Holiday Rights

RachDFW2010

Hi


We went away to a caravan site (in the UK) on the May bank holiday. There were lots of issues which we raised at the time. One being anti-social behaviour by another caravan near us, which spoilt the weekend. The site were very aware of this. I also went to the reception and she made a list of the issues and they were passing it onto Security who were going to come and talk to us. This never happened. I wrote a letter of complaint to the site, and asked them to respond within 7 working days. I have yet to get a response. I want to carry this on, if only the site acknowledged our complaints, what should I do next?
I know you can make a complaint about a foreign holiday, but what if you stayed in the UK. Ideally I want a partial if not full refund. Any ideas ?

COBA1888

Hi,

Looking for some advice. Me and my wife booked a holiday to jamacia, flying from Gatwick and back. As we live in Glasgow we thought we'd book flights and accommodation seperatly to get to London. After this was booked we got a message to say that the hotel had over booked and couldn't accommodate our stay. For this we are having to cancel the holiday. But am I due any compensation for the flights I booked to London?

Thanks

Alan_Bowen

COBA1888, it seems you have two entirely independent contracts and the tour operators obligations start and end at Gatwick. However, before you give it up as a bad job, surely the tour operator offered an alternative hotel in Jamaica, they cannot all be full or have you booked a flight and accommodation separately through a company that makes it look like a package but isn't? If you received an ATOL Certificate with the word 'package' in the bottom right-hand corner, you have more rights as regards the holiday than if you got a 'flight plus' Certificate. It is worth checking before cancelling everything else

[Deleted User]

I went to Corfu with Solos at the end of May. The accommodation wasn't ready for us. The rooms were supposed to have been redecorated, mine wasn't clean, no safe, you could not use the wardrobe as it was very musty and smelly. the shower curtain was too short. Stained mirror, cables coming out of the wall. I complained when I was in Corfu, I sent a further complaint when I got home with photos. Solos knew the property wasn't ready before the season started. I went in week 3. The holiday cost £815 and I've been offered £300 compensation - I asked for £400.
Does anyone know what I'm entitled to. Solos are not ABTA members

Paul_Foster

Hi there
Me my partner and 2yr old were due to go on holiday this Friday 21/09/2018 but due to my son becoming injured due to a door slamming shut on his thumb on the 17/09/2018 which had to be stitched back on, we were advised by the surgeon that would not continue with our holiday because risk of the thumb surgery infections or worse. We booked through sunshine.co.uk and was all paid up, we are not sure what to do because we were told that we would be to get anything back out of the £1.250 paid. We also took out insurance when it was booked and paid with credit card. Do we have any chance of getting money back.

Westin

Why not call the insurance company?

If you have a medical note saying your son should not fly or travel, then I would have thought this was an obvious case of a claim via your travel insurance.

GillPete

Hi,
I am new to forums so not sure what to do but would like a little help if possible please.
Beginning of 2018 I booked a holiday for my son – partner & 3 children as a xmas present.
Booked through travel republic everything booked accommodation, flights, transfers, insurance, carpark.
Total 1584.49 on my Lloyds credit card.

Ryan air cancelled the flight 48 hrs before departure by text message. Due to the French air traffic strike.
Ryan air could not give alternative flight due to the strike
Travel republic when we rang then had no idea what we where talking about & advised nothing could be done till departure time of booked flight / ring insurance.
Insurance advised they would send relevant forms but it took till June to receive them.
Then we were told they would deal with everything & not to contact Ryanair etc.
Over the past few weeks we have been told the refund would be 393.75
No refund for car parking - not covered
Excess on Insurance 130.00 per person total 650.00
& that the flight would be refunded by Ryan air
On contacting Ryan air they say that travel republic purchased non refundable tickets so no refund will be given.
Lloyds dispute team when first contacted said if they took it up they would be going for full refund.
Now they just keep saying they are unable to help.
I have exhausted ever thing possible I have been advised to do, Is there anything else you can advise or help with please as I am very distressed about this & can’t afford to loose over 1000.00 pound.

Your hopefully Fingers crossed.
Gillian Brearley.

Mnesarchus

Hi Sally, I'm new to Forum, not quite sure how to post a q:
We recently had a bad experience with a package operator. We have raised a complaint. The operator has said they will only consider our complaint against what they promised on their own website; they will not take into account the info displayed on the hotel's website. To be clear I mean facts on the hotel's website, not opinions on eg TripAdvisor. I find this disingenuous as I don't think it is reasonable to make a purchase based only on the info on the package co's website. Does anyone have any experience on whether the operator's statement has any weight?
Secondly, is there any common definition of the star ratings? We experienced a service level substantially below our expectations from the 4-Star rating on the operator's website. We have amply documented the shortcomings in our complaint, and attempted to benchmark the hotel v another hotel to which the operator moved us 3/4 of the way into the holiday, also a 4-star but hugely better.
Thirdly, is there any benchmark for amount of compensation? We would never have booked the holiday at the service level we experienced, and feel we were mis-sold.
I'm reluctant to share details (name of operator, holiday etc) in a forum as I prefer to give the operator a chance to remedy the situation.
thanks

Pollycat

To the last 2 posters - GillPete and Mnesarchus:
This thread is to discuss the MSE article written last year.

I doubt you'll get many, if any, responses.
Your best bet is to each start your own thread on this board.
There's a button called 'New thread' on the left hand side.

Alan_Bowen

Mnesarchus: You have no right to rely on information from any source other than the operator through whom you bought the holiday, that is who your contract is with and only if their description is inaccurate can you pursue a claim.
Star ratings vary from country to country and you cannot compare a 4-star hotel in London to a 4-star hotel in Bulgaria. If your hotel was within the EU, the operator should show that actual star rating as well as their own, they are not always the same but the website (usually under the section information and booking conditions) should set out their criteria, which may be based on customer feedback.
The standard of service in many countries is not reflected in the star rating, it is usually the facilities which determine the rating

If you want more advice you will need to provide more details before anyone can offer more detailed help