Vodafone Retention Deals

Skint_Catt

Toki wrote: »

You can definitely do better than that. See my post on the previous page. I got offered the same amount of minutes and texts for £18 for 18 months with a better spec phone, not as good as 5800 or N96 though.

Thanks. The plan suits me (saves me £8 on what I've got now 200mins + 500 texts - don't use anywhere near) but think I'll take the Nokia 6210 he also offered me (lifelong Nokia fan) - looks like a decent phone actually though I didn't like it when I first saw it.

Smamfer

Skint_Catt wrote: »

Thanks. The plan suits me (saves me £8 on what I've got now 200mins + 500 texts - don't use anywhere near) but think I'll take the Nokia 6210 he also offered me (lifelong Nokia fan) - looks like a decent phone actually though I didn't like it when I first saw it.

Pls read back as i just got £25 a month free internet free email unlimited text and 600 anytime anyone minutes on the Nokia 5800 so if thats the phone you want you can prob get a better deal with them

scottamus

Keep trying I originally had a deal in place for a stotrm and then I checked online and they had it wrong, I then got the to check and now have the following

storm £25
200 mins
1000 textx
ultd bb mail internet etc
18 months £17.50 a month for 15 of the 18 months and have email and text from voda to back it up incase they mess it up again

cobra

Skint_Catt wrote: »

Hmmm just called to request my PAC after speaking to the obnoxious woman last week.

Chap said he'd do 150 mins + 500 texts for £20 (good so far) but with the Samsung Steel (I wanted a Nokia 5800 or N95/N96)

Hmmmm decisions.

Whatever you do don't trust Voda as they are a bunch of liars.
I was verbally offered a 18 month deal on Samsung Steel 250 mins + 100 texts.
I was offered:
15 months half price (of £25) £12.50 x15 = £187.50
3 months full price = £25 x 3 = £75.00
£50 credit to my account = -£50.00
Totaling £212.50 divided by 18 = £11.81 per month

I accepted the deal and ported my number to them.
Then the fun began as when the paperwork came I found that it was not what I was offered.

The paperwork was:
15 months at full price £25 x 15 = £375.00
3 months half (of £25) £12.50 x 3 = £37.50
NO CREDIT ON MY ACCOUNT
Totaling £412.50 divide by 18 = £22.92 pm

Needless to say I was horrified so I rang them.
I was told that they will revert the discount that was offered but not the £50 credit.
According to Voda, the obnoxious woman who gave me that deal should not have given the £50 credit to my account as that deal was for last year only.
As it was within fourteen days I asked for my PAC code.

Then I got a phone call from their retentions and said that yes, now they will honour the deal which was first agreed.
I told him that I'm not NOW verbally agreeing to anything until I have in writting.

He then sent me this e-mail:

Mr *****
Please see below our offer of a new upgarde
Samsung steel (L810) free of charge
250 minutes anytime any network + 100 texts - £25.00 with 15 months half price
£50.00 credit on your bill
18 month contract
If you would like this deal please e-mail back and we will send you a letter to confirm you may also print off this e-mail as proof of the deal
Thanks **** @ Vodafone
*******
Outbound Retention
Vodafone UK
E-Mail lee.hackney@vodafone.com

Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.
Registered in England

I replied with a copy of this mail that I accept the offer.

When I hadn't received their reply (as I was concerned about the lapse of the Pac code) I was told no such credit can be given and now the deal was straight without any discount.

SO IF ANYONE STILL THINKS THEY CAN GET A DEAL GET IT IN WRITTING.

EVEN THEN I WOULDN'T TRUST THEM.

SO MY ADVICE:

KEEP AWAY FROM VODAFONE AT ALL COST.

YOU HAVE BEEN WARNED.

misskool

vodafone have matched the plan I was moving to so sticking with them to avoid the paperwork hassle.

free nokia 5800
600 mins
unlimited texts
free internet
passport
18 months
£23/month

Fingers crossed nothing gone wrong but I've taken note of the operator's name, time and date it was agreed.

beth32

Hi. just got my nokia 5800
I have trouble finding to type a message, I get to create it, but then. I want the page with numbers/letters. can never seem to find it.
if anty1 can help.?

MoreThanGold

misskool wrote: »

vodafone have matched the plan I was moving to so sticking with them to avoid the paperwork hassle.

free nokia 5800
600 mins
unlimited texts
free internet
passport
18 months
£23/month

Fingers crossed nothing gone wrong but I've taken note of the operator's name, time and date it was agreed.

Who originally was offering this plan? Thanks

fatboy88

misskool wrote: »

vodafone have matched the plan I was moving to so sticking with them to avoid the paperwork hassle.

free nokia 5800
600 mins
unlimited texts
free internet
passport
18 months
£23/month

Fingers crossed nothing gone wrong but I've taken note of the operator's name, time and date it was agreed.

Seems a good deal, who did you match it to

misskool

The original plan was less minutes but vodafone agreed to give me a discount on their standard contract. This is a member of the 0808 number who are allowed to give bigger discounts than the normal upgrade ones. I also missed 4 calls and brought up all the other customer service issues I've had with them previously.

The best deal I found was on mobilesplease, £45 cashback quidco
combi25 + web n walk
300 minutes, 600 texts, £30 a month, cashback (total cost= 540. one step claim, £110, £23.88/month before quidco)
18 month contract

misskool

surprise surprise, rang vodafone this morning (due to excessive paranoia) and they can't find a new phone or a new contract deal. Apparently there is nothing showing my account and the call I received yesterday had no details logged in it.

One last email today and I am signing up to another company, I don't care if it's more expensive. I'd rather have the hours of my life back.