littlewoods: only use codes that are sent to you!

maniac886

My statement has just been updated to this:


I am absolutely livid. I have written to Littlewoods head office with no response. The monkeys on the phones are rude and arrogant. I am going to fire off an e-mail to Trading Standards and watchdog. LW are the worst company I have ever dealt with!

BritBrat

Or, we could order loads of stuff and just keep sending it back, the postage would cost them heaps.

Then they sell the returned stuff off at reduced price I believe.

ffacoffipawb

BritBrat wrote: »

Then they sell the returned stuff off at reduced price I believe.

That'll hurt profit margins.

Aspal

didi_nodebt wrote: »

Read point 2.3 on their t & C ....

2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

The relevant part is "acceptance of this order is subject....." Sending out of the goods and debiting your account equates to acceptance of your order, and therefore they should have already verified your code by that point. Once you have received the goods and they have taken the money from your account, the contract is fulfilled, and the terms cannot then be changed. As others have said, it is extremely unreasonable to expect you to retain information relating to a transaction that has been concluded for any length of time, and they would never be able to make this stick in court. Refuse to pay.

Aspal

diesel9181 wrote: »

i just called and the chimp (actually thats a bit harsh, im sure a chimp wouldnt be as ignorant as him) that answered the phone did nothing but speak over me. i asked him to hold any further charges to my account (which i never even authorised being set up as i paid by debit card). was told this was not possible and to pay NOW! im now searching for my cheque book to send them 100 25p cheques!

Can I suggest sending them 250 x 10p ones, that way will cost them more to bank than they get!! (Ok takes a wee bit longer........) Oh and if you accidentally forget to put a stamp on they will have to cover the postage plus a £1 fine (better than using prepaid envelopes), especially good if you can make it a big envelope...... :rotfl:

losgiganteskid

I read in the press today that Littlewoods are to shed hundreds of jobs -

"Littlewoods has warned staff of a further 100 job losses, only weeks after it said 200 positions were under threat...."

Don't like the thought of anyone losing their job - but LW's customer services could do with "a shake in a bag"

Can pay - won't pay !!

RSJ_2

Can somebody confirm how littlewoods Direct send out prmo codes to customers? For new customer codes how to they select people and are they sent via email or through the letter box?

Can somebody show me or tell more more what they are like please?

Bigguy201_2

lol they just sent me a christmas catolog even though there staying I used and illegal code and I dont even have a credit account with them (IDIOTS!!!) So I will be posting it back to them, but without a stamp so they will have to pay for it at the other end lol :beer:

ffacoffipawb

Bigguy201 wrote: »

lol they just sent me a christmas catolog even though there staying I used and illegal code and I dont even have a credit account with them (IDIOTS!!!) So I will be posting it back to them, but without a stamp so they will have to pay for it at the other end lol :beer:

Some unstamped letters to

Littlewoods Shop Direct Group
Customer Relations (Ha!!)
Thynne Street
Bolton BL3 6AX

A few unstamped letters every day, after the postal strike ends. Empty envelopes. Cheap revenge.

adandem

BritBrat wrote: »

Then they sell the returned stuff off at reduced price I believe.

I don't think they do this with everything, I've certainly had stuff that looks like it's been tried on (not worn) before.;)