Vodafone Retention Deals

Willeh

Hey all,

I'm nearing the end of my Vodafone 18 mth contract, and on the Vodafone website, it says that I am eligible for a phone / deal upgrade. Would I get a better deal online or over the phone via their cancellation department?

Any recent stories or suggestions are more than welcome.
Many thanks.

EverTheOptimist

Hi there

i have been in this situation a few times, i have on some occasions found a good deal on line for new customers then taken this to them by calling them and telling them i want to cancel and take a new deal with them, they have then sorted something out for me.

This year however i found a good cashback deal through quidco (on a vodafone deal) so contacted vodafone by phone, explained this to them, declined their new offer, they then called me back. i now have 600 anytime mins, unlimited texts for £12.50 per month (from £35 for less texts/ mins), for 18 months, have put some of these savings to buying a newer phone.

My experience is that you can squeeze more out of them over the phone.

zebbydog

Well just an hour ago. I was gonna upgrade online but wanted to ask a couple of questions regarding delivery. So I rang Vodafone. I told them the phone and the plan I wanted. They then gave me an extra 50 mins and 1 months free internet. All this without me having to ask. So my answer would be to ring them. If I had done it online, I would have got just what it said on their website. Oh and they said I can upgrade after 18 months and not the 24 months stated on the website

Willeh

zebbydog wrote: »

Well just an hour ago. I was gonna upgrade online but wanted to ask a couple of questions regarding delivery. So I rang Vodafone. I told them the phone and the plan I wanted. They then gave me an extra 50 mins and 1 months free internet. All this without me having to ask. So my answer would be to ring them. If I had done it online, I would have got just what it said on their website. Oh and they said I can upgrade after 18 months and not the 24 months stated on the website

What is their contact number as the one I used says they're closed.

zebbydog

Willeh wrote: »

What is their contact number as the one I used says they're closed.

I just rang 191 went through the rigamarole of entering pin no and I was speaking to someone within 30 secs

Willeh

zebbydog wrote: »

I just rang 191 went through the rigamarole of entering pin no and I was speaking to someone within 30 secs

I'll try that, thanks.

Currently using a phone which is pretty high-end and would like to upgrade to something better. Has anyone tried making them offer you a deal which involves a phone such as the N96, Samsung Omnia etc?

zebbydog

I got the Samsung Tocco Ultra 150 mins and 500 texts for £20 a month

Willeh

Okay called them up and we agreed on:

Nokia 5800
500 mins
1000 texts

£17.00 / month - 18 month contract

and handset is free.

Good deal I think

rm90

I just agreed on a mobile upgrade with vodafone:
Nokia E71
200mins
1000 texts
£17/ month 18 months

The deal also included free internet when I agreed on the phone 4 days ago but I have no found out this is not the case and they told me it will be £5 month extra. What should I do?

rm90

and now it turns out that I only have 250 mins I dont understand what's going on I have been completely mislead