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Marks & Spencers - a Disgrace

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Comments

  • Engagedtobaz
    Engagedtobaz Posts: 172 Forumite
    If it had been put in the accident book. You would have had to sign it. So
    1. They did not follow H & S procedure
    2. You haven't got a leg to stand on as no proof.
    Wins 2014 - £100 John Lewis Vouchers, Personalised Razor, Aunt Bessies Oven Glove. Good food show tickets. Forever Friends Bear.
  • spadoosh
    spadoosh Posts: 8,732 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 5 January 2017 at 4:25PM
    glentoran99 wrote: »
    its not down to the OP to do that, its the stores responsibility

    Its not if the only evidence of an accident is that someone outside is bleeding. Every H&S policy would be on the basis that the accident is reported. A bit like a car accident if you dont report an accident as soon as possible it can make things quite hard work.

    Either way it seems the OP is/was happy to settle with being disappointed on that instance they are wondering how best to deal with an employee leaving fake reviews on their website.

    Another option that normally yield some kind of results is twitter. Posting something along the lines of 'wondering why an employee of M&S is using company data (your complaint) to find my business and leave negative reviews.' (dont know if thats in the character limit) will probably !!!!! the customer service teams ears up. Plenty of options available to make a point.

    MSE swear filter has decided P R I C K is a naughty word.
  • mk01
    mk01 Posts: 17 Forumite
    Third Anniversary
    Bang on Glentoran99. A company can't simply wipe their hands of an issue because the victim went straight to A&E. Nonsense.

    Anyhow, wife is fine now thanks. All we originally wanted was an apology and a guarantee they'd look at their procedures for restocking shelves. Now I want an apology and retraction. Nothing to do with money, if they offered any I'd reject it. Every penny I have has been earned and always will be!
  • mk01
    mk01 Posts: 17 Forumite
    Third Anniversary
    Yep I think it's just worth restating, we aren't pursuing the injury issue. Pointless, as many people have pointed out. It was dead as far as I was concerned until this review issue.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How did the manager know you were the same person who owned the business or have I missed something
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    I think the Twitter idea is a good one.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    McKneff wrote: »
    How did the manager know you were the same person who owned the business or have I missed something

    The OP wrote to M&S after the fact.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you give them you name?

    How did they trace you on facebook?
  • spadoosh
    spadoosh Posts: 8,732 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    McKneff wrote: »
    How did the manager know you were the same person who owned the business or have I missed something

    Wrote a complaint letter/email, an email adress or name would easily give the game away. You can find most things out on facebook!
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Who did the OP email?

    The actual store or HO?
This discussion has been closed.
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