Sky refusing to install dish as theres communal connections

ryouga

I used to have Sky in a address I lived at before, signed back up as a previous customer and blagged £75 credit, and £6 a month for basic channels.

I did this as I knew I was about to move and contacted at new property to get a new dish put up which ate part of the credit and the engineer visited and just said its a communal connection, and cut 2 small pieces of wire and connected to back of my box.

I was not happy with this as I wanted to put up my own cables in future so I get feed into bedroom and a waste of money for less than 2 meters of cable which would cost about £2.

And to make matters worse most channels don't work due to signal problems.

When I queried with Sky they told me to get in contact with management team of my block to fix dish, I tell them for one I am in Scotland so that doesn't apply and how I wanted own dish in first place to be told I need to post them off a letter from my landlord confirming he is letting me put up a dish as its the "law"

I ask for evidence of this law as well as mention I am in Scotland so different laws anyway and they just reply telling me to send in proof from landlord again.

What to do next?

wealdroam

ryouga wrote: »

I used to have Sky in a address I lived at before, signed back up as a previous customer and blagged £75 credit, and £6 a month for basic channels.

I did this as I knew I was about to move and contacted at new property to get a new dish put up which ate part of the credit and the engineer visited and just said its a communal connection, and cut 2 small pieces of wire and connected to back of my box.

I was not happy with this as I wanted to put up my own cables in future so I get feed into bedroom and a waste of money for less than 2 meters of cable which would cost about £2.

And to make matters worse most channels don't work due to signal problems.

When I queried with Sky they told me to get in contact with management team of my block to fix dish, I tell them for one I am in Scotland so that doesn't apply and how I wanted own dish in first place to be told I need to post them off a letter from my landlord confirming he is letting me put up a dish as its the "law"

I ask for evidence of this law as well as mention I am in Scotland so different laws anyway and they just reply telling me to send in proof from landlord again.

What to do next?

Do you have permission from your landlord to affix a dish to his property?
If not, you can probably work out what to do next.

ryouga

I do yes but even so its the first time I have heard Sky tell me that its required.

wealdroam

ryouga wrote: »

I do yes but even so its the first time I have heard Sky tell me that its required.

First time or twenty-first time, I'm not sure that matters.

Clearly Sky are not going to fit a dish without proof of your landlord's approval.

As for laws, in Scotland or not, Sky have the absolute right to refuse your request if you do not comply with their terms.

Provide to Sky the proof they have asked for.

ryouga

wealdroam wrote: »

First time or twenty first time, I'm not sure that matters.

Clearly Sky are not going to fit a dish without proof of your landlord's approval.

As for laws, in Scotland or not, Sky have the absolute right to refuse your request if you do not comply with their terms.

Provide to Sky the proof they have asked for.

Yes they have a right, but I would never of signed up knowing this.

But im not giving them it just because they decide they want it.

wealdroam

ryouga wrote: »

Yes they have a right, but I would never of signed up knowing this.

But im not giving them it just because they decide they want it.

That's your choice. Enjoy what you have.

spadoosh

Is attaching something to a building you dont have permission for not trespass?

Why are you making this harder work for yourself?

susancs

On the sky website, it states:
"If you’re moving to a flat within a block, permission from the owner of the block or the committee responsible for it may be required before we carry out an installation. We do offer tailored services for landlords responsible for blocks of flats who wish to offer Sky to their tenants."
https://www.sky.com/help/articles/what-to-do-before-you-move

I would just do as requested and provide them with the permission to install a dish on the landlords building.

ryouga

susancs wrote: »

On the sky website, it states:
"If you’re moving to a flat within a block, permission from the owner of the block or the committee responsible for it may be required before we carry out an installation. We do offer tailored services for landlords responsible for blocks of flats who wish to offer Sky to their tenants."
https://www.sky.com/help/articles/what-to-do-before-you-move

I would just do as requested and provide them with the permission to install a dish on the landlords building.

Except, its Scotland so theres no owner of a block or a comitee responsible.

And they never told me BEFORE the install date.

So the landlord has no access to this communal dish, its a left over from when it was council housing.

So their rules only apply to England, as rules (which they call laws) are different in Scotland.

Would people here do it? Or do they only like to tell others to knowing they wouldn't do it themselves?

wealdroam

ryouga wrote: »

Except, its Scotland so theres no owner of a block or a comitee responsible.

Are you really telling us that all blocks of flats in Scotland have no owners?

I knew some things were different in Scotland, but that is unbelievable.

Thank you for the insight. Always willing to learn.

NeilCr

I'd do it if I wanted Sky. England or Scotland.

I guess, to me anyway, it doesn't seem a hard thing to do - send in the landlord's permission

To be honest, the only loser is you. Sky aren't going to worry too much if you want to go ahead or not

As an option, what about seeing if a local contractor would do it? That's what I did - and I'm on an estate with a communal dish - admittedly in England