edited 7 November 2016 at 11:37AM in Budgeting & bank accounts
382 replies 65.2K views
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It's also the number stated on their website for Credit Card security and fraud issues, but see also post #5.
I and several other posters have already reported that we have unrecognised transactions showing on our accounts, so why do you think the messages are a scam?
And my available balance is less than correct amount.
Still trying to contact Tesco.
Like others, both debit cards have never been used on or offline or registered with other potential attack vectors e.g., PayPal.
I was told the security team needs to get involved and that they would be contacting me before the end of business on Monday. My debit card would remain blocked until then, and I would be able to transfer out my full balance (£3K), ignoring the pending £21.28, and not be charged any overdraft fees.
The operative said many others had been affected and the security team would sort it all out.
I would recommend you check your actual and your available balance, and if there is any difference that's not down to yourself spending the money, call Tesco Bank to register your complaint
I gave up because I have a BT call package which, the way I read the terms, only permits calls to this number for free if they last less than an hour. Holding on for an answer may become rather expensive.
Anyway whether I am right or not, thought it may be worth mentioning under the circumstances as different packages probably have different terms.
No email or text here, but I've checked my accounts - pending transactions of over £1800
As mentioned earlier in thread, debit cards have never been used.
I only have a payg mobile so I'll be damned if I'm going to wait an hour for them to pick up the phone. I'll have to call them when I get to work on Monday...