Holiday Rights

leylandsunaddict

georgiafay said:

leylandsunaddict said:

Was it booked as a package including flights? Which tour operator was it booked through? There is now an FCO advisory in place for 30 days against all but essential foreign travel so a tour operator would be cancelling anyway if you have transport included. 

Hi, no, we booked with the park directly through their website as this gave us options for the all-inclusive attractions package. We then booked our ferry direct through stena. 
Does the FCO advice mean that we are covered on our insurance now?

Thanks for your reply! 😊

That depends on what your travel insurance covers. I'd have another read through of your policy and if still not sure try to contact them. Insurers are very busy though so that may take a while, or look on their website for information. 

georgiafay

Thanks, I’ll try to contact them again 😊

heidimcclure

Can get my deposit back zI booked package holiday leaving Scotland and flying to Mexico on 1st July 2020

leylandsunaddict

heidimcclure said:

Can get my deposit back zI booked package holiday leaving Scotland and flying to Mexico on 1st July 2020

Who did you booked through? Check the terms you agreed to, but deposits are usually 100% non refundable. 

Caz3121

heidimcclure said:

Can get my deposit back zI booked package holiday leaving Scotland and flying to Mexico on 1st July 2020

If you have booked on a low deposit, you may have to pay the remainder of the standard deposit to be able to cancel

Iki2008

i am also worries if i can have back my deposit back for booking, i was planing to go to Cuba this july  

leylandsunaddict

Iki2008 said:

i am also worries if i can have back my deposit back for booking, i was planing to go to Cuba this july  

You're unlikely to be able to get your deposit back if the flight/holiday hasn't been cancelled. You've not said whether it's a flight or a package holiday, but if either is cancelled by the airline or tour operator then you will receive a refund of any money you've paid. If it's not and goes ahead then you wouldn't be entitled to a refund. 

PON1987

Hello,

I'm after some advice, please. My wife and I booked a 7-day tour with G Adventures (includes accommodation, travel between places, excursions - but not flights), which was cancelled just over a week ago, before the FCO recommendations. In their cancellation email, and now listed on their website, they've stated "G Adventures are not offering refunds on suspended tours. Please do not call our contact centre asking for refunds, as these will not be provided"  - instead they are providing a voucher. Can they, legally, do this? As I would prefer a cash refund. The tour was paid for, in full, on a debit card. 

leylandsunaddict

PON1987 said:

Hello,

I'm after some advice, please. My wife and I booked a 7-day tour with G Adventures (includes accommodation, travel between places, excursions - but not flights), which was cancelled just over a week ago, before the FCO recommendations. In their cancellation email, and now listed on their website, they've stated "G Adventures are not offering refunds on suspended tours. Please do not call our contact centre asking for refunds, as these will not be provided"  - instead they are providing a voucher. Can they, legally, do this? As I would prefer a cash refund. The tour was paid for, in full, on a debit card. 

What do the terms and conditions you agreed to say about the operator cancelling? If they say a full refund then that is what you are entitled to. If so I'd ring and tell them the contract says a refund. If they still refuse tell then contact your card provider about doing a chargeback. 

PON1987

leylandsunaddict said:

PON1987 said:

Hello,

I'm after some advice, please. My wife and I booked a 7-day tour with G Adventures (includes accommodation, travel between places, excursions - but not flights), which was cancelled just over a week ago, before the FCO recommendations. In their cancellation email, and now listed on their website, they've stated "G Adventures are not offering refunds on suspended tours. Please do not call our contact centre asking for refunds, as these will not be provided"  - instead they are providing a voucher. Can they, legally, do this? As I would prefer a cash refund. The tour was paid for, in full, on a debit card. 

What do the terms and conditions you agreed to say about the operator cancelling? If they say a full refund then that is what you are entitled to. If so I'd ring and tell them the contract says a refund. If they still refuse tell then contact your card provider about doing a chargeback. 

Thanks for your reply. Their T&Cs say:

"If the Tour Operator has to make a significant change or cancel, it will tell you as soon as possible and if there is time to do so before departure, will offer you the choice of:
(a) For significant changes) accepting the changed arrangements; or
(b) Having a refund of all monies paid; or
(c) Accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or
(d) If available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements."

So, it's in their T&C's that they should provide a full refund, but they're refusing to provide anything other than a voucher.