Add your feedback on energy supplier Tonik

Henry-Root

Hi. Considering changing to Tonic but the last dozen Google reviews give 1 star! They can't all be wrong. Anybody else with a recent bad experience please? Thanks

grumpycrab

Henry-Root said:

Anybody else with a recent bad experience please? Thanks

Their billing system hasn't been working since January; probably wise to stay clear until fixed.

Henry-Root

grumpycrab said:

Henry-Root said:

Anybody else with a recent bad experience please? Thanks

Their billing system hasn't been working since January; probably wise to stay clear until fixed.

Thanks. There seem to be more bad reports than good so why is Martin Lewis recommending them currently as the best buy? Can't understand it. Me being a Martin Lewis fan too.

grumpycrab

Henry-Root said:

Thanks. There seem to be more bad reports than good so why is Martin Lewis recommending them currently as the best buy? Can't understand it. Me being a Martin Lewis fan too.

Like everything in this internet world, you shouldn't rely on information from a single source.  MSE are just lagging behind with their information on energy providers.

reefer37

steer clear for now as not even getting any response from emails. this used to be a good company but for the last 5 months has not been great. still waiting for my credit back and final bill from jan. billing system still not fixed. 
cheap energy club recomend on old data and also they have a very cheap tariff. if you want cheap price they are good for that right now.

mw1973

Like many others I have had no bill since January (long before the current COVID crisis they stopped responding to emails). There is a default email response - we are experiencing technical issues which should be resolved shortly, we expect to be back up and running within the next few days......…. that was over 3 months ago.

2 month after joining tonik they doubled my monthly payment saying their projections based on my historic use were higher than I had disclosed during sign up. At the last bill they issued I had 'overpaid by almost £200 over the winter months and will therefore use less over the next few months and build up more credit.
I've stopped my DD to try and 'work off' some of the money that they owe me as I suspect that I'm not going to get it back from them via normal channels.

Very surprised to see tonik show up as a recommendation in MSE recent newlsetter!!!!

inspectorperez

mw1973 said:

Like many others I have had no bill since January (long before the current COVID crisis they stopped responding to emails). There is a default email response - we are experiencing technical issues which should be resolved shortly, we expect to be back up and running within the next few days......…. that was over 3 months ago.

2 month after joining tonik they doubled my monthly payment saying their projections based on my historic use were higher than I had disclosed during sign up. At the last bill they issued I had 'overpaid by almost £200 over the winter months and will therefore use less over the next few months and build up more credit.
I've stopped my DD to try and 'work off' some of the money that they owe me as I suspect that I'm not going to get it back from them via normal channels.

Very surprised to see tonik show up as a recommendation in MSE recent newlsetter!!!!

I think you may well have done yourself a disservice by cancelling your direct debit at this stage. Tonik’s reaction will I suspect be to put you on to their most expensive variable tariff on the basis that you have breached your Terms and Conditions. Maybe you should have switched to a new supplier and awaited confirmation from the new supplier that the switch was complete before cancelling the DD?

Smokieno1

Update on my earlier post. 

Since involving the energy ombudsman, Tonik on Friday phoned me saying there was still a problem with their billing system meaning they could still not produce my final bill, but since this had been going on from November, they were prepared to calculate a manual bill, which they had done. I was told it wouldn’t be 100% accurate but when they did manage to produce the computerised one if there was any money still to be paid they would wipe it and if they were still due me money I would still get it. The amount they manually calculated was slightly more than I was expecting so I was happy to accept on the above terms. Also I was offered an apology and an extra £50 for all the hassle. I accepted and the money was in my bank yesterday. 

Mabel2012

It is a disgrace that Tonik is still using the same excuses for not providing up to date billing.

As I have a faulty meter and it can't be replaced until lockdown ends I am stuck with Tonik for the immediate future. I was all set to move when the problem with the meter occurred. 

https://www.ombudsman-services.org/   If you have complained to Tokik and they have not responded, then try the Ombudsman. I don't know why Which and Martin Lewis are not investigating this fiasco.

ask66

I've been with Tonik for a few years now... I like the fact that they're a small, local company and that some of the energy they supply is 'green'.  Today I phoned to take advantage of the MSE 'best buy' tariff, the phone was quickly answered and I spoke to an extremely pleasant man currently working from his home somewhere in the West Midlands.  Afterwards I checked online and the tariff switch, meter reads etc have all been recorded correctly.  I don't scrutinise my bills every month, but I can see that there's been a problem with their new billing system since around the start of 2020.  I guess I trust that they'll sort the problem out... in the meantime, I'm getting excellent value energy.  If it turns out that I am overpaying on my DD then it'll get sorted out and I think I'm protected by the banks' direct debit guarantee, Ofgem and the Energy Ombudsman.  I'd still be very happy to recommend them at the present time!