Tesco Bank

hoc

I received the mentioned text and email yesterday. After a few minutes on hold I was put through to the Credit Card group as apparently the Current Account group were too busy. I was told they would call back within 6 hours maximum, they didn't.

I called them again early this morning. I hung up after waiting for an hour. I received a call about 3 hours later. The lady was very apologetic and clearly tired.

At least it was worth the effort, it really was fraud, various transactions attempted with Apple store and some Brazil phone network.

Just because the balance and transactions are OK doesn't mean your details have not been stolen. I suggest people persevere in contacting Tesco.

TheBanker

Well it's made the news: http://www.bbc.co.uk/news/business-37888327

XR221

SevenOfNine - no, you didn't mis-hear. The message really does say 'take fraud very serious'!

scottishgirl87

I also received the email and text last night. Spent an hour on hold last night before giving up. Spent another hour on hold this morning to get through to someone in the Credit Card team (I only have a Current Account) who took my number and said someone would call me back.

I only use the account as a savings account for the interest and annoyingly I actually want to use it this weekend for a purchase which I very rarely do. So far there is nothing missing from my account so I probably won't be a priority. Don't know whether to move the money elsewhere in timebeing...

djpailo

The amount of calls the call center will receive now will only escalate. I'm concerned that my details have been stolen. Luckily I use a different password for everything.

jem16

Darcy_macaw wrote: »

Hi an update to my post, I have just got through using an alternative route - select Option 2 (new customer) then option 2 from the next menu (update on application).

The call was answered in about 30 seconds by a lovely guy by the name of Scott.

This route seems to be busy now too!

Simon7685

JUST A WORD TO THE WISE..........

I would recommend persevering to get through as even if your balance and available look ok, it does NOT mean you have not been affected.

Both my accounts looked fine but after receiving the text and email regarding one, I persevered for around one hour last night to get through.

When I did I found that one of my accounts had been affected and and they had automatically blocked the transactions and the card.

It seems to me that anyone that has received an email and/or text needs to get through, so you can get it sorted and make sure your account is blocked to prevent any further fraudulent activity.

I totally agree that this should have been handled far far better than it has, it seems to have caught them on the hop but as customers we also need to take steps to help protect ourselves, so stay on the line and wait to get through!

antonette254

Finally got through after 1:30 hours on hold. Should receive a call back in the next 6hours. The account in question has a debit card that has not been used, so am baffled how my details have been got at? Other Tesco account I have made purchases on this weekend but didn't get text/email for this account, this account actually seems to be £300 up on what it should be so I really don't know if it's just a delay on showing the pending transactions?

ffacoffipawb

antonette254 wrote: »

Finally got through after 1:30 hours on hold. Should receive a call back in the next 6hours. The account in question has a debit card that has not been used, so am baffled how my details have been got at? Other Tesco account I have made purchases on this weekend but didn't get text/email for this account, this account actually seems to be £300 up on what it should be so I really don't know if it's just a delay on showing the pending transactions?

Could be your available overdraft facility?

Ian011

Knowing there is an issue, scammers will be out and about today.

If you receive a "fraud" alert text message, but the number to call starts 070, 084, 087 or 09, that text message is itself a fake. Do not call the number in the text message or you will be scammed.

All banks now use 03 or 080 numbers. Use the number found on a recent statement (not on a letter) or found on the bank's official website (not one found on a third-party website).