littlewoods: only use codes that are sent to you!

installspark

Further to my post made 03/10/07, I have received the following reply



My reply

Kim Jones
Directors Office
Thynne Street
Bolton
Lancashire
BL3 6AX

13th October 2007

LETTER BEFORE ACTION

Littlewoods Account reference


Re: Complaint – Breach of Contract


Dear Ms Jones,

Thank you for your letter dated 9th October 2007. It is with regret I note its contents and also the fact that your Chief Executive did not have the courtesy to reply to a letter addressed to him, this I find offensive.

Furthermore you have failed to address any of the points raised in my letter dated 1st October 2007, the most important being the breach of contract that existed between the company and myself.

I reiterate:

Your terms and conditions state:

2. Ordering Goods
2.1 All orders placed through our website will be subject to our acceptance of the order.

2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

And

3. Processing your orders and payment
3.2 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

Also

Order AcceptanceYour order will be accepted by us, and a contract will then be formed between us, when we despatch the goods to you.

In relation to paragraph 3.2, as detailed above, no contact was made by your company to inform of any pricing error, and the company was contracted to supply the goods to the total cost to myself as detailed on the order.

Should the company continue in its stance that its own terms and conditions allow for a reversal of a discount code, that in itself is contradictory to the above sections of the company’s terms and conditions and would fall into the remit of Unfair Terms in Consumer Contracts Regulations 1999.

I also remind you that this alleged indebtedness to the company is in dispute, and any action which the company may be contemplating in relation to this will constitute harassment contrary to section 40 (1) of the Administration of Justice Act 1970. This includes but not limited to:

·Passing my details to any debt collection agency for the purpose of trying to recover the alleged indebtedness, furthermore should this occur it will be seen as a breach of the Data Protection Act 1998 as I have not given my permission for my personal data to be used in this manner.
·The attempt to register any default with the credit reference agencies as no credit agreement exists between myself and the company

Should the company continue to maintain its stance that there is an alleged indebtedness due from myself, I will not hesitate to commence litigation against the company for breach of contract and without further notification to the company.

I trust that I have clarified my position in this matter.

I await your reply confirming that the company will no longer be pursuing this matter within fourteen days of receipt.

Yours sincerely

Time to wait and see what their next reply will be :rolleyes:

perfectlypoor

after this....PS3 from littlewoods...still waiting! The PS3 finally came and now being told cannot use 20% of electrical code I used.

hflower74

Well I have just rung up and spoke to a lovely lady called Amanda and although i could tell she was slighty annoyed she handled the call extremely well. She informed me of exactly what i should do, which is write a letter stating my case( nothing new) but she has informed the credit department that i am disputing the matter which apparently will help with the extra interest payments

Also had a phone call about my email form consumer direct and they think littlewoods are in the wrong.

Thanks to everyone who posts the letters they are writing as it will help me greatly when composing my own.

supermezzo

Had a letter telling me that my credit account is now closed, so I THINK that if they want any money now they'll have to ask me to pay it.

losgiganteskid

Until and unless Littlewoods have a major re-think, I doubt very much that they will reply to any letters saying they are now agreeable to delete the request for the £25 voucher value, as they must know that as soon as they send out JUST ONE LETTER, it is likely to appear on a forum such as this and that will lead all other shoppers expecting the same - and indeed could swamp them with re-calls of the £25 paid by people who for one reason or another have already begrudgingly paid up.

Littlewoods are in a hole on this one - not only have they shot themselves in the foot, they have taken careful aim first ! :rotfl:

Oggyoi

I have just got my credit card statements showing credits for the discounts applied to all.
I have never taken the option or asked for a catalogue credit account with them, nor will I ever do so.
Should they write to me in a few weeks or months, I will advise them I am not paying extra for the goods as they have already taken payment, therefore the transaction is complete.

heavensbug

I got the same "Standard" response as Installspark.

It appears to me they look at the letter stateing T&C's and this fine we will just send out the standard response.

They will payo eventually.

They did not address any of the points I raised in my letter. Including the complaint I had about their customer services Soiling my name with insults.

I'm going to respond with a thank you for your standard response.

Please address the points I raised in my letter with regards to the complaint. and a good will payment will not go amiss.

About £25 I reckon

ffacoffipawb

heavensbug wrote: »

I got the same "Standard" response as Installspark.

It appears to me they look at the letter stateing T&C's and this fine we will just send out the standard response.

They will payo eventually.

They did not address any of the points I raised in my letter. Including the complaint I had about their customer services Soiling my name with insults.

I'm going to respond with a thank you for your standard response.

Please address the points I raised in my letter with regards to the complaint. and a good will payment will not go amiss.

About £25 I reckon

You'll be lucky. Littlewoods are crooks.

heavensbug

Don't I know it.

Unfortunatly with new born twins and the code having been used for their car seats I have little time to argue T&C's at the moment

phanco

heavensbug wrote: »

Don't I know it.

Unfortunatly with new born twins and the code having been used for their car seats I have little time to argue T&C's at the moment

I got the same "Standard" response as Installspark.

However, I had contact from Trading standards to say there was nothing I can do (which contradicts some of the adice other have recieved).

Not worth legal hassle for £25 - but I'll be keeping my eye on the thread to see how others get on !