Holiday Rights

jeaniejeanie

Hi as many of us has had to cancel holidays already it's the extras that you book ie car parking .we had 10 nights booked and was told we have to pay the cancellation fee £10 as the email we got back in big bold letters they're not responsible for COVID19. We have another 3 bookings with the same company can they do this ?????

Aylesbury_Duck

jeaniejeanie said:

Hi as many of us has had to cancel holidays already it's the extras that you book ie car parking .we had 10 nights booked and was told we have to pay the cancellation fee £10 as the email we got back in big bold letters they're not responsible for COVID19. We have another 3 bookings with the same company can they do this ?????

No idea.  You need to look at the terms of your parking booking.

Browntoa

For people asking their questions in this thread you really need to start your own discussion thread , on the dedicated covid19 travel part of the forum , after checking that there is not an existing thread for the company you are asking about . There are existing threads for most airlines and holiday companies.

It's likely to get missed in this thread and not answered.

leylandsunaddict

jeaniejeanie said:

Hi as many of us has had to cancel holidays already it's the extras that you book ie car parking .we had 10 nights booked and was told we have to pay the cancellation fee £10 as the email we got back in big bold letters they're not responsible for COVID19. We have another 3 bookings with the same company can they do this ?????

Yes, if that's what your contract says. Have another read of the T&Cs you agreed to. 

MrAirCon

We've been customers of Virgin Holidays since they started back in the 1980's and love the service.
This coronavirus has caught everyone out, however we were surprised at the lack of customer service from Virgin Holidays. It would appears that they have very few staff working the rebooking and refunds. We were due to fly about a week ago and have been unable to get anyone on either chat or the phone since March. Via email we were offered 4000 air miles if we rebooked with them, however this had to be done on the phone. Since we were unable to communicate with anyone this way and emails are taking 3 to 5 working days to be answered, we opted for a full refund.
Again via email we have been told this will take up to 90 days.
Q: What happens to our refund money if Virgin Holidays files for Bankruptcy before our refund is complete?
Our worry is as we no longer have a holiday booked (just the promise of a refund), we may not be covered by the ATOL/ABTA protection. 

Alan_Bowen

Virgin Holidays has an ATOL licence and it is that which protects your funds, in 90% of cases it is not ABTA that protects you at all. The CAA who run the ATOL scheme have always confirmed that money outstanding for cancelled holidays remains protected if the company fails. 

Amandag76

Holiday gems displays atoll logo & number, yet I’ve checked abta/atoll & it’s not registered? They have ignored my emails. Ryanair emailed last month saying my flights were cancelled. Holiday gems website says they will contact us, if need to cancel holiday, but a month later still nothing from them, and ignoring my emails. The holiday was supposed to be end of June. Will I be able to get a refund, even though they not registered with atoll, yet claim to be? Their logo is on their website still with the number. 

I was conned by them in the first place also, ended up paying more than was advertised and booked me in as 6 nights, not 7, saying I had agreed it over the phone, which I didn’t. 

Westin

Amandag76 said:

Holiday gems displays atoll logo & number, yet I’ve checked abta/atoll & it’s not registered? They have ignored my emails. Ryanair emailed last month saying my flights were cancelled. Holiday gems website says they will contact us, if need to cancel holiday, but a month later still nothing from them, and ignoring my emails. The holiday was supposed to be end of June. Will I be able to get a refund, even though they not registered with atoll, yet claim to be? Their logo is on their website still with the number. 

I was conned by them in the first place also, ended up paying more than was advertised and booked me in as 6 nights, not 7, saying I had agreed it over the phone, which I didn’t. 

Yes it is

https://siteapps.caa.co.uk/check-an-atol/

Jeannettek

Hi ,after some help please. Booked a holiday cottage in UK with Travel by inspire in February 2020 and paid in full. The  property was on a Hoseasons website. The holiday is in August and I received a forwarded email from admin Hoseasons to say can't go on the holiday and to request evoucher etc...checked and the holiday accomadation is now available for my week in August at double the price. I can't get through to anyone at Inspire or Hoseasons and not replying to emails. Have managed to talk to owner of property who had been told I had cancelled . Informed him that wasn't the case and still wish to go on the holiday I'd paid for. He's at a loss as can't get through to anyone either. Used Inspire as no other option as included grant from Familyfund as one of my children disabled. Feel helpless but don.t want to disappoint my kids as I am a keyworker and have worked all through Pandemic and reaaly looking forward to this break.

Alan_Bowen

Hoseasons have been very poor during this pandemic and were warned by the Competition and Markets Authority to start refunding when they were refusing every single case. I would suggest you might contact Familyfund who chose the agent for you if Inspire are not responding as they may have more power to get action than a small agency