Tesco Bank 5 November 2016 at 8:45PM edited 7 November 2016 at 10:37AM in Budgeting & bank accounts 382 replies 65.2K views

Nationwide8

44 mins and counting for Tesco Bank to answer the phone after I rec an e-mail from their Fraud dept asking to contact them Urgently..

Great customer service..

46 mins now..


FORUM TEAM EDIT: [OFFICIAL MSE NEWS POST: 'Tesco Bank halts online transactions after money taken from 20,000 current accounts']

Emmy_The_Boo

I've also had an email asking me to contact them urgently... no joy getting through on the phone though!

If anyone does get through, and is able to post an update in case it's a widespread issue, I'd be extremely grateful.

sheramber

Are you phoning a number that is open after 5pm on a Saturday

http://www.tescobank.com/security/contact-us/

Emmy_The_Boo

Yes, currently ringing on their 24 hour line.

Nationwide8

OK I managed to get through after nearly a hour but it was a guy from Credit cards who is helping about Current accounts as call volumes so high....widespread issue but they are still figuring out EXACTLY what the problem is,tons of people have had e-mails to contact them.

Someone is supposed to be ringing me back tomorrow or Monday when they have figured out exactly what's going on..

Hmmm.. ...

Emmy_The_Boo

Thanks for the update, I'll leave it for now then and enjoy the rest of my evening.

If you do get a call back, please can you let us all know the upshot (sounds like somebody's pressed a wrong button possibly!)

Thanks
Em
x

[Deleted User]

I've not had an email - they clearly aren't concerned with the fortune that I have on deposit with them!

sparkyspark

Had same email asking to contact fraud section, same response as other posters a call back in the next 24hrs. It seems they have been inundated with people having the same e-mails.

Having checked the situation with customer services all they could reveal was my account had an online transaction for a small amount at 17.15, then another transaction for a large amount at 17.16 both of which were let thru and sanctioned, then two more online transactions for large amounts again at 17.17 and 17.23 which were both declined, all 4 transactions were done in Brazil, Rio De Janeiro.

Suffice to say complaint already registered.

ceredigion

Nationwide8 wrote: »

OK I managed to get through after nearly a hour but it was a guy from Credit cards who is helping about Current accounts as call volumes so high....widespread issue but they are still figuring out EXACTLY what the problem is,tons of people have had e-mails to contact them.

Someone is supposed to be ringing me back tomorrow or Monday when they have figured out exactly what's going on..

Hmmm.. ...

Feeling left out !

Mr.Generous

sounds ominous! the only fraud dept I have ever had t contact was Barclays, it was more like 90 mins each time, and they were useless. Complaining on twitter feed got better results.

Klopek

Nationwide8 wrote: »

OK I managed to get through after nearly a hour but it was a guy from Credit cards who is helping about Current accounts as call volumes so high....widespread issue but they are still figuring out EXACTLY what the problem is,tons of people have had e-mails to contact them.

Someone is supposed to be ringing me back tomorrow or Monday when they have figured out exactly what's going on..

Hmmm.. ...

Identical situation - although they never explained that it seemed to be a widespread issue. Slightly relieved now!