E.ON Customers ONLY , Daily

fivegoldstars

E.ON_Company_Representative:_Malc wrote: »

Morning Mark and welcome to the Forums.

Congrats on your win and, yes, please reply. You'll have received an on-screen message telling you of the win and an email to the address associated with the entry. Please reply to this within 15 working days of the email date to confirm your account number and acceptance of the prize.

Well done Mark.

Malc

Well, I've done that. Let's hope it isn't a glitch.

Former_E.ON_Company_Representative:_Malc

chrisdriver wrote: »

Hi Malc

It says I have won a box set and it gives me a code to show to my waiter but no idea what this is, please advise!

chrisdriver wrote: »

Yes I have got an email but it does not ask you for anything but in the T&C it says you have to respond with 15 days or you lose it! Confusing..

Hello chrisdriver and welcome to the Forums.

To be honest, this is a new one on me too. I've just been talking to a colleague who has been involved with part of this competition and he's finding out for me. Will let you know a bit later.

Malc

Former_E.ON_Company_Representative:_Malc

fivegoldstars wrote: »

I got a pop up telling me I'd won a home cinema system, followed by 12 emails telling me I'd won every prize. Went from euphoria to thinking that maybe something wasn't right.
All the prizes show on my online account, but only one has a claim code.
Will be bitterly disappointed if I haven't actually won anything, not least as it comes the same day my DD was increased £37!

Hello fivegoldstars and sorry you've been flooded with emails. There was a technical blip with the competition yesterday evening and some players were told wrongly they had won a prize. We're looking at what happened and will be in touch with all those affected with more information shortly.

Sorry for the inconvenience fivegoldstars.

On the Monthly Direct Debit, is everything billed up to date using actual meter readings? If not, please let us have readings and we'll be happy to rebill and review the arrangement.

We base payments on past usage and current prices. A change to either could trigger a request to change the monthly payments. We look to spread payments as evenly as possible over a full 12 months with the aim of achieving as near as possible to a zero balance by the annual review. We try to make sure accounts don't build up too much credit or debit.

Do you know you can take more control over the arrangement through the Direct Debit Manager on our website? Provided you've registered with our website, you can use this tool to change the monthly payments to better suit different circumstances. If the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we expect the account to be in credit/debit if the payments are changed but usage doesn't alter as expected.

Hope this is of interest and sorry again about the issue with the competition.

Malc

fivegoldstars

I'd be lying if I said I was anything other than furious.
The original on-site pop up told me I'd won the home cinema system - can you imagine my response? That's right, running round the house telling the family the good news.
Then the emails and a 30 minute call to your call centre, who didn't even know about the promotion. They promised to investigate and call back - I'm still waiting.
Now I'm being told I've won sweet FA, despite having emails to the contrary and 'prizes' in my account. Merry effin Christmas.

Former_E.ON_Company_Representative:_Malc

brewerdave wrote: »

Found it Malc...........but it isn't obvious how to get to it when you are logged in....whereas BEFORE I log in it's on the front page!!
All I am getting is more entries into the draw for £1500 ..oh well

I look forward to the unveiling of some more competitive retention tariffs next week!:j

Glad you found it brewerdave. This type of promotion tends to start off on the front page and then drops to another part of the site after a time.

Good luck when you spin the wheel and also hope to have some news about tariffs next week. Will let you know when I do.

Malc

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

Just tried my luck and says I can have two goes tomorrow.

MABLE wrote: »

The best for me would be E.on to offer me a really good retention deal. This would mean more to me than gimmicks.

Understand where you're coming from Mable. I posted above (#15) that I'm expecting to be able to advise more about tariffs next week. This follows the product review I spoke about in other threads. The review covers both existing and potentially new customers and is still ongoing but I'm hoping to be able to give a bit of an update.

Best of luck spinning the wheel. Each spin that doesn't win a prize gives extra opportunities to win £1500.

Malc

MABLE

E.ON_Company_Representative:_Malc wrote: »

Understand where you're coming from Mable. I posted above (#15) that I'm expecting to be able to advise more about tariffs next week. This follows the product review I spoke about in other threads. The review covers both existing and potentially new customers and is still ongoing but I'm hoping to be able to give a bit of an update.

Best of luck spinning the wheel. Each spin that doesn't win a prize gives extra opportunities to win £1500.

Malc

Malc,

My cooling off period finishes at the end of next week so hopefully we can still do business. Fingers crossed.

BTW. If I did win £1500 you can be rest assured I definately would stay put with E.on.

Former_E.ON_Company_Representative:_Malc

fivegoldstars wrote: »

I'd be lying if I said I was anything other than furious.
The original on-site pop up told me I'd won the home cinema system - can you imagine my response? That's right, running round the house telling the family the good news.
Then the emails and a 30 minute call to your call centre, who didn't even know about the promotion. They promised to investigate and call back - I'm still waiting.
Now I'm being told I've won sweet FA, despite having emails to the contrary and 'prizes' in my account. Merry effin Christmas.

Totally understandable fivegoldstars. I'd suggest waiting until we contact you. At this point, I'm not sure what happened or what we're going to do about it but we'll be in touch once the investigation's over.

Sorry again this happened.

Malc

chrisdriver

I had the same thing - I realise that obviously I hadn't really won every single prize (I got an email for each one saying I had won) however I also had the on screen message saying I had won the home cinema system as the spinning wheel stopped on this so it would be entirely wrong and probably against the competition regulation for this now to be the case? I wonder how many others are in the same boat?

chrisdriver

the wheel isn't working at all today....