Holiday Rights

greengrass

Can anyone advise on following please, mom due to fly out to spain Saturday but since booking as had to have a mammogram which as picked something up which meant biopsy and docs have made her appt for results whilst on holiday, so now she will cancel the holiday as wants to go to the appointment for results, however travel insurance will not pay out as the doctor as not said she is not fit to fly. Is there any way around this please? She paid on a credit card.

Any advice extremely greatful.

Westin

Sorry for your predicament but a credit card claim is not an option.

Does her flight company and the fare type offer any flexibility for a date change?

Alan_Bowen

Greengrass, as mentioned above there is no possibility of a claim against a credit card as no one has broken a contract. Is the hospital aware of the holiday, they might be able to squeeze an appointment in later this week and if it is good news, then the holiday will be so much the better. The fact that there is no suggestion she cannot fly suggests this might well be the case and it may be the only option if insurers refuse to accept a claim

Loafy12

We have been successful in Arbitration against Leger Holidays

I will not go into full details
This has been going on since late August 2018

We have just finished Arbitration with an award by them to be paid by Leger
In the first instance we were sent goodwill gestures in cheques ( small amount ) we kept these back and did not present them as we decided to take up arbitration

We had every intentions of cashing the cheques after arbitration
I was under the impression that if we cashed the cheques we would waver all aspects of arbitration as nothing was explained in any way during the process

So now it’s finished and an award has been made
We presented the cheques

Now Leger say we owe them money as we should not have cashed the cheques

The award unfortunately was less than the goodwill gesture ( not much but still less )
So we have to pay there fee of £108 / arbitration rules
It’s a gamble you take

But now Leger say that we owe them a shortfall

Westin

#45 is duplicated on own thread
https://forums.moneysavingexpert.com/discussion/5943926/abta-arbitration-leger

bigbradwolf

Hi all,
Myself and my partner spent many hours a few months ago picking the perfect hotel for our trip to Mexico for her 30th birthday.
Yesterday we received a call to say the hotel we were due to stay in is now closed for refurbishment and they have now offered us an alternative.
The alternative hotel offered, although saying it is an equivalent cost to what we paid doesn't look as appealing. It looks busier and both myself and my partner aren't keen on the idea of stopping there.
We have been told that there will be other options for us. I will spend all day tomorrow looking at hotels to go in Saturday and see whether we can change to a hotel of our choice..
My concern is suppose we pick another three hotels that they can't place us in any of these where does that leave us?
I'm assuming we are entitled to a refund? Are we entitled to compensation? What happens if we get there and aren't happy?
My partner is stressing over it all and I fully accept it's not the tour operators fault but this is a huge inconvenience for us. Any advice would be much appreciated as to our rights at this stage.

Caz3121

when are you due to travel?

eDicky

Is the main purpose of your trip a visit to Mexico and its various sights and attractions, or just to stay in a 'perfect hotel'..?

Westin

Which tour operator have you booked this holiday with?

Have you looked at the booking terms and conditions under the section covering changes made by the Operator? That details what you are entitled to.

General rule of thumb if booked through a reputable tour operator would be the allocation of a hotel of the same or higher rating. If you do not wish to accept then a refund compensation may also be due (although possibly not much) if the change is within 80 days or so of departure.

bigbradwolf

Fly out on the last day of August,
We wanted to visit the sites but wanted a hotel that matches our requirements as we would be spending a lot of time there,
With Thomas Cook and our understanding is that if they can't put us in a hotel we want then we should be entitled to a refund.