Add your feedback on energy supplier Tonik

Telegraph_Sam

In such situations I would seriously be thinking of taking the exit fee on the chin and getting out (switching) before it gets worse as unseen bills accumulate

krish

Looks like they've done a runner on social media, which I'd found most effective for getting my issues resolved, since they just lied by phone or email. Found out when trying to sort out my current issue with them.

https://twitter.com/krish72/status/1306570654028836869

https://twitter.com/krish72/status/1306597326840971268

Mabel2012

rogertr7 said:

Been with Tonik since April 2020 not had any bills so far, have emailed and had some responses back putting the blame on my old supplier Bulb not correct. 

We don't normally pay bills until we receive them but energy providers like Tonik Energy just take our money without producing bills, for months. It appears we can do nothing to stop them if we are on a direct debit tariff and want to remain on that tariff.

Telegraph_Sam

I came to the conclusion that the best way to tackle the stay-on-D/D-tariff-Catch-22 would be to use the banks' legal D/D guarantee obligation and claim back overcharged amounts but without cancelling the D/D itself. But I believe that there is a time limit for this, and if you haven't got bills to work from then it's guesswork! But then it puts the onus on T to prove that they are entitled to what you have claimed back - which most likely they can't!

Mabel2012

Telegraph_Sam said:

I came to the conclusion that the best way to tackle the stay-on-D/D-tariff-Catch-22 would be to use the banks' legal D/D guarantee obligation and claim back overcharged amounts but without cancelling the D/D itself. But I believe that there is a time limit for this, and if you haven't got bills to work from then it's guesswork! But then it puts the onus on T to prove that they are entitled to what you have claimed back - which most likely they can't!

My next direct debit is due on 01 Sept.October, If by the 02 Sept October, I haven't been billed for July and August, I will talk to my bank about  initiating the DD guarantee. My complaint to the Ombusdman may result in Tonik billing before then. Do they take any notice of official complaints.

ppppenguin

In my case Tonik have complied with the ombudsman's findings. So far. I will know soon if they have let me leave without hindrance or penalty.

inspectorperez

Tonik Energy - disgrace of a company - end of !!

No axe to grind but the best example yet I know of to show how pathetic the regulators are in the utility sector!

If you value your balance of life do not under any circumstances allow this company to supply you with energy.

Personal opinion for what it's worth

Telegraph_Sam

" My next direct debit is due on 01 Sept. If by the 02 Sept, I haven't been billed for July and August, I will talk to my bank about  initiating the DD guarantee"
I strongly suggest you speak to your bank well before 1st Sept so that you know in advance what the ground rules are for reclaiming overcharges and disputed amounts.  I believe that the procedure is simpler if the claim is within 24 (??) hours of the debit rather than days or weeks later when it becomes a dispute.

Mabel2012

ppppenguin said:

In my case Tonik have complied with the ombudsman's findings. So far. I will know soon if they have let me leave without hindrance or penalty.

When I spoke to the Ombudsman Service before submitting my complaint by email, the man I spoke to also said "if they let you leave". I was horrified by that statement. I told him that they should not be able to stop me leaving as I had a credit that covered  more than 3 months direct debits and they had not billed me for the past two months so how could they stop me from leaving.  I said even if I owed them money they could bill me and if I didn't pay they could pass the account to a debt collection agency, not keep me hostage.  He then back pedalled and said "I didn't say they could stop you leaving".  He did.

Gerry1

Mabel2012 said:

ppppenguin said:

In my case Tonik have complied with the ombudsman's findings. So far. I will know soon if they have let me leave without hindrance or penalty.

I said even if I owed them money they could bill me and if I didn't pay they could pass the account to a debt collection agency, not keep me hostage.

They can stop you leaving, but only if it's your fault.  If they haven't billed you or have failed to collect the DD then it's their fault.