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Tesco Bank

362 Posts

44 mins and counting for Tesco Bank to answer the phone after I rec an e-mail from their Fraud dept asking to contact them Urgently..
Great customer service..
46 mins now..
FORUM TEAM EDIT: [OFFICIAL MSE NEWS POST: 'Tesco Bank halts online transactions after money taken from 20,000 current accounts']
Great customer service..
46 mins now..
FORUM TEAM EDIT: [OFFICIAL MSE NEWS POST: 'Tesco Bank halts online transactions after money taken from 20,000 current accounts']
0
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If anyone does get through, and is able to post an update in case it's a widespread issue, I'd be extremely grateful.
http://www.tescobank.com/security/contact-us/
Someone is supposed to be ringing me back tomorrow or Monday when they have figured out exactly what's going on..
Hmmm.. ...
If you do get a call back, please can you let us all know the upshot (sounds like somebody's pressed a wrong button possibly!)
Thanks
Em
x
Having checked the situation with customer services all they could reveal was my account had an online transaction for a small amount at 17.15, then another transaction for a large amount at 17.16 both of which were let thru and sanctioned, then two more online transactions for large amounts again at 17.17 and 17.23 which were both declined, all 4 transactions were done in Brazil, Rio De Janeiro.
Suffice to say complaint already registered.
Feeling left out !
Identical situation - although they never explained that it seemed to be a widespread issue. Slightly relieved now!