Holiday Rights

Westin

Notice period of the change is fairly key. If more than 84 days then nothing compensation wise due. Between 43-84 days then a very small compensation payment offered. Typically £10 pp if you accept the charge, £5 pp if you reject it and cancel.

Your rights if TC make a change can be found within the booking terms and conditions -
https://scdn.thomascook.com/pdf/Web-TCs.pdf?_ga=2.208905621.624359134.1561048779-1364607341.1560760662

The alternative hotel offered should be equivalent or similar in standard/grading. If TC can not offer this you can take up the option of a refund.

You really need to read the T&C's section CHANGES MADE BY US BEFORE YOU TRAVEL.

bigbradwolf

Thanks for the responses, really helpful. The compensation packages offered are pitiful really.
We've paid a lot of money for this holiday and as it is an all inclusive package it's vital you research to make sure you are happy with everything. We mulled over hotels for weeks before deciding and obviously now we're left in this situation. I appreciate it's probably out of Thomas Cook's hands.

jennywoodswales

Hi

My parents have a package holiday booked with TUI. They have just received a call telling them that the flight has been cancelled and they need to go into the shop to sort it out. The flight was from Cardiff and they had booked and paid for an overnight hotel and parking for the week. Where do they stand with TUI with regards to these extras they paid for now they are unlikely to be able to use them and unlikely to get a refund.

bradders1983

jennywoodswales wrote: »

Hi

My parents have a package holiday booked with TUI. They have just received a call telling them that the flight has been cancelled and they need to go into the shop to sort it out. The flight was from Cardiff and they had booked and paid for an overnight hotel and parking for the week. Where do they stand with TUI with regards to these extras they paid for now they are unlikely to be able to use them and unlikely to get a refund.

Well maybe wait to see what TUI will offer them in respect to this first?

TytoAlba101

I booked and paid for a holiday through Secret Escapes a week ago. The holiday is provided by Secret Escapes and they're named as the provider on the ATOL certificate.  Today I was contacted by them to inform me of significant changes to the itinerary including the removal of some advertised features such as airport transfers and air conditioning from our cabin.  They have also informed me that there is a mandatory additional fee that must be paid on arrival but this was not mentioned in their advert.  The extra charges are likely to amount to an additional 12%-15% on top of the advertised cost.  I have paid for the holiday in full by credit card and the payment has already gone through.  Secret Escapes terms and conditions say that the booking cannot be cancelled and is non-refundable.  Can I legally insist on a refund as they appear to want me to pay for their errors that have made a significant change to our contract?

Caz3121

you need to read section 29 of the terms and conditions
much will depend on whether classed as minor or significant changes
https://www.secretescapes.com/terms-and-conditions

stevench

Hi we went away with Neilson on Saturday 7/3/20 to the Dolomites skiing and we only got to ski for 2 days and they then closed the resort. Initially we were told we would be staying to the end of the week but first thing on yesterday morning we were told we had a flight home at 3pm, cutting our holiday short and missing out on 4.5 days skiing.
Neilson have just said we should claim on our travel insurance but some of the group are having problems with this as they say that Neilson have broken the contract and should sort it out. Crystal have already agreed to refund all their guests on a pro rata basis within the next 7-14 days.
Who is liable?

kwhitehouse

Hi all,
I currently have a holiday booked to Italy for June. 
I currently have yearly travel insurance which lasts until May.
If my holiday gets cancelled before May will I still be covered under my travel insurance if it will not be active when I actually go away in June?

Thanks

Westin

@stevench :  I would focus on getting you and your family back first.  Refunds for part of the holiday are in the scale of things secondary. Please let the dust settle. Talk of "broken contracts" will not help at the moment - in fact I feel sure a force-majeure clause would likely be within the terms you agreed.  The situation is changing daily/hourly, particularly in Italy.  Airlines and tour operators are I expect under massive pressure and doing their best to repatriate stranded travellers as best they can, as soon as they can.   Please let them focus on helping out those overseas or travelling shortly.  By all means write to them when you get back asking if there are provisions for a partial refund on unused services. Expect to wait.  Accept other priorities are in play. 

slickchic2000uk

My husband daughter and I booked a Rui cruise April29 2020. My husband is over 70years old and has diabetes. I’m 69years and have health issues. We are all fully insured but how do we stand cancelling as only one of the group meets the government advice ie don’t cruise if over 70 with underlying health issues. I wouldn’t like to go on holiday without my husband 
many thanks