O2 Broadband (merged)

emweaver

doesnt matter cant get it here

abwsco

I'm trying to sign up online so I can get the cashback from Quidco. However, I keep getting a session expired message:o Have cleared all cookies and temp internet files but it's making no difference.

Quentin

Now they give the £5 discount each month to PAYG customers (as well as contract customers).

Top up with £10 at least once every 3 months to keep getting the discount.

stamford

Has anyone else been given 12 months free by O2 ?

magyar

stamford wrote: »

Has anyone else been given 12 months free by O2 ?

No, because annoyingly I signed up about two days before that offer! But can't complain because I got £40 from Quidco, so that's nearly six months free and anyway £7.50 a month is a blinding price for such a good quality service - can't fault O2 in the slightest in the month or so I've been with them.

magyar

point3 wrote: »

We're using a Netgear router and have a redundant brand new O2 wireless box - not sure what to do with it tbh.

I'd keep it as a spare.

I have to say I've been very impressed with the router. I was intending to use my old one as you have but thought I'd give it a go.

Normally the equipment you get free is pretty ropey but it's given me a more reliable and powerful wireless signal than my previous modem (a D-Link router). Plus, the customisation is very straightforward if you want to open ports etc.

The only thing it doesn't do is VPN if you need that, although to be honest if you did you're probably using a more industrial-strength router anyway.

Quinny_2

Update.

I have now bumped down to the 8meg package,as I can't get speeds above 8meg.(Best so far is 8.3 meg.)

Hats off to Imran at o2,for keeping me up to date,since I went live.He has rung me on numerous occasions,to make sure I'm happy,and today we agreed to downgrade my package immediately,which was confirmed via e.mail.

Good old fashioned customer service.Exactly what this country is lacking.

Ken.

TractorGirl327

We're meant to be switching over tomorrow. Hopefully it will be easy to get it up and running. Cant wait to have fast broadband!

waterstar

o2 seem to just get better!

In many areas of customer service the best test is actually how they deal with problems when they do occur.

To summarise my experience of o2 and problem solving:

at 12 noon my broadband connection went down

after 10 minutes or so, no reconnection, started switching router off and on to see if this would re-boot, resynchronise or whatever.

At 12.40 i decided would have to call customer service. However as I had not used o2 Router I knew I would have to install/connect it before customer services would address the problem. (and after 5 years or so of BT Broadband was expecting usual approach of 45 minutes of testing my PC etc before BT would consider there was anything wrong at their end).

At 1.00 pm just getting router out of box, reading brief instruction booklet when (without having called o2) I receive a text from o2 to say they are aware there is a problem with my line/connection and they are working on it.

Receive further text at 1.20 pm to say they are still working on problem.

At 2.05 pm receive a text to say the problem should be fixed, however if I have any difficulties please call them.

I then check and my connection is working happily.

As I said above, after 5 years of the BT Broadband experience this was like a breath of fresh air!

:j:j:j:o:o:o:D:D:D

stamford

waterstar wrote: »

o2 seem to just get better!

In many areas of customer service the best test is actually how they deal with problems when they do occur.

To summarise my experience of o2 and problem solving:

at 12 noon my broadband connection went down

after 10 minutes or so, no reconnection, started switching router off and on to see if this would re-boot, resynchronise or whatever.

At 12.40 i decided would have to call customer service. However as I had not used o2 Router I knew I would have to install/connect it before customer services would address the problem. (and after 5 years or so of BT Broadband was expecting usual approach of 45 minutes of testing my PC etc before BT would consider there was anything wrong at their end).

At 1.00 pm just getting router out of box, reading brief instruction booklet when (without having called o2) I receive a text from o2 to say they are aware there is a problem with my line/connection and they are working on it.

Receive further text at 1.20 pm to say they are still working on problem.

At 2.05 pm receive a text to say the problem should be fixed, however if I have any difficulties please call them.

I then check and my connection is working happily.

As I said above, after 5 years of the BT Broadband experience this was like a breath of fresh air!

:j:j:j:o:o:o:D:D:D

Incredible but how it should be - we are just dumbed down by 2nd rate service