Sky refusing to install dish as theres communal connections

squirrelcyril

Simple answer as others have said, get a letter from Landlord giving permission. I know my landlord will not allow me to put my own dish up, and the communal dish put in, in 2009 only has two feeds, so no Sky Q for me!

lammy82

If you didn't tell them that you lived in a block of flats with a communal dish (because you couldn't have "magically known"), then Sky aren't actually going to know that either, until their engineer comes out and assesses the installation.

It's just one of those things I'm afraid. It's your own responsibility to know about your residence, and if you have got a communal satellite feed then you should be able to find this out from your landlord or neighbours, or by seeing the relevant socket in the living room and plugging a Sky box into it. Then you would mention this when placing the order with Sky.

Sky are not responsible for maintaining communal dishes because they don't own them. So if the signal is poor and not all channels available then you would need to speak to the landlord, managing agent, factor, residents' committee, etc. (or form a committee if it doesn't exist), to arrange for an engineer to come and fix it.

The way forward is to send off the proof you already have to Sky, get a local engineer to install, or do it yourself!

ryouga

lammy82 wrote: »

If you didn't tell them that you lived in a block of flats with a communal dish (because you couldn't have "magically known"), then Sky aren't actually going to know that either, until their engineer comes out and assesses the installation.

It's just one of those things I'm afraid. It's your own responsibility to know about your residence, and if you have got a communal satellite feed then you should be able to find this out from your landlord or neighbours, or by seeing the relevant socket in the living room and plugging a Sky box into it. Then you would mention this when placing the order with Sky.

Sky are not responsible for maintaining communal dishes because they don't own them. So if the signal is poor and not all channels available then you would need to speak to the landlord, managing agent, factor, residents' committee, etc. (or form a committee if it doesn't exist), to arrange for an engineer to come and fix it.

The way forward is to send off the proof you already have to Sky, get a local engineer to install, or do it yourself!

Good luck speaking to neighbours when I am the only British tenant in block, and theres dishes on the building for other flats in the block.

Ok then my responsility, how was I magically meant to know there was a communal dish? Explain that to me? The only socket in living room that isn't for plugs is one that has non sky connectors attached to it, isn't labelled and in fact I thought it was a cable system, but when Virgin came to connect they told me it was for the alarm system.

I would argue Sky did know as the checker for each of the properties shows as no Sky Q available, I even checked myself before speaking on phone, yet other blocks of flats say Sky Q available so something must be making that flag.

The engineer knew before he had even walked into the door it was communal, how did he know if he hadn't foreknowledge? And the back of building is blocked off by locked gates.

And did I say at any point they should fix the communal dish? I mean duh I would never of guessed Sky didn't own them, and would you be happy paying like £40 for a install which was just 2 x 1 meter cable?

mattyprice4004

Not sure if it's just how it reads on here, but your attitude towards the other posters who are trying to help you comes across as awful.

They're not paid by Sky to fight their corner - they do it for free and are trying to help. You could at least seem slightly appreciative of that

DoaM

mattyprice4004 wrote: »

They're not paid by Sky to fight their corner - they do it for free

You make it sound like we work for Sky, for free.

Bogalot

ryouga wrote: »

Good luck speaking to neighbours when I am the only British tenant in block, and theres dishes on the building for other flats in the block.

Do you assume they do not speak English? I would be most surprised if they did not.

powerful_Rogue

ryouga wrote: »

Yes I am the one affected who was charged money for a service I never got, and they won't sort until I give them documents they have no legal right to have and was given incorrect information when I signed.

I don't recall seeing anyone say they did have a legal right to see the document.

Why don't you stop being stubborn and show them the letter from the landlord and have this matter resolved?

ryouga

powerful_Rogue wrote: »

I don't recall seeing anyone say they did have a legal right to see the document.

Why don't you stop being stubborn and show them the letter from the landlord and have this matter resolved?

Sky are the ones saying its a legal requirement, I am saying its not a legal requirement so they shouldn't have to see it and Sky refuse to tell me what "law" this is and change the subject when I ask them.

And its a email I have from landlord NOT a letter.

And Sky want me to POST the letter to them as proof,

And one of the responses is "whats the problem"

So they let a order through that I would never of made if they asked for that evidence and charged me for the install.

DoaM

Post #12, paragraph 2.

wealdroam

ryouga wrote: »

that socket on the wall which is identical to a Cable socket and nothing like a Sky dish and I was told by landlord for one it was a cable socket and not in use, and by cable person it wasn't a cable socket it was for an alarm system which isn't in use.

But I was somehow meant to know it was for Sky.

I would've expected you to know about those things - with all your electronics and IT experience.

Remember, you told us:

ryouga wrote: »

By the way to let you know I am trained in electronics and IT, so I know a fair bit about electronics.