Add your feedback on energy supplier Tonik

Telegraph_Sam

For the sake of diplomacy I should have added a few more      's to my post ..

Telegraph_Sam

D/D's grey area: Confirmation from my bank today of what I had feared might be the case: If I / you agree to a D/D arrangement then this is always interpreted as a variable amount facility, the payer is not in a position to specify a set amount or limit as I had hoped. The onus is therefore on the payer to spot any discrepancy and invoke the bank's reclaim procedure ASAP. Not surprising that T and others prefer D/D's and the flexibility that they given them. It would however be good if an informed reader would revert and point out that this interpretation of the rules is incorrect.

Mabel2012

Ofgem @ofgem  Twitter account today

Received a ‘back bill’ for your gas or electricity?

We’ve put in place strict rules suppliers must stick to for unbilled energy beyond 12 months.

Is this what Ofgem thinks is protecting energy customers.

From the Ofgem website.

What is back billing?

A back bill is a catch-up bill sent by a gas or electricity supplier when you have not been correctly charged for your energy use.

Does this explain why customers are receiving bills or being debited long after they have switched supplier. I thought a final bill would be final.

Gerry1

Mabel2012 said:

Is this what Ofgem thinks is protecting energy customers.

Perhaps a few MPs have disturbed their slumbers?

Mabel2012

Gerry1 said:

Perhaps a few MPs have disturbed their slumbers?

It seems to me that the Ombudsman is asleep on the job.

I switched supplier every year or two until I joined Tonic and felt confident doing so. My experience with Tonik has crushed that confidence. I'm unaware of any company that has not billed their customers for regular services promptly. Normally the bills arrive promptly and are understandable.  Toxic Energy has broken the mould.

ppppenguin

This is "award winning service" in the same sense as the UK's "world beating" Covid track and trace system.

I suppose it's possible that Tonik has now pulled its socks up but far too many of us have had very bad experiences with "award winning service". In my case this incldues winning an ombudsman referral.

krish

Please can a mod delete that plug/referral post. The poster's motivation just appears to be £25 to lure some poor sod into a Toxik Energy trap of turd.

krish

ppppenguin said:

I suppose it's possible that Tonik has now pulled its socks up

I doubt it. They're still sending me direct debit and latest energy statement emails, despite the fact I'm not with them and, to all intents and purposes, never was, due to an erroneous transfer which was corrected quite a while back (shouldn't have even come to that, but these cowboys failed to cancel my switch which I instructed them to do so within a couple of working days of originally signing up).

ppppenguin

Thanks to the moderators for removing the blatant post supporting Tonik. That explains why my post of 0738 today and the 2 posts after that now look a bit odd.

rogertr7

Been with Tonik since April 2020 not had any bills so far, have emailed and had some responses back putting the blame on my old supplier Bulb not correct. they did admit some billing issues and I updated them with all my readings two weeks ago but still no bill  can't wait to leave in March 50 days before the year ends. But I know it won't end there until they can sort out there end