Add your feedback on energy supplier Eversmart Energy

[Deleted User]

The Bank were talking rubbish. There is no requirement to cancel a direct debit in order to invoke the Direct Debit guarantee.
Also there is nothing for them to look into as it is an immediate and unquestionable right to have the money taken returned.
If need be, print off the page linked below and going into the bank and demand to see a manager as you wish to complain about bad advice from a member of staff. Then get an apology from the manager and your money returned then and there.
https://www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx

If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to

JohnB47

An odd thing today.

Just a quick recap: I opted for Eversmarts fixed dual supply deal in August. Gas transferred from Octopus on 10th Sept but electricity was delayed until 25th Oct. Since then my electricity account featured on both Eversmarts and Octopus log-ins, with me unable to enter electricity readings on my Eversmart account.

I supplied both with an elect reading on 30th November and today I received a final elect bill from Octopus. They say they will send my credit balance (£105) to my bank account.

I still can't enter details on my Eversmart account.

Is this just a case of Eversmart doing nothing and Octopus wanting to get shot of me?

Anyway, this has worked in my favour - Eversmart aren't getting the credit balance! (They've been taking DDs since Sept, so I'm well in credit with them)>

HHarry

JohnB47 wrote: »

An odd thing today.

Just a quick recap: I opted for Eversmarts fixed dual supply deal in August. Gas transferred from Octopus on 10th Sept but electricity was delayed until 25th Oct. Since then my electricity account featured on both Eversmarts and Octopus log-ins, with me unable to enter electricity readings on my Eversmart account.

I supplied both with an elect reading on 30th November and today I received a final elect bill from Octopus. They say they will send my credit balance (£105) to my bank account.

I still can't enter details on my Eversmart account.

Is this just a case of Eversmart doing nothing and Octopus wanting to get shot of me?

Anyway, this has worked in my favour - Eversmart aren't getting the credit balance! (They've been taking DDs since Sept, so I'm well in credit with them)>

I'm not sure why you think that's odd - that's how it works.

A credit balance isn't transferred to your new supplier, it is refunded to you.

matelodave

I tried to give them a meter reading yesterday and both their on-line portal and SMS system aren't working at the moment. There's not much point in sending an e-mail as they dont seem to read them for at least a week.

However, I did phone and there was a one hour queue, so I opted for a call back and to my great surprise, they did call back after about an hour so I did manage to give a reading.

I'll be interested to see if they use it on my next statement.

JohnB47

HHarry wrote: »

I'm not sure why you think that's odd - that's how it works.

A credit balance isn't transferred to your new supplier, it is refunded to you.

Oh I see. I thought the balance went to the new supplier. Thanks.

deanos

they keep pestering me for a smart meter, got a email today

We tried to contact you today from Eversmart energy, to see if you would be interested in having a free smart meter installed. We have got engineers in your area from Wednesday 5th of December. In regards to smart meters they are useful as we get the correct meter readings every month, you can manage your usage and how much your spending on an in house hold display. The smart meter we offer are 80% compatible, the other 20% are the big six suppliers which prefer you to have their own meters.



If you could get back to me as soon as possible that would be great, as I can’t promise there will be available slots.

Please contact me on 01613328, or S@eversmartenergy.co.uk.

the bit i don't understand is this

The smart meter we offer are 80% compatible, the other 20% are the big six suppliers which prefer you to have their own meters.

i thought they are either smets 1 or 2

JohnB47

deanos wrote: »

they keep pestering me for a smart meter, got a email today



the bit i don't understand is this



i thought they are either smets 1 or 2

I suppose it could be that they are installing SMETS2 but I seriously doubt it. I think the 80% claim is just another case of Eversmart twisting some statistic.

"The smart meter we offer are 80% compatible". Ignoring the bad grammar (OK, I didn't), what does that even mean?

deanos

yeah, dont want one anyway, keep telling them but they keep calling and emailing

earlsgate

end of our fixed year deal late november, having had no communication from eversmart throughout the whole 12 months. their web site was usually OK and I downloaded all my bills

they did phone me just after, offering their "cash up front deal" to which I informed them that I needed it in writing and would be interested if written terms were good. I also reminded them that they should have, if following guidelines, contacted me to inform fixed deal was ending and on which tariff would I be be defaulted to if I took no action. The email following the phone call,(pressure marketing?) gave no detail of how to apply online but did set out the tariffs which were no that great considering the risk

having checked out the competition, and the possibility of some actual customer service, I switched to SO Energy having got a £40 tracked Quidco reward to offset the slightly higher annual charge

any eversmart tariffs , Family Saver Club, not needing an annual prepayment were effectively £75 more expensive that the SO deal

so a good saving whilst with them but no suitable deal to merit staying

billp42

I left Eversmart back in December 2017 and each time that I asked for a final account, all they sent was a statement of account that did not include the payment that they took in January 2018. At the time I wasn't too worried as I reckoned that I owed them money. Last month, at last I received a final account - took 11 months to get that. I was not willing to ring and give them my bank card number so sent a cheque instead. I made the cheque out to "Eversmart Energy" and it was returned because I had left "Ltd" off the payee. I shall, of course add the three letters and return the cheque - now if only I can find a pen!!