Sky refusing to install dish as theres communal connections

[Deleted User]

Fifty replies!

lammy82

Ok then my responsility, how was I magically meant to know there was a communal dish?

Well, when I moved into a flat, I looked at all the sockets in the corner of the lounge where the TV was and investigated what they were - as much to satisfy my own curiosity as anything. If I was actually planning to pay Sky for a subscription I would have been extra sure - no point paying for an installation if it's not needed. I bought a suitable cable for about 50p and tested it with a second-hand Sky box. I also could have asked my neighbours what they were doing for TV, even though they weren't British either :huh:

I would argue Sky did know as the checker for each of the properties shows as no Sky Q available, I even checked myself before speaking on phone, yet other blocks of flats say Sky Q available so something must be making that flag.

That's an interesting point - if the checker at https://wantskyq.sky.com/ recognises that there is a communal feed that is not SkyQ-comptible then it shows that Sky do know about it. This is probably the most relevant point to bring up with Sky if you want them to release you from your contract. Not arguing about what the law is or why things are different in Scotland. Remember, the T&Cs firmly back Sky's position of needing to see that you have consent, despite what you were told on the phone.

The engineer knew before he had even walked into the door it was communal, how did he know if he hadn't foreknowledge? And the back of building is blocked off by locked gates.

He could have done installations previously and already be familiar with the building - or, indeed, he could have access to a database which records known communal systems.

And did I say at any point they should fix the communal dish?

You kind of implied it with this:

Me being difficult is Sky saying no signal is nothing to do with them and its up to my landlord?

Have you tried asking Sky whether they would accept a printout of the email as proof? If you still want Sky that is.

ryouga

lammy82 wrote: »

Well, when I moved into a flat, I looked at all the sockets in the corner of the lounge where the TV was and investigated what they were - as much to satisfy my own curiosity as anything. If I was actually planning to pay Sky for a subscription I would have been extra sure - no point paying for an installation if it's not needed. I bought a suitable cable for about 50p and tested it with a second-hand Sky box. I also could have asked my neighbours what they were doing for TV, even though they weren't British either :huh:

That's an interesting point - if the checker at https://wantskyq.sky.com/ recognises that there is a communal feed that is not SkyQ-comptible then it shows that Sky do know about it. This is probably the most relevant point to bring up with Sky if you want them to release you from your contract. Not arguing about what the law is or why things are different in Scotland. Remember, the T&Cs firmly back Sky's position of needing to see that you have consent, despite what you were told on the phone.

He could have done installations previously and already be familiar with the building - or, indeed, he could have access to a database which records known communal systems.

You kind of implied it with this:

Have you tried asking Sky whether they would accept a printout of the email as proof? If you still want Sky that is.

I have seen my neighbours in passing and attempted conversations with them and they didn't speak English though were friendly, and its hardly a good thing to do and knock on a door and go "hello how are you? Im new here, oh by the way do you have Sky? Does your dish work?" With communication breakdown due to language barriers it will be strange.

About the actual no signal, I didn't mean for them to fix the communal dish but their response was basically tough, and that I still have a contract so have to pay it even though I couldn't watch it due to no fault of my own.

Anyway I just spoke to the complaints team who say they will organise a dish up at no cost and just to forward on landlords email, so I am just doing that, its only a few lines anyway but has landlords address and phone number one in case of problems.