Vodafone Retention Deals

sugarbabe84

vernumamy wrote: »

Hi Espi.

Many thanks for responding to my comments.

I didn't realise that you were so busy, I didn't give it a thought and withdraw my criticising comment.

Yes Jonathon came up with a deal, it wasn't just a good deal, IT WAS A GREEEEAAAAAAT DEAL in my opinion.

So once again many thanks for you reply,

Albert.:j:beer::rotfl::T:)

well lucky you. I didn't get a response

scousemanblue

Ive had now had an upgrade offer from Vodafone which is as follows :

Blackberry 9700
18mths contract
300 minutes
Unlimited Text
Unlimited Internet
Blackberry Services

Cost - £30 per month \ £43.54 ??? for the phone.

What do people think about this?

sugarbabe84

scousemanblue wrote: »

Ive had now had an upgrade offer from Vodafone which is as follows :

Blackberry 9700
18mths contract
300 minutes
Unlimited Text
Unlimited Internet
Blackberry Services

Cost - £30 per month \ £43.54 ??? for the phone.

What do people think about this?

I think there are better deals out there. Shop around a bit more. What are Orange and O2 saying?

jo91

I'm another disgruntled Voafone customer who is going to leave due to poor customer service. My deal had expired some time ago and I decided to go for th Nokia N900. I went in to the Trafford Centre store, discussed a deal (24months, 900 mins, unlim txts, unlim mobile internet) and was offerred a £5 p month customer loyalty reward for the duration, taking it to £35 p month. I ws very happy with this, and accepted the deal. The store had no handsets, but advised that the deal stood, regardless of the wording on my quote stating only valid for 1 day, and I awaited notification of a handset being available. Two days later, phone call from the store that a handset was there for me, I asked them to transfer it to another store....long story short, after agreeing it, it never materialised. Tried phoning the store repeatedly and no answer, even to voicemail messages for a calback. The same deal is not available online and the telephone upgrades team, apart from being very rude, stated that they did not have it available to them. I have exchanged many emails with customer services by email (no one has had the courtesy to phone me) and they were not prepared to do anything except utter platitudes. I asked them to take ownership and assist, but to no avail. I contacted the 'I'm leaving you' team and requested my PAC code, that should be texted to me by later on today. Such a shame becaues Vodafone have great reception and I really like the handset, but, let's face it, another great handset is always just around the corner. I am leaving because of the lies of the staff in store and the complete failure of the customer services team in my case - I only asked them to honour what I had been offerred in store.
Now off to look around...

vernumamy

sugarbabe84 wrote: »

well lucky you. I didn't get a response

Hi sugarbabe,

you have had a response, look at my previous comment and you will see that they are asking you to recontact them.

All the best,

Albert.:)

sugarbabe84

vernumamy wrote: »

Hi sugarbabe,

you have had a response, look at my previous comment and you will see that they are asking you to recontact them.

All the best,

Albert.:)

Hi Albert,

What I meant is I contacted them using the code provided but they still haven't responded despite me using the codes. Did they respond to you after you followed the instructions from the WRT?

chilly9876

Just to let you know sugar, i havent had a reply either. My guess is that they dont work weekends maybe?so hoping i'll get something on monday..

sugarbabe84

chilly9876 wrote: »

Just to let you know sugar, i havent had a reply either. My guess is that they dont work weekends maybe?so hoping i'll get something on monday..

Ok thanks. I think I've gotten too worked up. I ended up even more frustrated yesterday because for some reason I couldn't get through to returns! I'll be patient and wait till monday.

flexrider

hi everyone

just been reading up on your problems with vodafone. good post
If your all thinking of moving try orange, i moved from vodafone last year to orange and i got a really good deal

1200 mins
free unlim.text to all networks
500mb of anytime web browsing per month meaning i can access facebook and no get charged,
free insurance for 10 months

price 35.00 plus since my contract runs up next month i get 15% loyality off line rental

worth a go anyway and yes they do the free iphone as well,

sugarbabe84

flexrider wrote: »

hi everyone

just been reading up on your problems with vodafone. good post
If your all thinking of moving try orange, i moved from vodafone last year to orange and i got a really good deal

1200 mins
free unlim.text to all networks
500mb of anytime web browsing per month meaning i can access facebook and no get charged,
free insurance for 10 months

price 35.00 plus since my contract runs up next month i get 15% loyality off line rental

worth a go anyway and yes they do the free iphone as well,

Hi, do you think they are still doing that deal? I haven't seen it online. sounds good though!