Add your feedback on energy supplier Tonik

soground

ppppenguin said:

You should get the credit balance added to the account at your new supplier.

https://www.moneysavingexpert.com/news/2020/10/tonik-energy-ceases-trading---what-you-need-to-know/

That isn't what that link says.  It says your new supplier will refund you.  Nothing about your new supplier will use the credit to open your account.

nyermen

fly-catchers said:

Who gets the ongoing money from your DD. My next one is due tomorrow?

I believe the DD's should stop - Ofgem's website says in their FAQ's (https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business):
"You can cancel your direct debit before the new supplier contacts you, if you want to."

For yourself tomorrow, you'll already be in the "4 day DD process", so unless Tonik hadn't put their collection requests in, it'll be taken.  BUT - as above, it should be handled by the new supplier.

Tonik were incumbent when I bought.  I've taken readings yesterday - I want to know how long until they pick the new lot so I can switch off.  I also have my "fixed rate" expiring imminently, unclear what rate I will be paying with no way of changing it.

Parking_Trouble

£427 in credit a couple of days ago. DD for £90 went through yesterday. Next statement was due 9th Oct. Probably around £60 of energy used. So should be £450 in credit.
Not panicking. Cancelled DD. Awaiting contact from new supplier. Expecting to get my money back.
Hopefully easier with new supplier taking over than the pain of trying to get credit repaid or moving suppliers had Tonik still been in business. 

brewerdave

Mabel2012 said:

I started my switch to Octopus Energy on 22 Sept 2020 and I become their customer on 09 October 2020. I hope this does not impact on my switch. I cancelled my direct debit with Tonik and await bills for the past 3 months. I presume the designated supplier will prepare the outstanding bills.  Will we be given access to our Tonik accounts any time soon.

I suspect that your switch will fail -sorry.
If you owe money then the Tonik administrators should prepare your final bill. The SOLR (new company) will be responsible for handling credits due -usually set against your first bill from them.

soground

How will the administrators prepare a final bill when no-one can input meter readings?  I input mine every month but obviously cannot input this month's now although I took it yesterday to input as normal.  

inspectorperez

The administrator will have circa 130,000 customer balances to verify. I would imagine that by far the larger majority of these will be totally incorrect spanning a period of 9 months from when the company transitioned from one platform to another.

The reconstruction process to correct these will be an immense challenge.

I do not see this happening quickly and it is to be hoped that adequate resources will be utilised in expediting this task as swiftly as possible for all concerned.

tghe-retford

Fun incoming in relation to anyone who ran up a credit balance and the potential of accounts being audited by the administrators to get back money owed to the creditors.

I noticed I was four months in credit with no deductions in relation to energy used. I warned them about this prior to their collapse without reply.

There is the potential for people, current and past customers to get a nasty shock because of what appears to be inepitude and an understandable desire for the administrator to get paid debts due.

Mabel2012

brewerdave said:

I suspect that your switch will fail -sorry.
If you owe money then the Tonik administrators should prepare your final bill. The SOLR (new company) will be responsible for handling credits due -usually set against your first bill from them.

As My switch started 14 days before Tonik ceased trading I'm hopeful it will still proceed.  At some point in the switch process, Tonik approved my switch to Octopus so I hope it's all systems go. The Administrators will have to prepare my bills back to June 30th. My account has a credit amounting to about 4 direct debits so I have cancelled future DDs with my bank.

 I had started a complaint with the Ombudsman but I expect that will now die.

 Will our access to our Tonic accounts be blocked until after the SOLR takes charge and examines the accounts.  Who updated the Tonik billing system and have they been paid.

Edit at 15.12

From Ofgem: You don’t need to worry. If it’s (the switch) already in progress, you will continue to be moved to the new supplier you have chosen. You should not need to do anything.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

brewerdave

Mabel2012 said:

Edit at 15.12

From Ofgem: You don’t need to worry. If it’s (the switch) already in progress, you will continue to be moved to the new supplier you have chosen. You should not need to do anything.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

I sincerely hope you are correct - my personal experience with a switch in 2018 away from Iresa (who I was with for electricity only) was that my already arranged switch to another company failed and I ended up with Octopus (SOLR for the failure). May have been at an earlier stage in the process however - can't remember.
As to final bills ? It took Octopus 5 months to get a final balance out of the Iresa administrators - and I've been thru two more supplier failures since ,one of which took 9 weeks to finalise , the other has still not been sorted after 20 months !!!

ppppenguin

brewerdave said:

Mabel2012 said:

Edit at 15.12

From Ofgem: You don’t need to worry. If it’s (the switch) already in progress, you will continue to be moved to the new supplier you have chosen. You should not need to do anything.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

I sincerely hope you are correct - my personal experience with a switch in 2018 away from Iresa (who I was with for electricity only) was that my already arranged switch to another company failed and I ended up with Octopus (SOLR for the failure). May have been at an earlier stage in the process however - can't remember.
As to final bills ? It took Octopus 5 months to get a final balance out of the Iresa administrators - and I've been thru two more supplier failures since ,one of which took 9 weeks to finalise , the other has still not been sorted after 20 months !!!

I rather expect the whole thing to be a mess and take time to sort out. Though sometimes it goes the other way. A friend was with Iresa just before they went bust and suddenly got a whole string of refunds just before they failed. It was hard to work out if they had refunded too much as Iresa's online billing system had gone down by the time I came to look at the question. I think my friend did quite well.