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Computer crashing/not responding
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Frogletina
Posts: 3,914 Forumite


in Techie Stuff
My laptop has been running very slow even as I log on before I get to connect to the internet.
I was on chrome tonight and Facebook crashed, then MSE and then chrome totally crashed. My email was still working for a while however that has since gone into not responding. Have tried to load Firefox and opera but both not loading. I've also restarted my computer.
Router is ok and so is wi-fi as I am using my tablet with no problems.
Does anyone have any suggestions on what to do to resolve this problem.
Frogletina
I was on chrome tonight and Facebook crashed, then MSE and then chrome totally crashed. My email was still working for a while however that has since gone into not responding. Have tried to load Firefox and opera but both not loading. I've also restarted my computer.
Router is ok and so is wi-fi as I am using my tablet with no problems.
Does anyone have any suggestions on what to do to resolve this problem.
Frogletina
Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅
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Comments
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need more info really laptop make and model, windows version, antivirus etc....4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0
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debitcardmayhem wrote: »need more info really laptop make and model, windows version, antivirus etc....
It is a Samsung 3530, windows 8.1, McAfee antivirus
FrogletinaNot Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
McAfee <~~~ there is the problem.. Dump it.
Comodo, AVG, Avast almost anything except McAfee.
I had to keep fixing some silly persons computer because they would uninstall the protection that i installed and put McAfee onto it. Then it would come back infected...Censorship Reigns Supreme in Troll City...0 -
forgotmyname wrote: »McAfee <~~~ there is the problem.. Dump it.
Comodo, AVG, Avast almost anything except McAfee.
I had to keep fixing some silly persons computer because they would uninstall the protection that i installed and put McAfee onto it. Then it would come back infected...
Oh, well I've always used that. However I cannot now even get into that at the moment.Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
Windows 8.x laptop so about 3 years old? Heatsink and fan assembly blocked with fluff. I'm betting that if you put your ear to the bottom you can hear the fan running and if you put your hand over the vent you can barely feel a slight draught, if anything at all.
Pretty common issue on laptops 2/3 years old, less if you smoke or use it laid on your duvet a lot. First they start off running OK but slowing down after a while which progresses to running slow all the time as the CPU slows itself down to stop from overheating and finally it gets to the point where it shuts down after a while with the time it takes to shut down on its own getting shorter and shorter after turning on.
Good news is it looks like you can just take off the large bottom cover to get at the heatsink and fan. So first of all remove the battery, unplug the charger, take off the bottom cover. You'll see a fan and on one edge of it a bit of card or what looks like electrical tape. Peel that back and you'll see a load of fluff where there should be a gap. To clean it out properly you'll need to take the fan out. It'll be held in place by two or three screws. Remove those and move the fan out of the way, no need to unplug the wires from the mainboard. With a small paintbrush clean all the fluff out of the heatsink. You'll see as you do that its actually a grille. Make sure all the fluff is completely cleaned out of it and check inside the fan to make sure it hasn't got any in either. Put it all back together and job done for another 2-3 years.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Windows 8.x laptop so about 3 years old? Heatsink and fan assembly blocked with fluff. I'm betting that if you put your ear to the bottom you can hear the fan running and if you put your hand over the vent you can barely feel a slight draught, if anything at all.
Pretty common issue on laptops 2/3 years old, less if you smoke or use it laid on your duvet a lot. First they start off running OK but slowing down after a while which progresses to running slow all the time as the CPU slows itself down to stop from overheating and finally it gets to the point where it shuts down after a while with the time it takes to shut down on its own getting shorter and shorter after turning on.
Good news is it looks like you can just take off the large bottom cover to get at the heatsink and fan. So first of all remove the battery, unplug the charger, take off the bottom cover. You'll see a fan and on one edge of it a bit of card or what looks like electrical tape. Peel that back and you'll see a load of fluff where there should be a gap. To clean it out properly you'll need to take the fan out. It'll be held in place by two or three screws. Remove those and move the fan out of the way, no need to unplug the wires from the mainboard. With a small paintbrush clean all the fluff out of the heatsink. You'll see as you do that its actually a grille. Make sure all the fluff is completely cleaned out of it and check inside the fan to make sure it hasn't got any in either. Put it all back together and job done for another 2-3 years.
I did try to take the back off a few days ago as it felt hot but I could not get into it. I've just seen a YouTube guide so I will try again
ThanksNot Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
Frogletina wrote: »I did try to take the back off a few days ago as it felt hot but I could not get into it. I've just seen a YouTube guide so I will try again
Thanks
Guide I saw was for a different Samsung. Cannot work out how to do it. I think it has beaten meNot Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
I've not been able to get into my laptop to get at whatever fluff may be there - however, I have had it switched off for sometime.
I have managed to get onto MSE via my laptop but not able to get into face book - the message is still saying it is taking too long. I have transferred my word and excel files to my hard drive in case I lose them.
Edit
Later I was able to log onto Facebook via Opera, but not via chrome or Firefox. Will try to find a solution tomorrow as it's all crashed again.
FrogletinaNot Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
Well - worse today.
Went into Curry's today and all browsers worked, and all loaded facebook. Typical. Also the adviser used compressed air and said fan sounded fine.
Came home - still only getting facebook on Opera. Ran CFC/scannow which didn't help at all. Went through everything I could see on the internet regarding the error timeouts, nothing helped at all.
Then it all went wrong at once - again. All browsers I went into were not responding. Once I'd logged out and back on again, I tried to open Opera only I kept getting 'Can't open user profile directory because you lack sufficient privileges. You might want to contact the administrator of this machine' Who is of course me. Then after a few tries I got back in.
Later everything crashed again and I lost all of my icons, just had a blank screen. Hard turn off and back on again and I'm back on Opera, eventually, and using it ok.
But for how long?
I've completely run out of ideas as to what to do now. I deleted chrome from my firewall and it made no difference - I still couldn't use facebook on it. I'm using Opera as my preferred browser for now, but I imagine it will go into not responding before too long
frogletinaNot Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
Frogletina wrote: »I've completely run out of ideas as to what to do now
uninstall McAfee Antivirus & firewall - (Avast is free)
reboot router/test internet access with wired ethernet when wireless fails
Malwarebytes scan (free)
chkdsk scan c
reinstall Chrome/Opera/Firefox or use internet explorer
create (and test with) a new user account
reinstall Windows and Office and dataDon't you dare criticise what you cannot understand0
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