Writting to the CEO of lloyds. CIFAS

tayam

Hi guys,

i am looking for advice, 3 years ago i was a victim of fraud, long story short, i live in a shared accomodation (8 other people) all secured and locked rooms. but was working away/ staying at my partners adress so away form the premises 2-4weeks at a time, someone managed to get into my room and compromise my details and cash a cheque into my account i assume in the hope that i wouldn't realise before i came back and they could withdraw the money.

with this lloyds closed my account and sent me a copy of the cheque. i when't into my local branch and got them to re-open my account in order for me too pay off the outstanding overdraft that i had (£800ish) so i wasn't also landed with a defaulted account in this torrid situation.

i have a CIFAS code 6 marker against me first party fraud and i want too write too the CEO of lloyds in order too fight my case as a victim.

has anyone had the same situation?
has anyone wrote too him and got a response and outcome?

as you can tell my writing skills are not the greatest. i have a mock email i have put together would appriciate feedback and help?

many thanks

TheBanker

Why write to the CEO? The Complaints Department should be the first port of call, and if you don't accept the outcome you can then go to the Financial Ombudsman Service.

You are saying someone else paid a cheque (presumably stolen or counterfeit) into your account?

tayam

indeed, and because ive called lloyds recently twice, first person told me they don't have a cifas department, and fobbed me of with a adress too send a letter.

second person told too call back on monday as the department does exist however isnt open right now.

i have seen forums ect that have stated they have written too the CEO and complaints get better response.

also if by some small chance antonio is actully on the recieving end the current situation in which he has placed himself in he might be better understanding and feeling in a better mood too push something through and get a resolve

Anthorn

Contacting the CEO is not the official procedure supported by CIFAS. First you go through Lloyds Bank complaints procedure and if that fails ask CIFAS to review it.
https://www.cifas.org.uk/dispute_a_warning_can_I_get_it_amended_removed

agrinnall

Anthorn, the CIFAS marker has already been removed.

OP, as you were advised in the first thread you started (Credit Card board) move on, forget about it, and don't waste your time.

https://forums.moneysavingexpert.com/discussion/5567525

Anthorn

tayam wrote: »

i have a CIFAS code 6 marker against me first party fraud and i want too write too the CEO of lloyds in order too fight my case as a victim.

agrinnall wrote: »

Anthorn, the CIFAS marker has already been removed.

Eh? Something I may have missed here.

agrinnall

Anthorn wrote: »

Eh? Something I may have missed here.

It's in the other thread. Although I think you've also posted there now so I guess you know that.

worried_jim

How was this third party meant to withdraw the funds once it was paid into your account? Sorry but I smell BS.

GingerFurball_2

You also didn't just 'phone up to get it removed.'

Whole thread is bull****

Dobbibill

worried_jim wrote: »

How was this third party meant to withdraw the funds once it was paid into your account? Sorry but I smell BS.

GingerFurball wrote: »

You also didn't just 'phone up to get it removed.'

Whole thread is bull****

I agree......and got them to re-open a closed account in order to pay off an OD?

OP - you have a number of choices here

1 - move on
2 - tell a credible story if you want credible advice
3 - continue to tell the version of events you have and log a complaint to CS, escalate to FOS and give everyone a giggle