Add your feedback on energy supplier Tonik

Telegraph_Sam

To me anyone reading the prevailing message from this thread can draw only one conclusion: Cancel any D/D ASAP before any more money is taken and put in for a switch to an alternative supplier. If that means you go on to a less favourable tariff for a limited time then that will be the lesser of the two evils. To hang on in the hope that refunds will miraculously appear strikes me as pie in the sky. Any debt collectors are going to have a hard time if either your account is in credit or (and/or) T can't produce any bills proving what the true current position is.

sarahjane68

Was a happy customer for 3 years, always in credit and often claimed it back as it was a lot. Autumn 2019 my payments went up due to “increased energy usage” when there was in reality no change, so I switched in January. Final bill appeared 5 months later. No email to tell me there was a bill waiting. I assumed I had been in credit when I left because they had previously bumped up my monthly payments so much.  Estimated last readings (which were wrong and high) despite me giving accurate readings when I left. 

3 weeks ago had email demanding immediate payment with threatening letter attached. They had emailed in January to say my direct debit had been cancelled and no further payment would be taken so I deleted it from my bank account. They now said they had been unable to take payment so if I hadn’t deleted it they would have gone ahead and emptied my account without even warning me. They sent another two nasty letters despite me calling, emailing and getting the CAB involved. They took £30 off my bill and apologised when connected call via CAB helpline. Something has gone very wrong with Tonik. I’m relieved to be with Octopus now.

grumpycrab

I wonder how MSE's autoswitcher will cope with T?
https://clubs.moneysavingexpert.com/cheapenergyclub/register?journeyType=autoSwitch

Mabel2012

I switched to Octopus Energy yesterday after suffering almost 9 months of appalling customer service from Tonik Energy. They kept me hostage by not billing for months and I was afraid to leave when my account was not up to date.  Their months long billing system upgrade did no impact on their regular direct debit deductions. In fact they wanted to almost double the direct debit amount despite the fact I had a healthy credit balance on my account.

I now hope my switch proceeds smoothly and that my final bill from them is produced without delay.

Telegraph_Sam

Have you cancelled your D/D???

Mabel2012

Not yet. The switch date is 09 October so I will cancel it then. I will keep an eye on my bank account to ensure they do not charge more than the usual DD,

Telegraph_Sam

And if they do??? Or even if they don't but still add to your credit balance whilst they still have a chance?!

Mabel2012

 When I changed the DD date a couple of months ago I deprived them of a months money. The credit in my account may not quite pay my energy costs up to the time I leave so I will allow the next DD on 01st Oct to go through before I cancel.  They have to notify me if they are going to charge more than the agreed DD amount. They tried almost doubling my DD early in the year and I stopped them. 

I emailed my complaint to the Ombudsman and they said my complaint has merit and have opened a complaint (page) on their website for me to complete.  I don't really know how to use it as it looks complicated.  Has anybody else used their website to register their complaint.  My complaint is about four areas/problems and each has a date of origin. Can I insist they take my email and attachments as my complaint and ask them to pursue my complaint with Tonik.

Ginger123456789

😀good to see we have a couple of full time daily  watchers of Tonik on this site it keeps me up to date. 

I am just rolling along no problems at all from Tonik. I switch my lights on and bingo they work and so does my gas boiler for hot water and I guess I will be needing the heating on soon. 

4 stars from me at this point in time  - p.s. no billing issues for me at the moment. And I get a bit of interest on my money which is more than I get from my TSB Plus account from December.

 Now don’t get me started on banks that is a different situation all together. They are way too powerful for the likes of us on this site they could never be “cancelled “ no matter how much pressure was applied. 

Keep up the good work my daily watchers. 👍

grumpycrab

Ginger123456789 said:
 p.s. no billing issues for me at the moment. 

I wonder how many people have not noticed any issue at all?  If you have smart meters and haven't logged on since Janaury you may think that all is normal. I'm guessing that's what T have been hoping.  Methinks time to jump ship is NOW.