in the local postal system which need further investigation. 

I would probably leave it as you don’t want them to take you off the panel if the RM staff may know who you are.

HomingPigeon

Please could someone confirm for me - can I send 1st Class Large Letter stamps to be replaced by barcoded 1st Class Large Letter stamps? I have a huge quantity to swap and I don't want to mess it up. TIA.

Primrose

Yes you can.  You can swap "Like for Like"  in both the ordinary first Class and the Large letter stamp groups. 

What you  can,t swap is one type of value stamp for a different one.

molerat

HomingPigeon said:

Please could someone confirm for me - can I send 1st Class Large Letter stamps to be replaced by barcoded 1st Class Large Letter stamps? I have a huge quantity to swap and I don't want to mess it up. TIA.

Yes.  The common stamps will be swapped like for like (except you will get them in sheets rather than booklets).  The only stamps that will be replaced with an equal value of 2nd class stamps are those for no longer supported specific services and values that are no longer issued.

HomingPigeon

Thanks for replies.

HomingPigeon

This is not survey-related but I'd like your thoughts please.

I posted a letter which passed through the slot of the Royal Mail sizing guide as a standard letter. I have the perspex official RM guide, bought from the Royal Mail - it is the same guide as the one behind the PO counter, complete with the Royal Mail logo on it.

My letter got wrongly surcharged at the destination end. It had been treated as a Large Letter. It definitely was not a LL, I have sent lots of this size without a problem. It caused embarrassment and inconvenience and I'd like to prevent it happening again. I don't want to put extra stamps on my post, just in case, as I sell low-value items on eBay and it wouldn't be worth my while as buyers wouldn't be willing to pay extra postage.

I regularly take my post to the counter for proof of posting. They sometimes check it against the sizing guide, sometimes they don't, and they often don't bother to cancel the stamp, especially if they are busy. Should I ask them to hand-cancel the stamp, to make sure the problem doesn't happen again? The staff at the PO most convenient for me are not all that obliging/friendly and I am wondering where I stand on this. Is it their job to hand-cancel a stamp for a letter they are classing as having the correct postage on it?

TIA.

NBLondon

HomingPigeon said:

My box of mini eggs arrived today. I think the problem is that they put them in an ordinary strong(ish) paper envelope and it's not quite strong enough to securely hold the small cardboard box. That would be my guess.

Having said that, my box and envelope was intact, so sometimes it works.

Mine was scrumpled but complete.   Unexpected as I'm "resting" as well.

molerat

NBLondon said:

HomingPigeon said:

My box of mini eggs arrived today. I think the problem is that they put them in an ordinary strong(ish) paper envelope and it's not quite strong enough to securely hold the small cardboard box. That would be my guess.

Having said that, my box and envelope was intact, so sometimes it works.

Mine was scrumpled but complete.   Unexpected as I'm "resting" as well.

They must have bought too many so now  need to get rid of them

silvercar

HomingPigeon said:

This is not survey-related but I'd like your thoughts please.

I posted a letter which passed through the slot of the Royal Mail sizing guide as a standard letter. I have the perspex official RM guide, bought from the Royal Mail - it is the same guide as the one behind the PO counter, complete with the Royal Mail logo on it.

My letter got wrongly surcharged at the destination end. It had been treated as a Large Letter. It definitely was not a LL, I have sent lots of this size without a problem. It caused embarrassment and inconvenience and I'd like to prevent it happening again. I don't want to put extra stamps on my post, just in case, as I sell low-value items on eBay and it wouldn't be worth my while as buyers wouldn't be willing to pay extra postage.

I regularly take my post to the counter for proof of posting. They sometimes check it against the sizing guide, sometimes they don't, and they often don't bother to cancel the stamp, especially if they are busy. Should I ask them to hand-cancel the stamp, to make sure the problem doesn't happen again? The staff at the PO most convenient for me are not all that obliging/friendly and I am wondering where I stand on this. Is it their job to hand-cancel a stamp for a letter they are classing as having the correct postage on it?

TIA.

I would complain. Hopefully they will refund you the extra charged. If you send lots of mail that is at the margin of sizing I'd be inclined to take this as a one off.